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The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur

Removed from saved list

8.8

Excellent

2,722 reviews

2,722 reviews

Housekeeping24
Breakfast18
Food & Dining7
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Pavillion Mall

160 m

Pavilion Kuala Lumpur

190 m

Marvel Studios Ten Years of Heroes Malaysia

240 m

Seri Melayu

240 m

Top Room@Top Hat

240 m

Popular landmarks
Aquaria KLCC

350 m

KLCC Park

580 m

Jalan Alor

590 m

Petronas Twin Towers

820 m

Menara Kuala Lumpur

1.1 km

Closest landmarks
Fuze Club Kuala Lumpur

70 m

Pro Heal Dental

130 m

Embassy of the Philippines

180 m

California Fitness

230 m

BookXcess

330 m

The Ritz-Carlton, Kuala Lumpur

168 Jalan Imbi, KLCC, Kuala Lumpur, Malaysia, 55100 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in KLCC, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Located in heart of Kuala Lumpur

Check-in [24-hour]

Airport transfer

Excellent breakfast

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Spa

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

6 travelers have booked today.

Value for money8.5
Distance to city center0.5km
Location rating9.1
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.0 km

Rooms available at The Ritz-Carlton, Kuala Lumpur

Excellent
Room comfort & quality

8.9

Junior Suite
...
  • Room size: 68 m²/732 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Two bedroom Suite, 2 Bedroom Suite, City view
...
  • Room size: 178 m²/1916 ft²
  • Non-smoking
  • 1 king bed & 2 single beds
Enter dates to see prices
Club Suite
...
  • Room size: 83 m²/893 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Three Bedroom Suite, 3 Bedroom Suite, City view
...
  • Room size: 200 m²/2153 ft²
  • Non-smoking
  • 1 king bed & 2 single beds ...
Enter dates to see prices
Club Executive King, Club level, Larger Guest room, 1 King
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Executive Deluxe King Room
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Club Deluxe King, Club level, Guest room, 1 King, City view
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Special Offer - A Suite Connection (Junior Suite + Deluxe Twin)
...
  • Room size: 68 m²/732 ft²
  • Shower and bathtub
  • 2 single beds and 1 king be...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Ritz-Carlton, Kuala Lumpur?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Ritz-Carlton, Kuala Lumpur?

The Ritz-Carlton, Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 480 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Ritz-Carlton, Kuala Lumpur has a car park right on site for maximum convenience. Parking is available for a fee of 30 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The Ritz-Carlton, Kuala Lumpur?

Start your mornings right, with the continental and buffet breakfast options offered at The Ritz-Carlton, Kuala Lumpur. Halal breakfast is available for guests. There's an additional charge of 65 MYR for adults and 32.5 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Ritz-Carlton, Kuala Lumpur?

The Ritz-Carlton, Kuala Lumpur features 4 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at The Ritz-Carlton, Kuala Lumpur?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The Ritz-Carlton, Kuala Lumpur. Small or intimate events like birthday parties, entertainment events and honeymoons can also be accomodated. Services for event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at The Ritz-Carlton, Kuala Lumpur?

On-site venues and convenient event services make The Ritz-Carlton, Kuala Lumpur an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1000 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The Ritz-Carlton, Kuala Lumpur?

The Ritz-Carlton, Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to The Ritz-Carlton, Kuala Lumpur?

Raja Chulan Monorail Station is the closest train, metro, or bus station, about 310 m away from The Ritz-Carlton, Kuala Lumpur.

What restaurants are nearby The Ritz-Carlton, Kuala Lumpur?

Restaurants including Altitude, Little Rara Thai Noodle House and Vertigo are popular in The Ritz-Carlton, Kuala Lumpur’s neighborhood which is known as KLCC.

What popular shopping places are close to The Ritz-Carlton, Kuala Lumpur?

Located in the KLCC area, The Ritz-Carlton, Kuala Lumpur is close to great shopping choices like Suria KLCC, Parkson Kajang and The Weld.

What are popular attractions near The Ritz-Carlton, Kuala Lumpur?

Guests at The Ritz-Carlton, Kuala Lumpur can easily visit Petronas Twin Towers, KLCC Park and Menara Kuala Lumpur located in the KLCC area.

What popular natural sightseeing spots are close to The Ritz-Carlton, Kuala Lumpur?

The Ritz-Carlton, Kuala Lumpur is located in the KLCC area, which is famous for natural sightseeing destinations such as Jelutong Tree and Camp ground.

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Explore the neighborhood

What people love about The Ritz-Carlton, Kuala Lumpur

  • 9.2

    Exceptional

    "We enjoyed our stay at the Ritz Carlton Kuala Lumpur."

    Rafael

    |

    August 8, 2022

  • 9.6

    Exceptional

    "Overall we give this RC a 9 and would recommend it."

    misterD

    |

    August 8, 2022

  • 10

    Exceptional
    Staff 

    "Friendly staff and the room was superb."

    Nur

    |

    August 4, 2022

Overall rating:

8.8

Excellent
2,722 reviews
Cleanliness
9.1
Facilities
8.6
Location
9.1
Read all reviews >
What travelers say they love:
Every single member of the lounge team were excellent.
Zyran from Malaysia
Couple
More about The Ritz-Carlton, Kuala Lumpur

More about The Ritz-Carlton, Kuala Lumpur

The Ritz-Carlton, Kuala Lumpur

For travelers who want to take in the sights and sounds of Kuala Lumpur, The Ritz-Carlton, Kuala Lumpur is the perfect choice. Its convenient location right in the city center allows you more time to see all that Kuala Lumpur has to offer. Access is everything, and you'll get the most of while staying only 8.0 km from Terminal Bersepadu Selatan and its easy transportation options.
At The Ritz-Carlton, Kuala Lumpur, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Kuala Lumpur is made even more convenient with the taxi services available at the hotel.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service and daily housekeeping let you get the most out of your time at the The Ritz-Carlton, Kuala Lumpur. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at The Ritz-Carlton, Kuala Lumpur are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at The Ritz-Carlton, Kuala Lumpur are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at The Ritz-Carlton, Kuala Lumpur. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Enjoy the countless activities offered at The Ritz-Carlton, Kuala Lumpur. A relaxing end to every day is possible with a visit to the massage, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Around the property

Don't miss out on all that Kuala Lumpur has to offer! Be sure to visit Menara Kuala Lumpur located 1.0 km away, an item on every checklist of those who travel to Kuala Lumpur.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

30 mentions

Housekeeping

29 mentions

Food & Dining

17 mentions

Internet

17 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Japanese
  • Malay

Accessibility

  • Access some room by interior corridor
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Lever handles on some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in all rooms
  • Room windows that open
  • Safety chains or latches on some guest room doors
  • Secondary locks on all room windows
  • Self-closing doors on some guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Van parking self-parking facility
  • View ports in some guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

Li Yen

  • Cuisine: Cantonese
  • Menu: Buffet

The Cobalt Room

  • Cuisine: International
  • Menu: A-la-carte

The Lobby lounge

  • Menu: Buffet

The Patisserie

  • Cuisine: International
  • Menu: Buffet

The Library

  • Cuisine: International
  • Menu: Buffet
Location
168 Jalan Imbi, KLCC, Kuala Lumpur, Malaysia, 55100
Exceptional
Location

9.1

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    18.0 km 39 min drive
  • Kuala Lumpur International Airport (KUL)
    45.4 km 54 min drive

Public transportation

  • SBK15 Muzium Negara
    300 m
  • Raja Chulan Monorail Station
    310 m

Hospital or clinic

  • Pro Heal Dental
    130 m

Shopping

  • Pavilion Kuala Lumpur
    190 m

Convenience store

  • 7 Eleven
    140 m

Cash withdrawal

  • ATM
    190 m
What's nearby

Popular landmarks

  • Pavilion Kuala Lumpur
    190 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    310 m
  • Aquaria KLCC
    350 m
  • KLCC Park
    580 m
  • Jalan Alor
    590 m
  • Petronas Twin Towers
    820 m
  • Menara Kuala Lumpur
    1.1 km
  • Chinatown - Kuala Lumpur
    2.0 km
  • Central Market
    2.0 km
  • KL Bird Park
    3.0 km

Nearby landmarks

  • Fuze Club Kuala Lumpur
    70 m
  • Pro Heal Dental
    130 m
  • Pavillion Mall
    160 m
  • Embassy of the Philippines
    180 m
  • Pavilion Kuala Lumpur
    190 m
  • California Fitness
    230 m
  • Marvel Studios Ten Years of Heroes Malaysia
    240 m
  • Seri Melayu
    240 m
  • Top Room@Top Hat
    240 m
  • Pavilion Crystal Fountain
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • Extra bed is not available at this property.
  • Only guest above 12 years old are allowed to access the Club Lounge.
  • Smart casual dress code is required at the Club Lounge.
  • The Club Rooms features 24-hour butler service and access to The Ritz-Carlton, Club Lounge for age 12 and above.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee480 MYR
  • Distance from city center0.5km
  • Travel time to airport (minutes)55

Extras

  • Breakfast charge (unless included in room price)65 MYR

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors20
  • Number of restaurants4
  • Number of rooms 365
  • Room voltage240
  • Year property opened1997
  • Most recent renovation2017

Parking

  • Daily parking fee30 MYR

Reviews of The Ritz-Carlton, Kuala Lumpur from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities8.6
Location9.1
Room comfort and quality8.9
Service9.0
Value for money8.5
High score for Kuala Lumpur
Rating
9+ Exceptional (469)
8-9 Excellent (184)
7-8 Very Good (167)
6-7 Good (59)
<6 Below Expectation (57)
Time of the year
Mar - May (207)
Jun - Aug (227)
Sep - Nov (227)
Dec - Feb (275)
All guests (1,483)
All room types
All languages

Show reviews that mention 

Showing 936 verified guest comments
12345
9.7
Exceptional
Sara from Australia
Group
Stayed 3 nights in September 2008

Ritz Carlton Kuala Lumpur - Brilliant”

Service, Service, Service - second to none. Staff can not do enough for you.
The hairdryer in the room was very average. Considering everything else about the hotel this is very minor, but just didn't fit with the rest of the beautiful facilities and service.

On arrival at the Ritz Carlton with 3 other girlfriends we were disappointed to find our rooms were not next to each other. We expressed this to the reception staff and they immediately attended to it very apologetically and we were given larger rooms next to each other. The promised Butler comes to your room to finish off the checking in with juice and cold washers to help relax you. The service at this hotel is excellent. All of the staff talk to you even if they just happen to be at the lift with you and gave us so many tips on the places we were going from how to barter at China Town, to clothes to wear at Genting Highlands. They remember what drinks you each like the next day both at breakfast and in the lobby bar. We had the same barman in the lobby bar each day and he was so attentive to all of our requests even whilst he was so busy with many other patrons. The pianist played most of our requests beautifully. The rooms were well appointed with an IPOD docking station - great idea. There is an easy walk through the hotel to a shopping centre that has many very good restaurants in it, all different nationalities - beautifully designed and great to have so much choice without really having to step outside of the hotel. All in all, for 4 ladies who love to holiday together every year we found the Ritz Carlton Kualar Lumpur a fantastic hotel and one that is going to be hard to match on future holidays - I would recommend this hotel to anyone who wants to feel spoiled and special for their entire stay.

Reviewed September 28, 2008

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10.0
Exceptional
Wei from Brunei Darussalam
Solo traveler
Stayed 1 night in January 2013

Superb, Top Notch Service”

Free Upgrade, Luxurious Room, Butler Service, Attentive Staff

i am a loyal customer of ritz carlton in kl. this is my second time staying here, after my previous first stay in ritz kl, i instantly became a loyal customer and would not want to stay in other hotel but the ritz in kl. great location, connected via starhill to marriott hotel entrance that leads to pavilion mall. the moment i stepped out of the taxi, the bellboy remembers me and said welcome back, i am impressed considering the number of guests they see each day and the last i stayed was 2 months ago. the staff are extremely sharp, while i was checking in, the bellboy gave me my luggage tag with my name on it, i was like how can he know my name while he didn't even ask receptionist, he said oh he just check my own luggage tag on my luggage, that is very proactive i thought. my floor butler is attentive, and as i was in kl attending a wedding, i needed red ribbons for the wedding present, i asked my butler anywhere i can get red ribbons, i wasn't even insisting he gets it for me from the way i asked, but he instantly took the initiative and said he will check with business centre and he came back with red ribbons, tape and scissors,and when i checked out, they didn't even charge the ribbons i used. ritz is excellent, i have stayed in many nice hotels from my business travels, including the top international chain hotels, but i must say i have not met one that matches ritz service level. also, i find the ritz nicer than marriott although connected, and marriott is more convenient and due to this, marriott is very crowded and busy, full of tourists cos of its convenient location, while ritz just extra 3 mins walk behind marriott via starhill gallery but a lot more boutique and quieter, which is what i like and hence more personalised service from ritz. i am a loyal guest of the ritz in kl definitely!

Reviewed January 30, 2013

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8.8
Excellent
Sam
Couple
Club Suite
Stayed 1 night in October 2019

Manager made my day ”

I arrived at the ritz Carlton Kuala Lumpur at around noon but have to wait till almost 4 pm before my room was ready. We were tired and sleepy. Mr Florin the assistant manager attended to our check in and we were allocated a very nice room which I am very satisfied and he attended to our every needs. Is my first time at ritz Carlton and I will definitely make this hotel my favourite and looking forward to come back again. The staff was attentive and helpful.

Reviewed October 20, 2019

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10.0
Exceptional
LILYSARI from Indonesia
Couple
Stayed 2 nights in May 2011

lovely hotel”

best

happy to stay in ritx carlton hotel . always stay at this best location hotel if i travel to kuala lumpur. i always recommended this Ritx Carlton hotel to my friends. really good location for shopping and dining. pub is just around the corner. supermarket just at the basement. atm machines just in front of the hotel main entrance. taxi stand just in front of the main entrance and always priority for hotel guest. everything provided in this hotel, free wifi only available at hotel lobby but not in the room. but recent stay, they started to provide free wifi for hotel guest, unlike last time need to pay for it. really convenience for people like me, lazy to walk and everything you need it you can get it immediately. staffs are friendly and always with greetings and smiles (^~^) hotel food always slurrrrrrppppppsssss~ yummy~ of course will stay there again for my next malaysia trip. keep it up!

Reviewed August 11, 2011

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10.0
Exceptional
MASAMI from Hong Kong SAR, China
Business traveler
Stayed 1 night in July 2011

Great location ”

Great location

Located downtown in the Golden Triangle business district, distinctive five-star luxury hotel in Kuala Lumpur. convenient access to upscale shopping, dining and entertainment. close to the magnificent Petronas Twin Towers. spectacular spa treatments, wonderful cuisine, and spacious rooms. high standard of the Ritz Carlton brand as always.

Reviewed July 21, 2011

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10.0
Exceptional
MASAMI from Hong Kong SAR, China
Business traveler
Stayed 1 night in July 2011

Great location ”

Great location

Located downtown in the Golden Triangle business district, distinctive five-star luxury hotel in Kuala Lumpur. convenient access to upscale shopping, dining and entertainment. close to the magnificent Petronas Twin Towers. spectacular spa treatments, wonderful cuisine, and spacious rooms. high standard of the Ritz Carlton brand as always.

Reviewed July 21, 2011

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9.0
Exceptional
MOHAMMED from Saudi Arabia
Couple
Stayed 2 nights in April 2012

Luxury Hotel With a Great Location ”

Location , room design , tourist attraction , Shopping malls

I stayed in Ritz Carlton Hotel Kuala Lumpur for two nights and that's was a great choice . The check in was fast , staff were friendly and polite. The room i stayed in was Luxury . The Star Hill shopping mall is 2 minute walk through Marriott hotel a nd the Pavillion Shopping mall is 10 . The hotel has no view to any tourist attraction but still it was a great experience .

Reviewed May 03, 2012

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10.0
Exceptional
MASAMI from Hong Kong SAR, China
Business traveler
Stayed 1 night in July 2011

Great location ”

located downtown in the golden triangle business district, distinctive five-star luxury hotel in kuala lumpur. convenient access to upscale shopping, dining and entertainment. close to the magnificent petronas twin towers. spectacular spa treatments, wonderful cuisine, and spacious rooms. high standard of the ritz carlton brand as always.

Reviewed July 21, 2011

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10.0
Exceptional
Rafael from Philippines
Solo traveler
Deluxe King Room
Stayed 5 nights in June 2017

Epitome of service excellence”

I have stayed in Ritz-Carlton properties several times and as expected service was beyond compare. From the smooth, efficient and hassle-free check in to the quick and friendly checkout, was the recipient of wonderful service delivery. I had a little challenge with the construction noise coming from the building across the street (clearly not Ritz-Carlton's fault) but it was expeditiously taken care of by the night manager. Noteworthy are the following associates who made my stay more than comfortable: Stephano of guest services who showed me the way around the property and brought me to my room, Sobree of Housekeeping- always with a ready smile and offer to help and most especially Tanzie whose efforts at service recovery is commendable at the very least. Those who teach customer service (like I do) should make Tanzie's caring and friendly approach a benchmark in the industry. I left the property with a big smile on my face. I shall see you again, Ritz-Carlton!

Reviewed June 24, 2017

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9.0
Exceptional
Oliver from United States
Solo traveler
Stayed 1 night in September 2011

Outstanding service”

Location and service are outstanding

Landed early in Kuala Lumpur and the hotel was able to check me in early. Went up for breakfast and I have to say that was one of the best experiences I have had at a hotel breakfast. It is set up as a continental (mostly) buffet and you chose one hot mains from the menu. They bring over a very delicious bread platter (a few croissants and breads) and your juice and coffee. The breakfast staff are always around and are very courteous, ready to instantly fill up your juice, water or tea/coffee. I plan to have breakfast (and meetings) there even if not staying at the Ritz. The room, Executive Deluxe, is quite large and has a sofa, coffee table and chair on one end by the TV and the bed in the other end of the room. Separately, there is a small room where the work desk sits, which I very much appreciated. The bathroom is nice with separate bath and shower. There is also a butler to sort you out should you need anything in the room. It's more of a smaller boutique 5 star than a massive hotel which is rather impersonal. I experienced this during breakfast and interactions with the butler. Thoroughly recommend.

Reviewed September 13, 2011

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10.0
Exceptional
Wee from Singapore
Couple
Stayed 2 nights in August 2012

Very comfortable room and the lobby smells great!”

Beautiful and very comfortable room, great smelling lobby, good location, very comfortable bed, efficient butler services.

We spend the weekend in KL at the Ritz Carlton KL and had a great time. Prior to arrival, I emailed the hotel informing them that we would be arriving only about 9pm and you like them to reserve a room on the high floor with a king size bed for us. Their very helpful, friendly and efficient staff Miss Natalie Lim replied promptly and made all the arrangements for us. When we arrived,after a quick check-in, we were allocated a very nice and comfortable room on the top floor with a great view! As she was already off duty by the time we arrived, Miss Lim left a hand written welcome note on our desk in our room to welcome us and even left us some pamplets on attractions in KL which she thinks might interest us. I ran into her the next day in the lobby and she was warm, friendly and full of smiles, just like what I envision her to be! The room we were allocated was beautiful, clean and very comfortable. It had a large soft 2 seater sofa in front of the LCD Samsung flat screen TV. The good size work desk is located inside the walk-in closet area and you will not be disturbing your partner sleeping with your computer screen flare. The desk also has a good number of electricity plug points to cater to all our charging needs. The bed was very comfortable and the butler delivered us 3 extra firm pillows immediately when we requested for them. The bathroom was big with separate shower, bathtub and toilet bowl areas with embroided plush towels and bathrobes. We brought back some local food for supper one night and requested for some bowls and utensils from our butler and he brought us two sets of heafty,earthy expensive looking table settings! The location of the hotel is great. There are no shortages of shopping malls, street food and convinent stalls within a short walk. Overall, its a great hotel to stay in. A great value for money too.

Reviewed August 11, 2012

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9.7
Exceptional
Kerryn from Australia
Couple
Stayed 1 night in September 2012

Luxurious accommodation and faultless service”

Top-notch service, conveniently located close to shops & restaurants

We arrived at the Ritz-Carlton quite late, tired and hungry after an international flight and were impressed with the fast and smooth check-in process. Our room was just beautiful, quite large, with a host of little extras to make our stay very comfortable. Every floor has a butler on call to help with anything you might want, although during our short (one night) stay, we didn't have need to use the service. We had a late night flight home on the day we were leaving, and the hotel gave us a complimentary late check out (3:00pm) and then allowed us the use of the pool/fitness centre/business centre etc until we needed to depart for the airport at 7:30pm. We were able to go shopping, eat an early dinner and then use the showers & change rooms at the hotel before heading off for our overnight flight. The hotel is linked by a pedestrian bridge to the Starhill Gallery shopping centre and through to the neighbouring Pavilion shopping centre, which eliminated the need to cross roads where drivers dangerously ignore pedestrian crossings. The Starhill Gallery has a variety of great eateries to choose from, which are open till quite late at night. The only disappointment - and it was minor - was the lack of in-room wifi. There was a cable for laptop connection, but as we were travelling with an ipad, that wasn't much use to us. The Lobby Lounge was a very pleasant place to have a drink or a coffee and catch up on email though. The only other problem we had was with the luxurious bedding, which is filled with down, which was lovely except for the fact that my husband had a nasty allergic reaction to the feathers. Not the hotel's fault, of course, but something to be aware of if you have allergies.

Reviewed September 30, 2012

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9.7
Exceptional
herjadi from Indonesia
Family with young children
Stayed 1 night in December 2012

perfect service, even we got upgrade room”

location is best, with in door passage close to bukit bintang area

great moment to stay ritz carlton kuala lumpur... I was trip with my wife & 3 dougther. 7 years old and my twin 3years old... then reception offer baby stroders for my kid, and give us upgrade room to get wider room... glad for that...

Reviewed December 26, 2012

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10.0
Exceptional
harvey from United States
Couple
Stayed 1 night in April 2010

Beautiful hotel”

The service The rooms The location The food
None

The Ritz is a wonderful hotel which is beautifully located and the rooms are very well appointed. Each floor has a butler service where you can order free drinks all day. The butler will run a bath for you and cover the bubbles with orchids when he makes up your room in the evening. The afternoon tea at the Ritz is certainly no to be missed. The only regret is that we only stayed one night on our way home to Bangkok. Would go back to Kuala Lumpur just to stay at this hotel again!

Reviewed April 24, 2010

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10.0
Exceptional
Chandrin from Sri Lanka
Couple
Stayed 3 nights in January 2013

Luxurious hotel with very helpful friendly staff”

Very luxurious rooms, proximity to the city

The hotel stay could not have been better. The hotel staff were very very friendly and helpful. The hotel is very luxurious (we stayed in the Executive Delux Rooms) and the general decor is very grand and modern both at the same time. The hotel is situated within walking distances to many major malls and attractions. (Pavilion Mall, Twin towers etc) The travel information center in the hotel was very helpful and even organised tickets for us to visit the twin towers so that we avoid staying in a long queue. (This was ofcourse at a price but was nevertheless very convenient) We would definitely stay at the Ritz Carlton when we visit KL the next time.

Reviewed January 10, 2013

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10.0
Exceptional
Tim from United Kingdom
Couple
Stayed 3 nights in October 2010

It's the Ritz Carlton”

Top quality at a great price
Outside main entrance not great

It's a Ritz Carlton that should just about say everything about this hotel, you get exactly what you expect, great rooms, personal service a butler a DVD player. Staff are fantastic, every time you come back to the hotel you get "Welcome back Sir". The great thing about this Ritz Carlton is the price it's so cheap for what you get because it's in KL. It's also built into a shopping centre which makes it fantastic for shopping.

Reviewed November 10, 2010

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9.7
Exceptional
Karen from Singapore
Couple
Stayed 2 nights in July 2011

Perfect home away from home”

Great location, spacious room, excellent service

visited kl with my hubby and stayed over at ritz carlton for two days. right from arrival, we were greeted with warm smiles and helpful assistance from the hotel staff. the corner room we stayed in was spacious and clean. as expected with the ritz experience, we were impressed with the facilities, amenities and frequent housekeeping services the hotel provides. the location was a great plus as it was located at bintang walk and is connected to starhill gallery. we practically did not even need to go through the hotel lobby whenever we were out. in fact, we were so touched by the overall experience that we extended our stay at the hotel for another 2 days! it was truly a home away from home!

Reviewed August 04, 2011

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10.0
Exceptional
TAN from Singapore
Business traveler
Stayed 2 nights in December 2009

Stay at Ritz Carlton, Kuala Lumpur”

The Butler Service. Attentive and makes you feel at home.She remembered my previous stay 4 years ago. Li Yen Restaurant. Food was good and the services of Ms Poh Choo and Ms Chong Kim Foong was impeccable.
The Rossini. The manager should have checked on guests entitlements. It was embarrasing to request for payment when breakfast was included. The trainee staffs like Jane and Mandy were a delight with their ever smiling and watchful attention to our needs.

The previous 5 day stay in 2005 at Ritz Carlton was so good that I made it a point to stay again whenever I'm in Kuala Lumpur.This time I brought along my friends to enjoy the service and facilities. It was so heartfelt that they remember your last stay and the butler Ms Wee personally see to it that you are welcome back. Her thoughtful gestures of chocolates at bedtime was so delightful for the ladies. It was truly a 6 star stay that makes your travel a comfort ,almost like home returning.

Reviewed December 23, 2009

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10.0
Exceptional
Wan from Malaysia
Couple
Deluxe King Room
Stayed 1 night in August 2022

Bathroom”

Very nice deco with tv at bath tub

Reviewed August 14, 2022

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9.2
Exceptional
Rafael from Philippines
Couple
Deluxe King Room
Stayed 4 nights in August 2022

RITZ Carlton Kuala Lumpur”

We enjoyed our stay at the Ritz Carlton Kuala Lumpur. Received a room upgrade. The concierge and front desk staff were a big help in making reservations with the restaurants and other activities. The location of the hotel is a short walk to the Pavilion Mall along Bukit Bintang area. The room was veey clean and spacious. Will stay here again when visiting Kuala Lumpur.

Reviewed August 09, 2022

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