Experience Luxury and Elegance at Sofitel Kuala Lumpur Damansara
Welcome to Sofitel Kuala Lumpur Damansara, a luxurious 5-star hotel located in the vibrant city of Kuala Lumpur, Malaysia. With its impeccable service, elegant decor, and world-class amenities, this hotel offers a truly unforgettable experience for both business and leisure travelers.
Upon entering the hotel, you will be greeted by a stunning lobby that exudes sophistication and charm. The hotel boasts a total of 312 beautifully appointed rooms, each designed to provide the utmost comfort and relaxation. Whether you choose a deluxe room, a suite, or a club room, you can expect spacious accommodations with modern amenities, plush bedding, and breathtaking views of the city.
Check-in at Sofitel Kuala Lumpur Damansara begins at 02:00 PM, allowing you to settle in and start your stay at your own pace. The hotel's check-out time is until 12:00 PM, giving you ample time to enjoy a leisurely morning before departing. If you require any assistance during your stay, the friendly and attentive staff are available 24/7 to cater to your needs.
Indulge in Luxurious Entertainment Facilities at Sofitel Kuala Lumpur Damansara
At Sofitel Kuala Lumpur Damansara, guests can indulge in a range of luxurious entertainment facilities that cater to their every need. Whether you're looking to unwind with a refreshing drink or pamper yourself with a rejuvenating spa treatment, this hotel has it all.
Start your evening off at the hotel's stylish bar, where you can enjoy a wide selection of cocktails and beverages in a sophisticated setting. The bar offers a vibrant atmosphere, making it the perfect place to socialize and relax after a long day of exploring the city.
For those seeking ultimate relaxation, the hotel's spa is a haven of tranquility. Indulge in a variety of massages and treatments that will leave you feeling refreshed and rejuvenated. The spa also features a sauna and steam room, allowing you to unwind and detoxify your body.
If you're in the mood for some quiet time, head to the hotel's library. With a collection of books spanning various genres, this cozy space offers the perfect retreat for book lovers. Curl up with a good book and enjoy some peaceful moments away from the bustling city.
With its range of entertainment facilities, Sofitel Kuala Lumpur Damansara ensures that guests have a memorable and enjoyable stay. Whether you're looking to socialize, relax, or indulge in some quiet time, this hotel has something for everyone.
Stay Active and Refreshed at Sofitel Kuala Lumpur Damansara's Sports Facilities
Sofitel Kuala Lumpur Damansara offers a wide range of sports facilities to ensure that guests can stay active and refreshed throughout their stay. Whether you are a fitness enthusiast or simply looking for a place to relax and unwind, this luxurious hotel has something for everyone.
Start your day with a refreshing swim in the indoor pool, where you can enjoy a few laps or simply soak in the tranquil atmosphere. For those who prefer to soak up the sun, the outdoor pool is the perfect spot to lounge by the water and enjoy the warm Malaysian weather. The poolside bar is also conveniently located nearby, offering a variety of refreshing drinks and snacks to keep you energized.
Fitness enthusiasts will be pleased to know that Sofitel Kuala Lumpur Damansara boasts a state-of-the-art fitness center. Open 24 hours a day, this fully equipped facility provides everything you need for a comprehensive workout. From cardio machines to free weights, you can tailor your exercise routine to suit your preferences. And the best part? Access to the fitness center is complimentary for all hotel guests, ensuring that you can maintain your fitness goals without any additional cost.
Whether you're looking to relax or stay active, Sofitel Kuala Lumpur Damansara's sports facilities have got you covered. Dive into the pools, work up a sweat at the fitness center, or simply unwind by the poolside bar. With these fantastic amenities, your stay at this hotel is sure to be a memorable one.
Convenience Facilities at Sofitel Kuala Lumpur Damansara
Sofitel Kuala Lumpur Damansara offers an array of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, guests can indulge in delectable dishes from the comfort of their own rooms, anytime they desire. The hotel also provides a laundry service, allowing guests to have their clothes cleaned and pressed without having to leave the premises. Additionally, the availability of safety deposit boxes provides peace of mind for guests who want to securely store their valuables during their stay.
The concierge at Sofitel Kuala Lumpur Damansara is always ready to assist guests with any queries or requests they may have. Whether it's arranging transportation, booking tickets to local attractions, or providing recommendations for nearby dining options, the knowledgeable concierge staff is dedicated to ensuring a memorable stay for every guest. Complimentary Wi-Fi is available in all rooms and public areas, allowing guests to stay connected throughout their stay. For guests who prefer smoking, there is a designated smoking area within the hotel premises. Other convenient facilities include dry cleaning services, express check-in/check-out, luggage storage, and daily housekeeping, ensuring that guests have everything they need for a seamless and enjoyable stay at Sofitel Kuala Lumpur Damansara.
Convenient Transport Facilities at Sofitel Kuala Lumpur Damansara
Discover the ease and convenience of getting around during your stay at Sofitel Kuala Lumpur Damansara. The hotel offers a range of transport facilities to ensure a seamless travel experience for its guests.
For those arriving by air, the hotel provides airport transfer services, making your journey from the airport to the hotel hassle-free. Sit back, relax, and let the professional drivers take care of your transportation needs.
If you prefer to drive yourself, Sofitel Kuala Lumpur Damansara offers valet parking and a car park onsite. Whether you're traveling in your own vehicle or renting one, you can rest assured that your car will be safely parked throughout your stay. Please note that car park charges are applied.
To explore the city and its surrounding areas, the hotel also offers a shuttle service and taxi service. Whether you're heading to the vibrant city center or exploring the cultural attractions nearby, these convenient transport options will ensure you reach your destination with ease.
Experience a stress-free stay at Sofitel Kuala Lumpur Damansara with its comprehensive transport facilities. From airport transfers to convenient parking options and shuttle services, the hotel has everything you need to make your stay in Kuala Lumpur truly enjoyable.
Indulge in Culinary Delights at Sofitel Kuala Lumpur Damansara
At Sofitel Kuala Lumpur Damansara, guests can embark on a culinary journey like no other. With a range of dining facilities available, there is something to satisfy every palate.
Start your day with a sumptuous breakfast buffet at the hotel's restaurant. Indulge in a wide variety of international and local delicacies, from freshly baked pastries to made-to-order omelettes. The elegant and inviting ambiance sets the perfect tone for a delightful morning meal.
For a quick pick-me-up or a casual rendezvous, head to the coffee shop. Here, you can enjoy a selection of aromatic coffees, teas, and light bites. Whether you're catching up with friends or simply enjoying a moment of solitude, the coffee shop provides a cozy and relaxed atmosphere.
When hunger strikes at any time of the day or night, take advantage of the 24-hour room service. The extensive menu offers a range of delectable dishes, from international favorites to local specialties, all delivered right to your doorstep. Whether you're craving a late-night snack or a full-course dinner, the convenient room service ensures that your culinary desires are always met.
With its exceptional dining facilities, Sofitel Kuala Lumpur Damansara promises a gastronomic experience that will leave you craving for more. Indulge in the flavors of Malaysia and beyond, and let your taste buds be tantalized by the exquisite culinary creations.
Luxurious and Spacious Rooms at Sofitel Kuala Lumpur Damansara
Discover a world of luxury and comfort at Sofitel Kuala Lumpur Damansara. With a range of exquisite room offerings, this hotel is the perfect choice for discerning travelers seeking a memorable stay in Kuala Lumpur, Malaysia.
Indulge in the elegance of the Junior Suite, featuring a spacious 55 square meters of living space and a luxurious King Bed. For those looking for added luxury and exclusive privileges, the Club Millesime Access is available with both the Junior Suite and the King Bed Luxury Room. The Twin Bed Luxury Room offers the same level of comfort and style, with the option of two single beds.
Booking your stay at Sofitel Kuala Lumpur Damansara through Agoda ensures the best prices and a hassle-free experience. With Agoda's user-friendly platform, you can easily compare room options and secure your reservation with just a few clicks. Enjoy peace of mind knowing that you have secured the best deal for your luxurious stay at Sofitel Kuala Lumpur Damansara.
Experience the Vibrant Lifestyle of One Utama / Damansara
Nestled in the heart of Kuala Lumpur, Malaysia, Sofitel Kuala Lumpur Damansara offers a luxurious escape with its convenient location near the vibrant district of One Utama / Damansara. This bustling area is a shopper's paradise, with its plethora of retail outlets, trendy boutiques, and upscale malls. One Utama Shopping Centre, one of the largest malls in Malaysia, is just a stone's throw away from the hotel, offering an endless array of fashion, electronics, and entertainment options.
Apart from its shopping allure, One Utama / Damansara is also a food lover's haven. With its diverse range of restaurants, cafes, and eateries, visitors can indulge in a gastronomic adventure, sampling both local delicacies and international cuisine. Whether you're craving traditional Malaysian dishes, Japanese sushi, or Western comfort food, One Utama / Damansara has something to satisfy every palate.
For those seeking a bit of nature amidst the urban landscape, the nearby Taman Rimba Kiara offers a serene retreat. This lush green park is perfect for a leisurely stroll or a picnic with loved ones. Additionally, the hotel's proximity to the city center allows guests to easily explore other iconic attractions, such as the Petronas Twin Towers, Merdeka Square, and Batu Caves.
With its vibrant lifestyle, endless shopping options, and culinary delights, One Utama / Damansara is the perfect destination for both leisure and business travelers. Experience the best of Kuala Lumpur's charm and sophistication at Sofitel Kuala Lumpur Damansara.
Convenient Airport Transfers to Sofitel Kuala Lumpur Damansara
When it comes to traveling from the airport to Sofitel Kuala Lumpur Damansara, guests have several convenient options to choose from. The hotel is strategically located in the vibrant One Utama / Damansara area, making it easily accessible from the nearest airports in Kuala Lumpur, Malaysia.
For those arriving at Kuala Lumpur International Airport (KLIA), the most convenient and hassle-free way to reach Sofitel Kuala Lumpur Damansara is by taking a taxi or a ride-sharing service. The journey takes approximately 50 minutes, depending on traffic conditions. Alternatively, guests can also opt for the KLIA Ekspres train, which offers a direct connection from the airport to KL Sentral Station. From there, it's just a short taxi or Grab ride to the hotel.
If you're flying into Sultan Abdul Aziz Shah Airport, also known as Subang Airport, you can reach Sofitel Kuala Lumpur Damansara in approximately 30 minutes by taxi or ride-sharing service. The airport is located closer to the hotel, making it a convenient option for travelers looking to minimize travel time. Whether you choose to arrive at KLIA or Subang Airport, you can rest assured that reaching Sofitel Kuala Lumpur Damansara is a seamless and enjoyable experience, setting the tone for a memorable stay in the heart of Kuala Lumpur.
Explore Nature and Culture near Sofitel Kuala Lumpur Damansara
Nestled in the vibrant city of Kuala Lumpur, Sofitel Kuala Lumpur Damansara offers a convenient location surrounded by a variety of landmarks and attractions. Nature enthusiasts will be delighted to discover the nearby Central Park Bandar Utama and Bukit Kiara Park. These lush green spaces provide a tranquil retreat from the bustling city, perfect for leisurely walks, picnics, and outdoor activities.
For those interested in Malaysian history and culture, the National Science Center is a must-visit attraction. Located nearby, this interactive museum offers a fascinating journey through the country's scientific advancements and cultural heritage. Additionally, Taman Zaaba is a beautiful park where visitors can immerse themselves in the local flora and fauna.
Sports enthusiasts will appreciate the proximity of Bandar Utama Golf Course and Kelab Golf Perkhidmatan Awam Malaysia. These prestigious golf clubs offer well-maintained courses and stunning views, making them ideal for a round of golf or a leisurely game with friends.
With its strategic location, Sofitel Kuala Lumpur Damansara provides easy access to a range of landmarks and attractions, ensuring that guests can explore the natural beauty and cultural richness of Kuala Lumpur during their stay.
Convenient Public Transport Stations near Sofitel Kuala Lumpur Damansara
Located in the heart of Kuala Lumpur, Sofitel Kuala Lumpur Damansara provides easy access to several public transport stations, ensuring that guests can explore the city with convenience and efficiency.
One of the nearest stations to the hotel is the TTDI Train Station, which is just a short walk away. This station connects guests to various parts of Kuala Lumpur, making it a convenient option for those who want to explore the city's attractions or travel for business purposes.
Another nearby station is the Bandar Utama MRT Station, which offers seamless connectivity to popular destinations such as the 1 Utama Shopping Centre and the Curve. Guests can easily hop on a train and reach these vibrant shopping and entertainment hubs within minutes.
For those looking to explore the city center, the Pusat Bandar Damansara MRT Station and Phileo Damansara MRT Station are excellent options. These stations provide easy access to iconic landmarks like the Petronas Twin Towers, Bukit Bintang shopping district, and Chinatown.
Additionally, the Taman Tun Dr Ismail and Semantan MRT Stations are also within close proximity to the hotel, offering guests further convenience in their travel plans.
With these well-connected public transport stations nearby, guests at Sofitel Kuala Lumpur Damansara can effortlessly navigate Kuala Lumpur and experience all that the vibrant city has to offer.
A Gastronomic Adventure Awaits
Sofitel Kuala Lumpur Damansara is surrounded by a plethora of dining options that will satisfy even the most discerning palates. Just a stone's throw away, Village Park Restaurant is a local favorite known for its mouthwatering nasi lemak, a fragrant rice dish served with a variety of flavorful accompaniments. For those craving Korean cuisine, K Fry Urban Korean 1 Utama offers an array of delicious dishes that will transport you to the streets of Seoul. FWF Hotpot @ 1 Utama is the perfect spot for hotpot enthusiasts, with an extensive selection of fresh ingredients and flavorful broths. Indulge in exquisite French cuisine at DC Restaurant, where innovative dishes and elegant ambiance create an unforgettable dining experience. Vin's Restaurant is a must-visit for wine lovers, with an extensive wine list and a menu featuring modern European cuisine. Astons Specialities @ One Utama (New Wing) is a popular choice for steak lovers, offering a wide range of premium cuts cooked to perfection. For authentic Indian flavors, head to Kanna Curry House Restaurant | SS17, where aromatic spices and traditional recipes come together to create delectable dishes. Rocku Yakiniku 1 Utama is a haven for meat lovers, with its all-you-can-eat buffet featuring a selection of premium beef, pork, and chicken. Fei Fan Hotpot @ 1Utama offers a unique dining experience with its conveyor belt hotpot concept, allowing guests to pick and choose their favorite ingredients as they pass by. Lastly, indulge in the rich flavors of Malaysian cuisine at Ilham Nasi Kukus @ Mutiara Damansara, where fragrant steamed rice is served with a variety of delectable side dishes. With such a diverse range of dining options just moments away, Sofitel Kuala Lumpur Damansara is the perfect base for a gastronomic adventure.
Shop Till You Drop at Kuala Lumpur's Premier Shopping Landmarks
Sofitel Kuala Lumpur Damansara is surrounded by an array of world-class shopping landmarks, ensuring that guests can indulge in a retail therapy like no other. Just a short distance away from the hotel, you'll find the Shinju Perals, a haven for jewelry enthusiasts offering exquisite pearls and gemstones. Art lovers can visit the Shalini Ganendra Fine Art gallery, which showcases contemporary works by local and international artists. For a dose of entertainment, head to Cathay Cineleisure, where you can catch the latest movies in a state-of-the-art cinema. If you're in need of some home furnishings, the nearby IKEA Mall is a must-visit, known for its stylish and affordable furniture. Tropicana City Mall and GLO Damansara Mall are also within reach, offering a wide range of retail outlets and dining options. Ikano Power Center is another popular shopping destination, featuring a mix of local and international brands. Plaza Batai is a charming neighborhood mall that houses a variety of specialty stores and cafes. KitaKita, a unique concept store, showcases locally-made products and handicrafts, perfect for souvenirs. Finally, 1 Utama Shopping Centre, one of the largest malls in Malaysia, is just a short drive away, offering an unparalleled shopping experience with its extensive selection of fashion, electronics, and dining establishments. With such a diverse range of shopping landmarks in the vicinity, guests at Sofitel Kuala Lumpur Damansara will be spoilt for choice.
Luxury at an Unbeatable Price: Sofitel Kuala Lumpur Damansara
Indulge in the opulence of Sofitel Kuala Lumpur Damansara without breaking the bank. With an average room price of just $122, this luxurious hotel offers an exceptional value for money. Compared to the average price of a hotel room in Kuala Lumpur, which stands at $58, Sofitel Kuala Lumpur Damansara provides a truly remarkable experience at an affordable price.
Step into the world of elegance and sophistication as you enter Sofitel Kuala Lumpur Damansara. Each room is meticulously designed with a harmonious blend of contemporary style and French flair, creating a sanctuary of comfort and relaxation. From the plush bedding to the state-of-the-art amenities, every detail has been carefully curated to ensure a memorable stay.
Indulge in the hotel's world-class facilities, including a stunning rooftop infinity pool, a fully-equipped fitness center, and a luxurious spa. With a plethora of dining options, ranging from fine dining to casual eateries, guests can savor a diverse array of culinary delights. Whether you are traveling for business or leisure, Sofitel Kuala Lumpur Damansara offers an unparalleled experience at an unbeatable price.
An Unforgettable Stay at Sofitel Kuala Lumpur Damansara
Sofitel Kuala Lumpur Damansara is truly a gem in the heart of Kuala Lumpur. The rooms are absolutely delightful, offering a luxurious and comfortable experience that will leave you wanting to stay longer. The hotel staff are incredibly friendly and go above and beyond to ensure that your stay is nothing short of perfect. The service provided is truly exemplary, making you feel like a valued guest from the moment you step foot in the hotel. The location is also fantastic, allowing easy access to the city's attractions and amenities. The hotel's cleanliness is impeccable, ensuring a hygienic and pleasant environment throughout your stay. The breakfast and dinner options are not only delicious, but also served with utmost cleanliness and care. The swimming pool is a hit with both adults and children, providing a clean and enjoyable space to relax and unwind. If you're looking for a memorable stay in Kuala Lumpur, Sofitel Kuala Lumpur Damansara is the place to be. You won't be disappointed!
Unforgettable Luxury and Exceptional Service at Sofitel Kuala Lumpur Damansara
Discover a world of elegance and sophistication at Sofitel Kuala Lumpur Damansara, where every aspect of your stay is designed to exceed your expectations. With an overall rating of 8.9, this luxurious hotel has consistently impressed guests with its impeccable service and attention to detail. From the moment you step into the grand lobby, you'll be greeted by friendly and professional staff who are dedicated to ensuring your comfort and satisfaction throughout your stay.
One of the standout features of Sofitel Kuala Lumpur Damansara is its exceptional value. With a rating of 9.0 for value, guests are consistently impressed by the high-quality experience they receive for the price they pay. From the luxurious and well-appointed rooms to the world-class facilities, every aspect of your stay is designed to provide you with the utmost value for your money.
Cleanliness is of the utmost importance at Sofitel Kuala Lumpur Damansara, and it shows in the hotel's impressive rating of 9.3 for cleanliness. Guests rave about the spotless and well-maintained rooms and public areas, ensuring a comfortable and hygienic stay. Whether you're enjoying a relaxing soak in the pristine swimming pool or indulging in a delectable meal at one of the hotel's exquisite restaurants, you can rest assured that cleanliness is a top priority at Sofitel Kuala Lumpur Damansara.
Best Stay! ”
I loved everything about SOFITEL. Fast check-in even though it was quite packed during CNY holidays. The room is so amazing! From the interior design, to such a cool bathroom with a huge bathtub in it. Not to forget the cleanliness is on a top notch. Bathroom and the entire room was super clean. We got excited with the coffee maker machine that was placed in the room and definitely worth trying to make your own coffee. The view is nothing so great, as my room had only the pool view. Staffs are all nice and provided wonderful service throughout my entire staycation. Breakfast was so good too, with varieties of food to try. Definitely worth every money and I would recommend this hotel to others, for those who would like to have a good time with family, friends or even couples. I will definitely come back to stay here.
Dear Ashwin, We very much appreciate your comments regarding your recent stay at Sofitel Kuala Lumpur Damansara. We are truly delighted to hear that you had a comfortable stay throughout and were happy with our staff’s service quality. Thank you for also highlighting on our uniqueness as well as the excellent hotel ambience, amenities and the wide variety of food during breakfast. Thank you once again for the sharing your experience and we hope your next stay will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager
Excellent service”
My sister and I stayed here from 13th Jan to 15th Jan. it was our first visit here and we absolutely enjoyed our stay at the hotel. The staff, from the receptionist to the ones at the restaurant and also the room service staff as well as the staff at the Spa were friendly and helpful. The room we stayed in was spacious and comfortable, especially the large bathroom. We definitely enjoyed the private bath spa and we’ll have it again if we stay here next time. The breakfast was amazing as there was a variety of food available. My sister loved the muesli and yogurt the most. We highly recommend this hotel, regardless how long you wish to stay here as everything is great. 👍
Dear Putri, We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara. We are glad to hear that you liked the food and beverage served from our restaurant and also our staff friendliness as well as our comfortable room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. So important you felt comfortable and we cared for on your stay, we are pleased to hear you thoroughly enjoyed the experience and thank you taking the time to share your comments with us. We thank you for choosing to stay with us once again and we look forward to welcoming you back in the near future for another enjoyable visit. Sincerely, George Koumendakos General Manager
Exceptionally Managed Sofitel Damansara”
Attn: Mr. George - General Manager of the Sofitel Damansara: I have been to the Sofitel in Singapore, and the Sofitel in Hanoi recently, and this Sofitel in Damansara, has been the best quality both in terms of service and comfort. I would rate the customer service as outstanding here! I'm a Global Manager of a internationally based Fintech company, so you can imagine, I have had my share of traveling and hotel stays. On this trip, I have been to 6 countries in the past 8 days. This is my first time in Malaysia,. I had booked a temporarily long term stay art another location, sight unseen, and while waiting for that to come through, of course I came to the Sofitel. Given how friendly and how accommodating the staff and amenities are here, I am seriously thinking about arranging a long term stay at the Sofitel to accommodate both my business needs and the personal needs for me and my husband while in Malaysia. Your team is extremely service oriented and kind. They were quick to help and accommodated an early check in with our 7 large pieces of luggage and they were very helpful with delivering this luggage to our room. The concierge helped me locate a US to Malaysia power adapter in the DC mall and also provided transportation options locally and to the airport. The breakfast buffet was extensive and included many different cuisines, fresh fruit, and juices. The room was spacious and comfortable and quiet and peaceful even though we were near major roadways. The drive to KLCC is less than 15 minutes away, so you are close to everything that is needed. At the Sofitel that you are clearly managing so excellently, I will be very comfortable recommending this location to everyone I speak to, as a stay at the Sofitel in Malaysia Damansara is a must do. I would love to be able to send this recommendation to the headquarters of the Sofitel, as this is an incredibly managed location.
Dear Erikka, Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share with us, your kind thoughts. It's a thrill to learn that you have had such an amazing time with us and you've enjoyed the property's amazing location and of course warm and welcoming service-I'll be sure to mention your kind comments too. Furthermore, I am also happy to hear that the services was up to your standard and met your expectations. We'd love to have the opportunity to welcome you once again and would be glad to assist with any future reservations. Sincerely, George Koumendakos General Manager
Spacious Modern Clean Room”
The room is very spacious and with modern decorations (up to date). Love the bed and staff service. However, the sofa seems not to be very clean as my child slept on it and ended up with lots of itches on the body (red marks) which looks like bed bugs (im not sure). So we lay our own blanket over the sofa and use the bed bench for our child to sleep instead. The toilet is spacious and clean. There are some issues with the water flow though: 1) You can shower and use bathtub with water flowing at the same time. When you use the shower, the bathtub water flow is very slow and vice versa. It will be good if its 2 separate water pipes instead of shared or increase the water flow as the shower head (even when bathtub is not in use) is trickling rather than have a normal water jet. 2) The bathtub tap water tends to be very hot even at minimal heat.
Dear Eric, Thank you for taking the time to share your detailed comment regarding your recent stay with us. We are pleased to hear that you enjoyed the spacious and modern room, comfortable bed, and our staff’s service. However, we are very sorry to hear about the issues you encountered with the sofa and the water flow in the bathroom. Your concerns about the cleanliness of the sofa and the possibility of bed bugs are taken very seriously. We assure you that we are investigating this matter thoroughly and will take immediate action to ensure that our high standards of cleanliness are maintained. Appreciate your comments about the water flow in the shower and bathtub. We understand how these issues can affect your comfort, and we will have our maintenance team address them promptly to ensure a more pleasant experience. Thank you for bringing these matters to our attention. Your comment is invaluable in helping us improve our services. Regards, N. Mageswary - Guest Experience
Questionable service, but excellent room & facilities”
Had a great start to my short stay on Sun 3 Jan. Check-in process was quick & smooth (except for one female staff nearby who was unmasked when speaking to me, which made me uncomfortable), facilities were in great condition and the room was well-lit & well-designed. No issues there at all and things were neat and clean. When we got back to the hotel one night, it was late and so I requested for 6 bottles of water as I'd received 4 additional bottles of water the night before. I was told by a staff member that 2 at a time was the max that could be provided, which was very odd and clashing with what I had experienced the previous night. I communicated this to the staff, whose only response was 'Oh, ok then.' We would have been fine with only 2 at a time if this was communicated at any point. This is also a really odd policy because we may not want to repeatedly call housekeeping each time we finish a 500ml bottle. In addition, I am thirty this year and have travelled to different countries and also stayed in Sofitel BKK; this is the first time I've heard of such an inane policy limiting a guest to only 2 bottles. If you do insist to enforce this in future, best you include the info on your Agoda page so people have a heads up to not book rooms for this particular branch if they wish to request for additional water bottles. That was a minor blip during my stay, but the most unacceptable to me was during my checkout today Wed 6 Jan AM when I was attended by a staff who only had his mask half-on, below his nose. I requested he pull it back up; my friend and I were appropriately masked. He was reluctant, citing "my glasses would get misty" i.e. his glasses would fog up upon pulling it up. My friend with me, the other guest, was also bespectacled, and yet she had her mask on properly. I insisted, and he did so... only to not pull it up again when it fell down past his nose. I had politely interrupted his previous question of 'when will you be coming back to stay with us?
Dear Wan, We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to learn that your stay at our hotel did not meet your expectations and on behalf of my team I would like to sincerely apologize for the lapse in service standards which you have experienced. I will share your comments with our team. We will definitely look into the points that you mentioned. Please rest assured that we are taking the appropriate measures to address the problem and prevent the same from happening again in the future. Sincerely, George Koumendakos General Manager