Travelling to Malaysia? Read all updated requirements before you book.
Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel

Removed from saved list

7.9

Very good

468 reviews

468 reviews

See map

8.4

Excellent

Location rating score

Excellent location - 220 meters from city center
Excellent for walking
Walkable places
Talking Garden

400 m

Genting SkyWorlds Theme Park

460 m

Hilltop Grocer

510 m

Starworld Casino

530 m

Arena of Stars

530 m

Popular landmarks
Sky Avenue

630 m

First World Plaza

750 m

Chin Swee Caves Temple

760 m

Snow World

770 m

Ripley's Believe It Or Not!

800 m

Closest landmarks
Maxims Hotel

320 m

Clinic Genting

400 m

Resort Hotel

460 m

Genting Hotel

500 m

Sky Avenue

630 m

Resorts World Genting – Highlands Hotel

Genting Highlands Resort, Genting Highlands, Genting Highlands, Genting Highlands, Malaysia, 69000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Genting Highlands part of Genting Highlands, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Genting SkyWorlds Theme Park. Rated with 5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Show more

Highlights

820 meters to public transportation

Front desk [24-hour]

Airport transfer

460 meters to Genting SkyWorlds Theme Park

Free Wi-Fi in all rooms!

Announcements by hotel (3)
As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Game room

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Genting Highlands every 7 minutes on Agoda.com
Value for money7.5
Location rating8.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport41.9 km

Rooms available at Resorts World Genting – Highlands Hotel

Executive Suite
...
  • Room size: 61 m²/657 ft²
  • Bathtub
  • 1 double bed or 2 single be...
Enter dates to see prices
Premier Room
...
  • Room size: 30 m²/323 ft²
  • Mountain view
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe Room
...
  • Room size: 29 m²/312 ft²
  • Shower
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Double or Twin Room
...
  • Room size: 30 m²/323 ft²
  • Shower
Enter dates to see prices
Other
...
  • Room size: 61 m²/657 ft²
Enter dates to see prices
Single room - Premier
...
    Enter dates to see prices
    Duplex Suite
    ...
      Enter dates to see prices
      EXECUTIVE SUITE KING BED 2 BEDS
      ...
        Enter dates to see prices
        Maxims Suite
        ...
          Enter dates to see prices
          0B
          ...
            Enter dates to see prices

            Frequently asked questions

            Does Resorts World Genting – Highlands Hotel have a hot tub?

            Resorts World Genting – Maxims Hotel does not have a hot tub.

            What time is check-in and check-out at Resorts World Genting – Highlands Hotel?

            Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Resorts World Genting – Highlands Hotel?

            Resorts World Genting – Highlands Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 509 MYR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Resorts World Genting – Highlands Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. Parking is available for an additional charge. Parking options include a full-service valet for total ease.

            What is the smoking policy at Resorts World Genting – Highlands Hotel?

            Resorts World Genting – Highlands Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

            What is the closest train, metro, or bus station to Resorts World Genting – Highlands Hotel?

            The closest train, metro, or bus station to Resorts World Genting – Highlands Hotel is Genting Highlands Bus Terminal, 820 m away.

            What restaurants are nearby Resorts World Genting – Highlands Hotel?

            Restaurants including Starbucks Coffee, Imperial Rama and Bubbles & Bites are popular in Resorts World Genting – Highlands Hotel’s neighborhood which is known as Genting Highlands.

            What popular shopping places are close to Resorts World Genting – Highlands Hotel?

            Shopping options in Resorts World Genting – Highlands Hotel’s Genting Highlands neighborhood include First World Plaza and Sky Avenue.

            What are popular attractions near Resorts World Genting – Highlands Hotel?

            Resorts World Genting – Highlands Hotel’s location in the Genting Highlands neighborhood makes it close to famous attractions including Genting SkyWorlds Theme Park, Chin Swee Caves Temple and Snow World.

            What popular natural sightseeing spots are close to Resorts World Genting – Highlands Hotel?

            Resorts World Genting – Highlands Hotel’s nearby natural sights include Gunung Hulu Kali, Bukit Keruk and Bukit Tunggul located in the same Genting Highlands area.

            Show more questions
            See map

            Explore the neighborhood

            What people love about Resorts World Genting – Highlands Hotel

            • 9.6

              Exceptional
              Staff 

              "Great location, awesome staffs n i’m pleasantly surprised we have a nice hotel in Genting!"

              Nur

              |

              October 24, 2021

            • 8.8

              Excellent

              "the stay was great and was convenient to access to Skyavenue."

              Tan

              |

              February 29, 2020

            • 10

              Exceptional

              "Really recomended."

              hazirah

              |

              February 16, 2020

            Property ranking|Compared to 697 Genting Highlands properties
            See all rankings
            Room comfort score
            6.4/10
            Room size
            40 sqm.
            Couples review score
            8.2/10
            Location score
            8.4/10
            Better than
            99
            %
            of Genting Highlands properties
            Bigger than
            94
            %
            of Genting Highlands properties
            Better than
            91
            %
            of Genting Highlands properties
            Better than
            87
            %
            of Genting Highlands properties
            Overall rating:

            7.9

            Very good
            468 reviews
            Cleanliness
            8.2
            Facilities
            7.8
            Location
            8.4
            Read all reviews >
            What travelers say they love:
            Nice hotel, price abit steep, convenient to shopping
            Eileen from Singapore
            Family with young children
            More about Resorts World Genting – Highlands Hotel

            More about Resorts World Genting – Highlands Hotel

            Resorts World Genting – Highlands Hotel

            Resorts World Genting – Highlands Hotel is a distinct addition to Genting Highlands and a smart choice for travelers. This resort is in the vicinity of popular city attractions, conveniently located for travelers to explore. If you like the most thrilling rides and famous theme parks, then you'll get everything you want at Resorts World Genting – Highlands Hotel -- only 450 m from the popular Genting SkyWorlds Theme Park.
            All offerings provided by Resorts World Genting – Highlands Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the resort keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Genting Highlands is made even more convenient with the shuttle services available at the resort.
            For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Resorts World Genting – Highlands Hotel.
            All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the resort. For guests who would like to smoke, the designated smoking areas are available.
            A range of amenities is offered in guestrooms at Resorts World Genting – Highlands Hotel. For a bit of entertainment, guests will find television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the resort you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


            Dining and things to do

            Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the resort assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar, nightclub and casino.
            A day in will be as fun as a day out with ranges of recreational activities offered at Resorts World Genting – Highlands Hotel. Burn off you vacation calories with a quick visit to the resort's fitness facility. Family time on relaxed evenings is easy with the resort's games room. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


            Around the property

            An array of attractions are a must-see while visiting Genting Highlands. Find that special item or souvenir that will commemorate your trip to Genting Highlands at First World Plaza located 740 m away. Don't forget to stop by the most iconic landmark in the area, the famous Genting Strawberry Leisure Farm just 3.4 km away.


            Reasons to stay here

            Compared to the city's accommodation options, this resort scored higher than 99% of them for food and dining.
            Guests who stayed at this resort have scored it higher than 86% of accommodations in the city.
            According to guests who stayed here, this resort's room comfort is rated higher than 99% of other accommodations in Genting Highlands.

            Show more
            Amenities and facilities
            Very good
            Facilities

            7.8

            Most talked about facilities

            Housekeeping

            14 mentions

            Check in/Check Out

            2 mentions

            View

            2 mentions

            Breakfast

            1 mention

            Languages spoken

            • English
            • Chinese [Mandarin]
            • Malay

            Internet access

            • Free Wi-Fi in all rooms!

            Things to do, ways to relax

            • Casino
            • Fitness center
            • Game room
            • Nightclub

            Cleanliness and safety

            • Daily disinfection in all rooms
            • Daily disinfection in common areas
            • Face coverings on staff
            • Hand sanitizer
            • Hot water linen and laundry washing
            • Hygiene certification
            • Individually-wrapped food options
            • Physical distancing of at least 1 meter
            • Protective screens in common areas
            • Rooms sanitized between stays
            • Temperature check for guests and staff

            Dining, drinking, and snacking

            • Bar
            • Coffee shop
            • Restaurants
            • Room service [24-hour]

            Services and conveniences

            • Cash withdrawal
            • Concierge
            • Contactless check-in/out
            • Convenience store
            • Daily housekeeping
            • Doorman
            • Dry cleaning
            • Elevator
            • Laundry service
            • Luggage storage
            • Safety deposit boxes
            • Shops
            • Smoke-free property
            • Smoking area

            Access

            • Check-in/out [express]
            • Front desk [24-hour]
            • Pets allowed

            Getting around

            • Airport transfer
            • Car park [charges apply]
            • Shuttle service
            • Valet parking
            Location
            Genting Highlands Resort, Genting Highlands, Genting Highlands, Genting Highlands, Malaysia, 69000
            Excellent
            Location

            8.4

            Airports

            • Sultan Abdul Aziz Shah Airport (SZB)
              41.9 km
            • Kuala Lumpur International Airport (KUL)
              75.9 km

            Public transportation

            • Genting Highlands Bus Terminal
              830 m
            • Genting Skyway
              3.1 km

            Hospital or clinic

            • Clinic Genting
              400 m

            Shopping

            • First World Plaza
              750 m

            Convenience store

            • On-site

            Cash withdrawal

            • ATM on-site
            What's nearby

            Popular landmarks

            • Genting SkyWorlds Theme Park
              460 m
            • Sky Avenue
              630 m
            • First World Plaza
              750 m
            • Chin Swee Caves Temple
              760 m
            • Snow World
              770 m
            • Ripley's Believe It Or Not!
              800 m
            • Masjid Yayasan Mohamed Noah
              2.2 km
            • Genting Strawberry Leisure Farm
              3.5 km
            • Skyway
              3.8 km
            • Gunung Bunga Buah
              7.5 km

            Nearby landmarks

            • Maxims Hotel
              320 m
            • Clinic Genting
              400 m
            • Talking Garden
              400 m
            • Genting SkyWorlds Theme Park
              460 m
            • Resort Hotel
              460 m
            • Genting Hotel
              500 m
            • Hilltop Grocer
              510 m
            • Starworld Casino
              530 m
            • Arena of Stars
              530 m
            • The Arena of Stars
              560 m
            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Property policies
            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Infant 0-1 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib may be requested directly from the property.
            Children 2-11 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 12 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • The property does not accept third party's credit and debit card.
            • The credit card used for payment at the time of booking needs to be shown upon check-in.
            • The property offers breakfast for 2 persons for bookings of Maxims Suite room type. The venue is at E18hteen for non-halal and Coffee Terrace for halal. Kindly contact the property directly for more details.
            • Parking is available at an additional charge. The parking rates will be calculated as per the below information:
              -During weekdays, MYR 2 per hour (maximum MYR 12 per day)
              -During weekends and public holidays, MYR 3 per hour (maximum MYR 18 per day)
            • A security deposit of MYR 200 per room is required upon check-in for charges or damages during the stay and will be refunded upon departure.
            • All room view requests are subject to availability upon check-in.
            • Spa Packages:
              One hour of massage at M Spa (Choice of Balinese, Aromatherapy, Lomi Lomi and Shiatsu).
              Spa entitlement will be scheduled on first day of arrival date and reservation to be arranged by front counter upon check-in.
            • Guests may travel between the airport and the property by bus effective from March 1, 2020. Ticket purchase can be made at any ticket counter located at Kuala Lumpur International Airport (KLIA), Kuala Lumpur International Airport 2 (KLIA 2) and Awana Sky Central. Please contact the property directly for more information.

              Below is the bus schedule between the airport and the property:
              KLIA to Awana Sky Central - 11.35 AM, 01:30 PM, 04:30 PM and 06:30 PM
              KLIA 2 to Awana Sky Central - 12:00 PM, 01:45 PM, 04:45 PM and 06:45 PM
              Awana Sky Central to KLIA / KLIA 2 - 09:30 AM, 11:00 AM, 02:00 PM and 04:00 PM

            • When booking more than 5 rooms, different policies and additional supplements may apply.
            Some helpful facts

            Check-in/Check-out

            • Check-in from15:00
            • Check-out until12:00

            Getting around

            • Airport transfer fee509 MYR

            The property

            • Number of rooms 845
            Property announcements

            Guests arriving between 06:00 am and 03:00 pm will be subject to an additional charge of MYR 5.00

            Guests are entitled to 20% discount at selected food and beverage outlets in Genting Highland from now until December, 31 2019. Terms and conditions apply. Please refer to the booking confirmation attachment for redemption details and terms & conditions.

            As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

            In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.

            Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

            Reviews of Resorts World Genting – Highlands Hotel from real guests

            Provided by verified guests of Agoda
            7.9
            /
            10
            Cleanliness8.2
            Facilities7.8
            Location8.4
            Room comfort and quality6.4
            Service8.0
            Value for money7.5
            High score for Genting Highlands
            Rating
            9+ Exceptional (35)
            8-9 Excellent (31)
            7-8 Very Good (32)
            6-7 Good (19)
            <6 Below Expectation (33)
            Time of the year
            Mar - May (22)
            Jun - Aug (48)
            Sep - Nov (26)
            Dec - Feb (54)
            All guests (417)
            All room types
            All languages

            Show reviews that mention 

            Showing 150 verified guest comments
            12345
            10.0
            Exceptional
            Ting
            Solo traveler
            Premier Room
            Stayed 1 night in August 2019

            Great hotel”

            Nice room, clean, cozy and good view of Genting Hotel. Housekeeping maid are friendly and greet us whenever meet. Hotel require deposit by credit card or cash RM300 per stay (refundable). I arrive early than the actual check in time. Receptionist is friendly, check us in and will update us via whatsapp once the room is ready. Within 30minutes, we received message, the room is ready and collect key at Reception counter. Good quality of service provided..

            Reviewed August 14, 2019

            See room deals

            10.0
            Exceptional
            Anjani
            Couple
            Premier Room
            Stayed 2 nights in January 2019

            Amazing Location, within Proximity of All amenities, very Helpful staff”

            The Check-In was smooth (Thanks to Patrick from frontdesk, who was patient enough to give all information). The Room was Clean and Spacious, and ofcourse had an Amazing view. Lots of restaurants (Chinese, Japanese, Indian/Arabic, and others) were just one floor above the Main lobby of the Hotel. Casino can also be accessed directly from the Hotel Lobby. In my opinion, of all the Hotels at the Highland, the Maxims was best placed (in terms of location) and also value for money. Would only stay at this property whenever I go to Genting. P:S The Hotel was Kind enough to arrange a floral decoration in the room for my wife’s Birthday. Special Thanks to the Team for their amazing gesture.

            Reviewed January 26, 2019

            See room deals

            10.0
            Exceptional
            yee from Singapore
            Couple
            Premier Room
            Stayed 2 nights in May 2019

            great location”

            the hotel room are of decent size (sufficient for both of us). very clean. staff are helpful too.

            Reviewed July 06, 2019

            See room deals

            10.0
            Exceptional
            Kian from Singapore
            Family with teens
            Premier Room
            Stayed 2 nights in March 2019

            Exceptional”

            Great Hotel and amazing indoor theme park. Children had a good time with the rides and THE VOID. Good shopping and restaurant. Staff are friendly and helpful.

            Reviewed March 21, 2019

            See room deals

            10.0
            Exceptional
            TJONG from Indonesia
            Family with young children
            Executive Suite
            Stayed 1 night in July 2019

            Luxury and Privacy”

            Super love their room,, very big room,, nice staff,, nice waiting room and so privacy,,, very comfy bedroom and nice view from our room,, i”ll be back,, this is my second time stayed here

            Reviewed July 07, 2019

            See room deals

            9.6
            Exceptional
            Taton from Malaysia
            Couple
            Premier Room
            Stayed 1 night in October 2019

            Great short stay!”

            I was late check-in due to flight delay. The location is a bit far maybe because it located at it old Building but the stay was good. Loved the cleanliness, bed and the facilities. Coffee machine in-house just so perfect to start our day! Recommended. Thank you!

            Reviewed October 04, 2019

            See room deals

            10.0
            Exceptional
            Alvin from Singapore
            Family with young children
            Premier Room
            Stayed 2 nights in June 2019

            Cannot beat the location”

            Everything went perfectly with this hotel. No complaints at all.

            Reviewed October 20, 2019

            See room deals

            9.2
            Exceptional
            wan from Malaysia
            Couple
            Premier Room
            Stayed 1 night in June 2019

            Great experience ”

            good facility spacious, clean, cozy room bed is good, pillow is too soft. spacious and clean bathroom room come with air-purifier, it works really good as I can sense and smell the freshness inside the room. HK staffs are so friendly as they always give us a big and Wath greeting. couciege staff name NAIM is a thumb up staff. he welcome us with his great smiling face. he even remember our name even we met later in the day or even when we check out. really good!

            Reviewed June 27, 2019

            See room deals

            10.0
            Exceptional
            Chang
            Family with young children
            Premier Room
            Stayed 1 night in March 2019

            Good place for stay compare with others ”

            Have a great night at this hotel.

            Reviewed March 07, 2019

            See room deals

            10.0
            Exceptional
            MUI from Singapore
            Group
            Premier Room
            Stayed 1 night in April 2019

            Rooms are cleaned”

            Nice hotel for group outing

            Reviewed June 22, 2019

            See room deals

            8.8
            Excellent
            Judy from Australia
            Couple
            Premier Room
            Stayed 2 nights in July 2019

            We should have stayed another day or two”

            We only stayed two nights at Genting but could have stayed 2 more. So much to do and see between the hotels/shopping areas alone. We did get confused/lost a few times and would recommend each hotel gives a small map to assist. One night we got stuck at the back of one of the hotels trying to find our way back and it was drizzling rain and uphill and dangerous.....this was after a staff member had pointed us in that direction!! So many shops. So many food outlets. So much happening. You must visit the Temple by getting off the cable car...do this when not raining as you simply can't walk around and see it all otherwise. I can recommend San Francisco Coffee and a Butterscotch Muffin..OMG, YUM. The checkin to Maxims was pleasant and the lady who showed us to the escalators was wonderful. The room was adequate but I do wish the windows were cleaner and the chair/stool in the room is in need of a very good clean. Beds were comfy, great shower. Bathroom needs some bleach in places!!

            Reviewed August 02, 2019

            See room deals

            8.8
            Excellent
            INGE from Indonesia
            Family with teens
            Premier Room
            Stayed 1 night in July 2019

            Hotel with AC in Genting”

            I'm choosing Maxim because of the review regarding the non smoking floor. However as other guests review, the cigarette smoking sometimes could be smelled in the lobby and the hallway from elevator to our room - luckily it didn't go through inside my room. It will be better if Maxim put extra fines for those who are smoking in the non smoking floors. My room has a good view of the old cable car down to GPO area. The bath room was spacious plus very clean and the amenities were aigner. The bed room carpet is not very clean though. On the overall it is acceptable for allergic person like myself. Maxim is connected to the other location such as first world plaza through indoor shopping centre located behind the receptions. If your room didn't include breakfast, there are lots of cafe in those shoping centre which could caters your needs : Marry brown in first world plaza opens 24hrs and there are also starbucks too.

            Reviewed July 14, 2019

            See room deals

            9.6
            Exceptional
            Wai from Singapore
            Family with teens
            Premier Room
            Stayed 2 nights in December 2019

            Bed is very comfortable ”

            Should provide complimentary parking regardless of Resort World card we are holding

            Reviewed December 28, 2019

            See room deals

            10.0
            Exceptional
            farrah from Malaysia
            Couple
            Premier Room
            Stayed 2 nights in January 2019

            Very nice room”

            I love this hotel very much

            Reviewed January 16, 2019

            See room deals

            10.0
            Exceptional
            Naveendran from Malaysia
            Couple
            Premier Room
            Stayed 1 night in August 2019

            The best hotel ever”

            Awesome stay

            Reviewed August 31, 2019

            See room deals

            10.0
            Exceptional
            hazirah from Malaysia
            Couple
            Premier Room
            Stayed 1 night in February 2020

            All good ”

            Really recomended. Will come again

            Reviewed February 16, 2020

            See room deals

            Dear Hazirah, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWG Social Care Team

            Responded February 21, 2020
            Resorts World Genting – Highlands Hotel
            9.6
            Exceptional
            Nur from Malaysia
            Couple
            Premier Room
            Stayed 1 night in October 2021

            Value for money”

            Great location, awesome staffs n i’m pleasantly surprised we have a nice hotel in Genting!

            Reviewed October 24, 2021

            See room deals

            Dear Nur, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

            Responded October 30, 2021
            Resorts World Genting – Highlands Hotel
            8.8
            Excellent
            John from Singapore
            Family with young children
            Premier Room
            Stayed 3 nights in October 2019

            Good hotel with nice pool”

            The room is comfortable and cleaned promptly and properly each day. Enjoyed the heated pool on the top floor. Will return to stay! What we didn't like was the check in experience whereby we had to wait about 2.5hrs after the official check in time of 3pm to get our rooms. Not an ideal situation with young kids, older folks after a long road trip to the hotel. Hope that this is not a common experience faced by other guests.

            Reviewed October 15, 2019

            See room deals

            9.2
            Exceptional
            Anastasia
            Group
            Premier Room
            Stayed 1 night in April 2019

            Nice hotel”

            Good location, clean hotel, staff is friendly and helpful, we enjoyed our stay.

            Reviewed April 09, 2019

            See room deals

            8.4
            Excellent
            LOO from Singapore
            Family with teens
            Premier Room
            Stayed 1 night in June 2019

            Issue during Check in ”

            The room was great. Location excellent. We got it good price. However, the 1 thing i didnt like was the male staff at the check-in counter couldn't get us a Non Smoking bed with King size bed for me on 19 June 2019. He told me to wait 2 hours for the next available room and it was already 3pm at the time. His lady colleague next to him overheard and she graciously came over to take over from him, as she found a non smoking room for me in the system. She asked him how come he couldn't find it. He didn't say a single word but just kept quiet. He did not even apologise or ask questions. I suspect he is incompetent or nor adequately trained. I didn't get his name, but he looks like a young Indonesian man. I hope you can look into this matter and see what can be done to help him improve his service standards. I waited very long at the queue to check in and want very badly to settle into out room with my 2 kids. Thanks to the lady staff we got our room quick.

            Reviewed June 21, 2019

            See room deals

            12345
            This is a popular property. Don't miss out!

            Back to search results

            Back to room choices

            |

            Dismiss