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The Westin Kuala Lumpur
The Westin Kuala Lumpur
The Westin Kuala Lumpur
The Westin Kuala Lumpur
The Westin Kuala Lumpur
The Westin Kuala Lumpur
The Westin Kuala Lumpur

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8.7

Excellent

5,349 reviews

5,349 reviews

Housekeeping112
Shops56
Breakfast45
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Cooking Classes at Kings Kitchen Klub

Starhill Spa

80 m

Starhill Gallery

100 m

Tiffin Bay/Tiff's Jazz Lounge

110 m

Ayurvedium

110 m

Popular landmarks
Pavilion Kuala Lumpur

170 m

Jalan Alor

590 m

KLCC - Bukit Bintang Pedestrian Walkway

650 m

Aquaria KLCC

680 m

KLCC Park

860 m

Closest landmarks
Escentials

130 m

Spa Village

140 m

Saudi Arabia Cultural Mission

170 m

Pavilion Kuala Lumpur

170 m

BookXcess

170 m

The Westin Kuala Lumpur

199 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map

Make your best journey to Kuala Lumpur with the promised standard of Clean and Safe, and enjoy free Wi-Fi in all rooms. Strategically situated in Bukit Bintang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Airport transport

Excellent breakfast

Excellent view

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Staff Vaccination
Hygiene Plus
Wellness
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Transport to airport

Bicycle rental

Valet parking

Complimentary WIFi in all rooms

Exercise area

Swimming pool [outdoor]

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

8 travelers have booked today.

Value for money8.3
Location rating9.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.1 km

Rooms available at The Westin Kuala Lumpur

Excellent
Room comfort & quality

8.7

Two Bedroom Residence, 2 Bedroom Residence
...
  • Room size: 120 m²/1292 ft²
  • Street view
  • 2 single beds & 1 king bed
Enter dates to see prices
Executive Club Room, Club lounge access, Guest room
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Premium Room, High Floor, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
One Bedroom Residence, 1 Bedroom Residence, 1 King
...
  • Room size: 80 m²/861 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Premium Room, High Floor, Guest room, 1 King, City view
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Executive Club Room, Club lounge access, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Deluxe Room, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Westin Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 75 m²/807 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Westin Kuala Lumpur?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Westin Kuala Lumpur?

The Westin Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 265 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Westin Kuala Lumpur has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 5 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at The Westin Kuala Lumpur?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at The Westin Kuala Lumpur. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 88 MYR for adults and 44 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Westin Kuala Lumpur?

The Westin Kuala Lumpur features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at The Westin Kuala Lumpur?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at The Westin Kuala Lumpur. Small or intimate events like birthday parties and honeymoons can also be accomodated. Services for in-house catering, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at The Westin Kuala Lumpur?

On-site venues and convenient event services make The Westin Kuala Lumpur an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 200 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The Westin Kuala Lumpur?

The Westin Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to The Westin Kuala Lumpur?

The closest train, metro, or bus station to The Westin Kuala Lumpur is SBK15 Muzium Negara, 130 m away.

What restaurants are nearby The Westin Kuala Lumpur?

The Westin Kuala Lumpur’s neighborhood is Bukit Bintang which includes popular restaurants such as Five Sen5es, Prego and Splash.

What popular shopping places are close to The Westin Kuala Lumpur?

The Westin Kuala Lumpur is located in Bukit Bintang area which features shopping places such as Pavilion Kuala Lumpur, Berjaya Times Square and Sungei Wang Plaza.

What are popular attractions near The Westin Kuala Lumpur?

The Westin Kuala Lumpur’s location in the Bukit Bintang neighborhood makes it close to famous attractions including Berjaya Time Square Theme Park, Bintang Walk and Museum of Illusions.

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See map

Explore the neighborhood

What people love about The Westin Kuala Lumpur

  • 8

    Very good
    Location

    "Room so big, location so good, convenienceto go many shopping malls around"

    TENG

    |

    July 27, 2022

  • 10

    Exceptional

    "Loved it’s hospitality"

    Salah

    |

    July 26, 2022

  • 9.2

    Exceptional
    Location

    "Great location."

    MARIA

    |

    July 18, 2022

Overall rating:

8.7

Excellent
5,349 reviews
Cleanliness
8.7
Facilities
8.5
Location
9.4
Read all reviews >
What travelers say they love:
Shopping malls and great foods around this amazing hotel
Lee from Malaysia
Business traveler
More about The Westin Kuala Lumpur

More about The Westin Kuala Lumpur

The Westin Kuala Lumpur

For travelers who want to take in the sights and sounds of Kuala Lumpur, The Westin Kuala Lumpur is the perfect choice. Its convenient location right in the city center allows you more time to see all that Kuala Lumpur has to offer. Access is everything, and you'll get the most of while staying only 7.7 km from Terminal Bersepadu Selatan and its easy transportation options.
All offerings provided by The Westin Kuala Lumpur help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Kuala Lumpur is made even more convenient with the taxi and car hire services available at the hotel.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the The Westin Kuala Lumpur. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at The Westin Kuala Lumpur. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. Some rooms at The Westin Kuala Lumpur are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a coffee or tea maker is provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at The Westin Kuala Lumpur. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at The Westin Kuala Lumpur including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
A day in will be as fun as a day out with ranges of recreational activities offered at The Westin Kuala Lumpur. A relaxing end to every day is possible with a visit to the salon, located right in the hotel. Don't forget to make a visit or two to the hotel's pool. At The Westin Kuala Lumpur, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Kuala Lumpur. Be sure to visit Menara Kuala Lumpur located 1.3 km away, an item on every checklist of those who travel to Kuala Lumpur.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Housekeeping

119 mentions

Breakfast

93 mentions

Internet

52 mentions

Food & Dining

45 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • Indonesian
  • Japanese
  • Malay

Outdoor

  • Bicycles

Accessibility

  • Access all room by interior corridor
  • Accessibility for some meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible public restrooms
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in some rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Lever handles on all guest room doors
  • Lowered deadbolts on all guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered view ports in all guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Room and suites access through exterior corridor
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • Valet parking outfitted for wheelchair
  • Van parking self-parking facility
  • View ports in all guest room and suites doors
  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Bowling alley
  • Exercise area
  • Game room
  • Nightclub
  • On-site entertainment
  • Swimming pool [outdoor]
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Heating in public area
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Parking [paid]
  • Rental car
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Bathtub grab bar
  • Braille and tactile signage
  • Carpeting
  • Clothes rack
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • iPod docking station
  • Iron and ironing board
  • Laptop workspace
  • Lock box in room
  • Non-smoking
  • Phone
  • Phone in bathroom
  • Satellite/cable channels
  • Scale
  • Separate shower/bathtub
  • Shared bathroom
  • Shower
  • Slippers
  • Sofa
  • Toiletries
  • Towels
  • Wi-Fi
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Asian
  • Halal
  • Vegetarian
  • Gluten-free
Restaurants on site

The Living Room

  • Cuisine: International
  • Menu: A-la-carte

443 Bar Lounge

  • Cuisine: International
  • Menu: A-la-carte

Splash

  • Menu: A-la-carte
Location
199 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
Exceptional
Location

9.4

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    18.1 km 39 min drive
  • Kuala Lumpur International Airport (KUL)
    45.1 km 55 min drive

Public transportation

  • SBK15 Muzium Negara
    130 m
  • Bukit Bintang Monorail Station
    390 m 6 min walk

Hospital or clinic

  • Ting Skin & Laser Centre
    240 m

Shopping

  • Pavilion Kuala Lumpur
    170 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Pavilion Kuala Lumpur
    170 m
  • Jalan Alor
    590 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    650 m
  • Aquaria KLCC
    680 m
  • KLCC Park
    860 m
  • Petronas Twin Towers
    1.1 km
  • Menara Kuala Lumpur
    1.3 km
  • Chinatown - Kuala Lumpur
    2.0 km
  • Central Market
    2.1 km
  • KL Bird Park
    3.0 km

Nearby landmarks

  • Cooking Classes at Kings Kitchen Klub
  • Starhill Spa
    80 m
  • Starhill Gallery
    100 m
  • Tiffin Bay/Tiff's Jazz Lounge
    110 m
  • Ayurvedium
    110 m
  • Art Seni
    110 m
  • House of Suzie Wong
    110 m
  • Jim Thompson Silk
    120 m
  • Bukit Bintang (Star Hill)
    120 m
  • Spa Indrani
    120 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-2 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 3 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Wi-Fi/Internet access is available at no additional charge for two devices per room.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee265 MYR
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)88 MYR
  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Number of bars/lounges1
  • Number of floors35
  • Number of restaurants3
  • Number of rooms 443
  • Year property opened2003
  • Most recent renovation2012

Parking

  • Daily parking fee5 MYR
Property announcements


The Prego and Five Sen5es will be closed permanently. Kindly contact the property for more details.

From July, 2021 as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

• Westin Club Lounge: Temporarily Closed, for Westin Club and Elite members: Selection of house wine and beer is served. (Limited to two beverages per person) only at:
• The Living Room from 06.00 PM until 08.00 PM from Sunday - Thursday
• 443 Bar Lounge Lower Lobby from 06.00 PM until 08.00 PM on Friday and Saturday only

Reviews of The Westin Kuala Lumpur from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.7
Facilities8.5
Location9.4
Room comfort and quality8.7
Service8.6
Value for money8.3
High score for Kuala Lumpur
Rating
9+ Exceptional (836)
8-9 Excellent (490)
7-8 Very Good (446)
6-7 Good (120)
<6 Below Expectation (132)
Time of the year
Mar - May (462)
Jun - Aug (427)
Sep - Nov (444)
Dec - Feb (691)
All guests (3,804)
All room types
All languages

Show reviews that mention 

Showing 2,024 verified guest comments
12345
9.0
Exceptional
LAY from Malaysia
Couple
Stayed 1 night in January 2013

Great location and comfortable room”

Location, Comfortable room and friendly staff

Great location. The Westin Kuala Lumpur location is very convenient for shopping and eating. the hotel is close to many shopping malls, like Bukit Bintang and Lot 10. It's only 5 mins walking distance to reach The Pavilion shopping mall. If you would like to try some local foods,the side streets behind the hotel you can find very good hawker fare. The room is big and clean,but I was a little bit disappointed on the bath tub which not cleaned.

Reviewed January 24, 2013

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9.6
Exceptional
TAI from Malaysia
Couple
One Bedroom Residence, 1 Bedroom Residence, 1 King
Stayed 1 night in January 2021

Good Hotel and Good Location for Westin Kuala Lumpur”

We have book a Residence Suite in Westin Hotel Kuala Lumpur, The suite room is big with extra Living room, Balcony and Kitchen. The room is nice, bed and pillow is comfortable and room is clean. The location is excellence in the heart of Bukit Bintang. We will stay there again if the price is cheap.

Reviewed January 04, 2021

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Greetings TAI, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, The Westin Kuala Lumpur

Responded April 22, 2021
The Westin Kuala Lumpur
10.0
Exceptional
MOHD from Malaysia
Family with teens
Deluxe Room, Guest room, 1 King
Stayed 2 nights in December 2020

Best Location !!!”

Pavillion Mall is just across the road. Westin is in Bukit Bintang area which is the "Happening Part" of Kuala Lumpur (KL). All the 5* Hotels like JW Marriott & Banyan + Pavi are just side by side of Westin. This part of KL "Never Sleep" !!!

Reviewed December 24, 2020

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Greetings MOHD, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, The Westin Kuala Lumpur

Responded April 25, 2021
The Westin Kuala Lumpur
10.0
Exceptional
Derek from Singapore
Business traveler
Stayed 1 night in October 2013

An awesome stay at The Westin Kuala Lumpur ”

Comfort, cuisine and ambience

If I can put it in a word, it is "Superb". For my wife and I, it was our second stay at The Westin Kuala Lumpur. We loved the hotel for its attractive ambience, comfortable and well-appointed rooms and excellent restaurants. We have agreed to stay at The Westin Kuala Lumpur on our future visits to the Malaysian Capital.

Reviewed October 30, 2013

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10.0
Exceptional
Karen from Australia
Group
Stayed 2 nights in December 2012

Comfortable stay, would come again”

Location, well maintained rooms with nice modern bathroom, a good selection of channels on TV, doormen are extremely helpful, great hotel facilities

the rooms are spacious, the bathroom is large with separate shower and bath. the toilet itself is a cubicle within the bathroom. we had breakfast and lunch within the hotel and the quality of the cooking is better than what i've come across during my stay in kuala lumpur. conveniently located close to many shopping malls, the westin is 5min from entrance of pedestrian footbridge which leads to petronas towers. the walk from the hotel to the towers is approx 20-30min. catching a cab there is about rm6 using standard red taxi.

Reviewed January 01, 2013

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8.7
Excellent
Nicholas from Malaysia
Couple
Stayed 1 night in January 2013

Great Hotel Stay”

Very good service

it was my wife's birthday, so i surprised her with a nights stay at the westin kuala lumpur. to make the day even more special, i requested flowers and a cake to be setup in the room before we came in. not only did they send the flowers, but they went a step ahead and arranged rose petals in a shape of a heart on the bed and also had personalized birthday cards signed from the staff. although you have to pay for the flowers, but the cake was complimentary. very accommodating and friendly staff and good service overall.

Reviewed February 13, 2013

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9.3
Exceptional
Kian from Singapore
Couple
Stayed 1 night in May 2013

relaxing and luxurious”

very comfortable bed, clean hotel room, hotel staff provide excellent service

It is a pleasant stay over at Westin Kuala Lumpur. We are most impressed by the comfortable bed. The hotel staffs are friendly and environment is good. Cost is slightly on the high side, but will still regard as worth it. Our room is clean and we get to enjoy beautiful scenery from our room.

Reviewed May 15, 2013

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10.0
Exceptional
Hidayati from Singapore
Couple
Stayed 3 nights in September 2017

Worth of money spend and good facilities”

This is my 5th stayed at Westin and never let me down from last time.There is an upgrading n renovation that i can see,congrats.I never even expected that this time my husband n myself was given an executive level room!WOW....Thank You again n sure that each time i come again to Kuala Lumpur,Westin will be my hotel to stay!

Reviewed September 26, 2017

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10.0
Exceptional
TAK from Hong Kong SAR, China
Family with teens
Stayed 12 nights in February 2013

nice hotel”

tidy and clean

I travel and stay at this hotel several times a year, mainly for Business. I have taken my family on occasions and the Residential apartments are ideal for families. This hotel has really good facilities, is in an excellent location in the heart of Bukit Bintang area. The Hotel staff are professional, well trained and make you feel welcome.The Hotel has excellent, Chinese, Italian and Steak restaurants that offer great food at reasonable prices. My last visit to the hotel was with my family and one of my children has allergies. I emailed in advance of our stay the Executive Chef who made a point of personally attending to our child's dietary needs, which was outstanding service! We even had a chef walk around the entire international buffet with us and explain what was suitable for my son to eat and what wasn't. I'm a Starwood Preferred Guest which is a good value hotel Loyalty programme which i would also recommend. I would also recommend upgrading to Club Benefits when booking or checking in, you don't need to be a Starwood member to be eligible. It's great value and the lounge has just be renovated too. The Hotel rooms are spacious, clean with excellent beds and bed linen. I would highly recommend this hotel to any business traveler or anyone traveling with families.

Reviewed March 09, 2013

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8.7
Excellent
Srisakul from Thailand
Business traveler
Stayed 3 nights in February 2014

Superb Location”

Location, food, shopping

this is my second time staying at Westin Kuala Lumpur. The location is definitely superb, just opposite to Pavillion surrounded by other shopping malls and restuarants. and in walking distance to Monorail station and KLCC. The Italian restaurant is something you should not missed, highly recommended. I will definitely stay at Westin again for my next visit to KL

Reviewed February 26, 2014

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10.0
Exceptional
SHU from Malaysia
Business traveler
Stayed 1 night in August 2015

Apart from.stylish rooms”

centrally located, comfort room with elegant decor

The hotel located in heart of Kuala Lumpur ( Burkit BIntang) .rooms are spacious, comfortable and stylish elegant decor. guests if the continental club can enjoy floor access and exclusive benefits of the club lounge. the hotel offers a landscaped pool and fitness centre .pavilion mall the most famous shopping mall just opposite the hotel. .

Reviewed April 06, 2016

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9.0
Exceptional
Roshani from Sri Lanka
Family with young children
Stayed 3 nights in May 2015

Excellent location and pleasant stay”

Excellent location. The kids club was great and my daughter refused to leave! Rooms and service was good.

Had a very pleasant stay at the Westin. Was pleasantly surprised to be upgraded upon arrival and enjoyed a nice clean room despite visibly aging a little. The location is very central - direct opposite the Pavilion mall in Bukit Bintang. Kids Club was well equipped to suit children of varying ages and was a welcome change for my daughter. The Bellboy at the Concierge was also very helpful to arrange a taxi to the airport at 6.30am. Would recommend.

Reviewed June 08, 2015

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8.7
Excellent
Ronald from Malaysia
Couple
Stayed 1 night in November 2013

Old Building but very well-kept”

Location, Comfortable Room, Great Breakfast

The Westin has been around for ages but it has been well-kept. Rooms are very comfortable and bathroom is quite spacious. It is located at the start of Bukit Bintang, right opposite Pavilion Shopping Mall and next to Starhill Gallery, so this hotel is a great base for a shopping weekend. The breakfast spread at The Westin is fantastic - one of the best I've ever experienced. It is well-worth it to treat yourself and your loved one to their breakfast just once!

Reviewed November 22, 2013

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8.7
Excellent
Chai from Malaysia
Family with teens
Stayed 2 nights in April 2015

Wonderful Stay!!”

Location, Comfort, 5 Star!

My second time staying at the Westin Kuala Lumpur! Truely a five star hotel from the friendly staff to the presentation and the comfort of the room! Will definitely stay with Westin again if I drop by Kuala Lumper again! Kudos for the excellent service!

Reviewed April 21, 2015

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10.0
Exceptional
WEN from Singapore
Couple
Stayed 1 night in March 2018

Birthday staycation in Westin hotel KL”

Enjoyed the birthday celebration with my Wife at Westin hotel. Received warm welcome reception by the staff. Enjoyed the facilities and breakfast at Westin. The location is very ideal, just beside Bukit Bintang with lots of shopping malls nearby. Definitely visit and stay at the hotel again.

Reviewed April 04, 2018

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9.3
Exceptional
TAY from Malaysia
Family with teens
Stayed 1 night in May 2013

As and above expection as always”

Superb standard of cleanliness, hotel is still in tip top condition and like new

I've been staying in Westin Hotel since they opened their doors years back. Surprisingly, my stay last weekend after many years, I see that Westin does maintain it's standard. Its cleanliness, tip top condition of the rooms and buildings. This is what I call a luxury hotel - it never fails to disappoint. I did not dine in but I know the coffee house has a good spread of buffet breakfast. Nothing in relation to the hotel, but when the hotel hailed a cab for us, the cab driver asked for a flat rate of RM15 to Changkat Bkt Bintang which is a short walk away, instead of using the meter. We took it coz it was drizzling.

Reviewed May 29, 2013

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8.4
Excellent
Junie from Indonesia
Family with young children
Stayed 1 night in July 2017

Great location and staff, BUT...”

We've stayed in Westin Bukit Bintang many times, each time the staff are always friendly and helpful. Love the convenient location and the variety of breakfast spread. The only complaint we have is that even though we request for early check-in, we never get early check-in. Under normal situation we don't mind just leave the luggages there and go to the mall across the street to wait till the room is ready. But this time, we just got off a long haul flight. Total of 18 hours or so flight not including transit time. We specifically asked for early check-in even though we know by the time we arrive in the hotel it would be afternoon already. We got to the hotel at 4:30 in the afternoon and guess what? Our room is not ready. The front desk staff said the room was clean already, but they need half an hour for the supervisor to check the room. Half an hour just to check the room? In the end they rushed it to 15 minutes. We really hope the management would pay more attention to this.

Reviewed July 15, 2017

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8.0
Excellent
Fame from Singapore
Solo traveler
Stayed 1 night in December 2013

Failed to Impress”

Location and Location and Location

Jln Bukit Bintang is by far the business street in KL that i can think off and there are alot of hotels within the stretch of road. I decided to stay in the Westin for the first time, think that Westin is a premium brand and i would be "wowed". Sadly i wasnt. i cant differentiate between Westin and any other 5 star hotel within that area. It's a normal 5 star hotel to me. I wasn't impressed. Worst, i had a room with a faulty aircon and a loose door fridge. They did change the room for me but i expected perfection from Westin. Overall it is still a good stay.. but i just hope that Westin dont become like another normal 5 star hotel.

Reviewed December 17, 2013

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9.3
Exceptional
Deby from Indonesia
Family with young children
Stayed 3 nights in April 2015

nice hotel”

the location, the room, the food

It was nice experience to stay at westin KL, location exactly in front of pavillion KL, easy access to bukit bintang area. Room quite spacious with clean n comfy bathroom. Breakfast was also nice. Only we have to pay 30rm per hour if the kids wants to play in the kids club. Overall it was a nice hotel and surely would like to stay there again next time.

Reviewed April 11, 2015

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9.6
Exceptional
CHAU from Vietnam
Group
Stayed 1 night in September 2016

Nice hotel”

Nice staff, clean & quiet room, best location for shopping. I always stay in The Westin Kuala Lumpur for my trip to Kuala Lumpur.

Reviewed October 24, 2016

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