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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Experience luxury and convenience at Resorts World Genting - Crockfords. Nestled in the breathtaking Genting Highlands, this hotel offers stunning mountain views and a vibrant casino culture. The property boasts exclusive facilities including a bar, indoor pool, and a restaurant serving exquisite cuisine. Unwind in air-conditioned rooms with in-room safe, complimentary Wi-Fi, and invigorating showers. With First World Plaza, Sky Avenue, and Genting SkyWorlds Theme Park just steps away, there's never a dull moment. Perfect for two travelers seeking privacy, indulge in prompt service and enjoy the ultimate comfort and convenience during your stay at Crockfords. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Sparkling clean
250 meters to public transportation
Front desk [24-hour]
Excellent room comfort & quality
Airport transfer
Front desk [24-hour]
Airport transfer
Valet parking
Free Wi-Fi in all rooms!
Swimming pool [indoor]
Sauna
Luggage storage
Spa
3 travelers have booked today.
Based on 2,932 verified reviews
9.6
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8.9
Location rating score
There are 68 places in walking distance!
Value for money | 8.9 |
Location rating | 9.5 |
Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
Distance to airport | 42.5 km |
Does Resorts World Genting - Crockfords offer laundry services?
Yes! Resorts World Genting - Crockfords offers laundry service at your disposal for whenever you need your favorite outfits clean and fresh all throughout your holiday. Please contact the property for more information.
Does Resorts World Genting - Crockfords offer dry cleaning services?
Yes! Resorts World Genting - Crockfords offers dry cleaning service that is accessible all throughout your stay, making sure you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.
What public parks are close by Resorts World Genting - Crockfords?
While lodging at Resorts World Genting - Crockfords, take joy in your morning or evening stroll at close by park such as Talking Garden.
What are the property's policies for children's bedding at Resorts World Genting - Crockfords?
Resorts World Genting - Crockfords's policy regarding children's bedding considers guests age 13 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
How long do guests generally stay at Resorts World Genting - Crockfords?
Verified past guests that have stayed at Resorts World Genting - Crockfords had an average nightly stay of 2 nights at this property.
In which languages can Resorts World Genting - Crockfords's employees communicate?
Resorts World Genting - Crockfords can converse in 2 languages and supports well-known languages such as English and Mandarin Chinese for guest visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.
What do guests like most about Resorts World Genting - Crockfords?
Verified guests that stayed at Resorts World Genting - Crockfords have given this property a rating of 9.582 for its remarkable cleanliness as the major highlight for their stay.
What is the verified guest review consensus about Resorts World Genting - Crockfords's view?
71.0% of our verified guest assessments have given an optimistic review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Resorts World Genting - Crockfords down in the review section.
What is the average rating that verified Solo travelers' have given to Resorts World Genting - Crockfords?
Verified solo travelers that have stayed at this property have given Resorts World Genting - Crockfords an average rating of 9.2. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
What is the closest airport to Resorts World Genting - Crockfords?
The closest airport to Resorts World Genting - Crockfords is Sultan Abdul Aziz Shah Airport, 43.0 km away.
Is breakfast offered at Resorts World Genting - Crockfords?
Start your mornings right, with the buffet breakfast options offered at Resorts World Genting - Crockfords.
Luxury and Elegance at Resorts World Genting - Crockfords
Indulge in a lavish retreat at Resorts World Genting - Crockfords, a prestigious 5-star hotel nestled in the heart of Genting Highlands, Malaysia. With its impeccable service, opulent decor, and unrivaled attention to detail, this exquisite hotel promises an unforgettable experience for discerning travelers.
As you step into the grand lobby of Resorts World Genting - Crockfords, you'll be greeted by a sense of luxury and sophistication. With its stunning architecture and elegant furnishings, the hotel exudes an air of timeless elegance. The 140 well-appointed rooms and suites are tastefully decorated, combining classic charm with modern amenities to create a haven of comfort and tranquility.
One of the standout features of this exceptional hotel is its child-friendly policy. Families traveling with children between the ages of 3 to 12 can rejoice, as Resorts World Genting - Crockfords allows them to stay free of charge. This thoughtful policy ensures that families can enjoy a memorable vacation without worrying about additional costs, making it an ideal choice for a family getaway.
Indulge in Relaxation and Rejuvenation at Resorts World Genting - Crockfords
Resorts World Genting - Crockfords offers a range of entertainment facilities that are designed to help guests unwind and rejuvenate. Step into a world of tranquility at the sauna and steam room, where you can let the heat melt away your stress and tension. The sauna provides a dry heat experience, while the steam room offers a soothing mist that helps to open up your pores and cleanse your body.
For those seeking the ultimate pampering experience, the spa at Resorts World Genting - Crockfords is the perfect destination. Indulge in a variety of treatments, from soothing massages to invigorating facials, all performed by skilled therapists in a serene and luxurious setting. Whether you are in need of deep relaxation or a revitalizing boost, the spa offers a range of options to cater to your individual needs. Immerse yourself in a world of tranquility and emerge feeling refreshed and rejuvenated.
Unwind and Stay Active at Resorts World Genting - Crockfords's Indoor Pool
Resorts World Genting - Crockfords offers a luxurious and invigorating stay with its state-of-the-art indoor pool. Perfect for both leisurely swims and intense workouts, this stunning facility provides a serene and refreshing atmosphere for guests to unwind and stay active.
The indoor pool at Resorts World Genting - Crockfords is designed to cater to the needs of all guests. Whether you are a beginner or a seasoned swimmer, you can enjoy a rejuvenating swim in the crystal-clear waters. Take a few laps to start your day off right or simply relax and soak in the tranquil ambiance.
Surrounded by lush greenery and offering breathtaking views of the surrounding mountains, the indoor pool provides a truly immersive experience. Guests can bask in the natural light that filters through the large windows, creating a serene and calming environment. Whether you want to swim a few laps, lounge by the poolside, or simply enjoy the scenic views, the indoor pool at Resorts World Genting - Crockfords is the perfect place to relax and rejuvenate.
Convenience Facilities at Resorts World Genting - Crockfords
At Resorts World Genting - Crockfords, guests can enjoy a range of convenient facilities that enhance their stay in Genting Highlands, Malaysia. The hotel offers a laundry service, ensuring that guests can keep their clothes fresh and clean throughout their visit. The friendly and professional concierge team is always on hand to assist with any requests or inquiries, providing personalized recommendations and making reservations for local attractions or restaurants.
One of the standout features of Resorts World Genting - Crockfords is the complimentary Wi-Fi available in all rooms. Whether guests need to catch up on work emails, stream their favorite shows, or stay connected with loved ones, they can do so effortlessly with the high-speed internet access provided. Additionally, the hotel offers dry cleaning services, making it convenient for guests to have their garments professionally cleaned and pressed.
For guests who need to store their luggage before check-in or after check-out, the hotel provides luggage storage facilities. This allows guests to explore the area without the burden of carrying their bags, giving them more freedom to enjoy their time in Genting Highlands. Furthermore, the hotel ensures that each room is meticulously cleaned and maintained with daily housekeeping services, providing a comfortable and hassle-free environment for guests throughout their stay. With these convenient facilities, Resorts World Genting - Crockfords aims to provide a seamless and enjoyable experience for all its guests.
Convenient Transport Facilities at Resorts World Genting - Crockfords
Resorts World Genting - Crockfords offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. For those arriving by air, the hotel provides airport transfer services, allowing you to start your vacation as soon as you land. The professional and friendly staff will be waiting to whisk you away to the hotel, ensuring a smooth and comfortable journey.
If you prefer to drive to the hotel, Resorts World Genting - Crockfords offers valet parking services. Simply hand over your keys to the dedicated valet team, and they will take care of parking your vehicle securely. For self-parking, the hotel also provides a spacious car park, ensuring that you have a convenient place to park your vehicle during your stay. It is worth noting that car park charges are applied, but the peace of mind knowing your vehicle is safe and easily accessible is well worth it.
Indulge in Culinary Delights at Resorts World Genting - Crockfords
At Resorts World Genting - Crockfords, guests can embark on a gastronomic journey like no other. With an array of dining options available, there is something to satisfy every palate.
Start your day off right with a scrumptious breakfast buffet at the hotel's restaurant. Indulge in a wide selection of delectable dishes, from freshly baked pastries to made-to-order omelettes. The breakfast buffet offers a variety of international and local cuisines, ensuring that guests can fuel up for a day of exploration and adventure.
In addition to the breakfast buffet, Resorts World Genting - Crockfords also offers daily housekeeping services to ensure that your dining experience is always impeccable. From cleaning and tidying up to replenishing amenities, the dedicated staff goes above and beyond to ensure that every detail is taken care of. Whether you're enjoying a leisurely meal or grabbing a quick bite, you can expect top-notch service and a dining experience that is second to none.
Luxurious and Spacious Rooms at Resorts World Genting - Crockfords
Indulge in opulence and comfort at Resorts World Genting - Crockfords, where you can choose from a range of exquisite room types. Experience true luxury in the Executive Suite, a sprawling 100-square-meter retreat featuring a lavish Super King Bed. For a more intimate setting, the Junior Suite offers 62 square meters of space, complete with a Super King Bed. And if you are looking for a cozy and comfortable stay, the Superior Room, spanning 50 square meters, offers a choice of either two Single Beds or one King Bed.
Booking your stay at Resorts World Genting - Crockfords through Agoda ensures you get the best prices available. With Agoda's competitive rates, you can enjoy the utmost luxury at a fraction of the cost. Additionally, Agoda provides a hassle-free booking experience, allowing you to easily secure your room without any complications. So why wait? Book your stay at Resorts World Genting - Crockfords today through Agoda and embark on a truly unforgettable experience.
Discover the Enchanting Genting Highlands
Nestled amidst the lush Titiwangsa Mountains, Genting Highlands is a captivating hill resort town in Malaysia. Known as the 'City of Entertainment', it offers a unique blend of natural beauty, thrilling attractions, and vibrant entertainment options. The crown jewel of this enchanting destination is Resorts World Genting - Crockfords, a luxurious hotel that promises an unforgettable stay.
Perched at an elevation of 1,800 meters above sea level, Genting Highlands offers a refreshing escape from the hustle and bustle of city life. The cool mountain air, picturesque landscapes, and panoramic views make it a haven for nature lovers and adventure enthusiasts. Take a leisurely stroll through the vibrant SkyAvenue, a shopping and dining complex that boasts a wide array of international brands and delectable cuisine. For those seeking an adrenaline rush, the theme parks and indoor and outdoor activities will not disappoint.
Resorts World Genting - Crockfords takes luxury to new heights. This opulent hotel offers unparalleled comfort and elegance, with spacious rooms and suites adorned with lavish furnishings and modern amenities. Indulge in a world-class dining experience at one of the hotel's exquisite restaurants, or unwind with a cocktail at the stylish bar. Whether you're here for business or leisure, Resorts World Genting - Crockfords provides a sanctuary of tranquility amidst the excitement of Genting Highlands.
Traveling to Resorts World Genting - Crockfords from Nearby Airports
When it comes to traveling to Resorts World Genting - Crockfords, located in the stunning Genting Highlands of Malaysia, there are a few convenient options available. The nearest airport to Genting Highlands is Kuala Lumpur International Airport (KLIA), which is approximately 100 kilometers away. From KLIA, visitors can choose between various transportation modes to reach their destination. One of the most popular options is to take a taxi or book a private car transfer, which offers a comfortable and hassle-free journey directly to Resorts World Genting - Crockfords. Alternatively, for those looking for a more budget-friendly option, there is a direct bus service available from KLIA to Genting Highlands, with drop-off points near the resort.
Another airport that can be considered is Sultan Abdul Aziz Shah Airport, also known as Subang Airport, located approximately 70 kilometers away from Genting Highlands. From Subang Airport, travelers can opt to take a taxi or private car transfer to Resorts World Genting - Crockfords, which takes around 1.5 to 2 hours depending on traffic conditions. Additionally, there are also bus services available from Subang Airport to Genting Highlands, providing a convenient and affordable transportation option.
No matter which airport you choose to arrive at, once you reach Resorts World Genting - Crockfords, you will be greeted with a luxurious and elegant accommodation experience. This five-star hotel offers impeccable service, spacious and well-appointed rooms, and breathtaking views of the surrounding mountains. Guests can indulge in world-class dining options, unwind at the spa, or try their luck at the casino. With its convenient location and top-notch facilities, Resorts World Genting - Crockfords is the perfect choice for a memorable stay in Genting Highlands.
Discover Excitement and Tranquility at Resorts World Genting - Crockfords
Nestled in the heart of Genting Highlands, Resorts World Genting - Crockfords offers a perfect blend of excitement and tranquility. Situated just a stone's throw away from some of the most iconic landmarks and attractions in the area, this luxurious hotel is an ideal choice for both leisure and business travelers.
One of the must-visit attractions near Resorts World Genting - Crockfords is the Genting SkyWorlds Theme Park. This thrilling theme park promises an unforgettable experience with its wide array of rides, shows, and entertainment options for visitors of all ages. From adrenaline-pumping roller coasters to captivating live performances, there is something for everyone at this world-class theme park.
For those seeking a spiritual retreat, the Chin Swee Caves Temple is a short drive away from the hotel. Perched on a hilltop, this magnificent temple offers breathtaking views of the surrounding mountains and lush greenery. Visitors can explore the intricately designed pagodas, statues, and gardens while immersing themselves in the serene ambiance.
Additionally, guests can indulge in a winter wonderland experience at Snow World, where they can enjoy ice-sliding, snowball fights, and building snowmen. Ripley's Believe It Or Not! Museum is another nearby attraction that showcases an extensive collection of oddities and curiosities from around the world.
For those feeling lucky, the Genting Highlands Casino is just a stone's throw away. This renowned casino offers a wide range of gaming options, including slot machines, table games, and poker rooms. Whether you're a seasoned gambler or just looking for some entertainment, this casino is sure to keep you entertained.
With its convenient location, Resorts World Genting - Crockfords also provides easy access to the Genting International Convention Centre (GICC) and the Arena of Stars. These venues host a variety of events, ranging from conferences and exhibitions to live concerts and performances.
In addition to the above attractions, guests can explore the Starworld Casino, Highlands Mushroom, and Casino De Genting, all of which are within close proximity to the hotel. Whether you're seeking excitement, tranquility, or a bit of both, Resorts World Genting - Crockfords is the perfect base to discover all that Genting Highlands has to offer.
Convenient Public Transport Stations near Resorts World Genting - Crockfords
Resorts World Genting - Crockfords boasts a prime location near several public transport stations, making it a breeze to explore Genting Highlands and beyond. Just a short distance away, you'll find the Genting Highlands Bus Terminal, which serves as a major transportation hub for the area. From here, you can easily catch buses to various destinations, including Kuala Lumpur and other cities in Malaysia. Whether you're looking to explore the vibrant city life or venture into the picturesque countryside, the Genting Highlands Bus Terminal offers a convenient and reliable mode of transportation.
Additionally, situated nearby is the Awana Bus Terminal. This terminal provides another convenient option for travelers looking to explore the surrounding areas. From here, you can catch buses to popular attractions such as the Awana Skyway, which offers breathtaking views of the surrounding mountains. Whether you're planning a day trip or an extended stay, the Awana Bus Terminal offers easy access to a range of exciting destinations.
With these public transport stations within close proximity, guests at Resorts World Genting - Crockfords can enjoy the freedom and convenience of exploring Genting Highlands and beyond. Whether you're looking to immerse yourself in the bustling city or embark on an adventure in the stunning natural landscapes, these transport options ensure that your journey is seamless and hassle-free.
A Culinary Haven: Dining Options at Resorts World Genting - Crockfords
Resorts World Genting - Crockfords is surrounded by an array of exquisite dining options that cater to every palate. Start your day with a freshly brewed cup of coffee at Starbucks Coffee or indulge in a hotpot feast at Beauty In The Pot. For a taste of local flavors, head over to Coffee Terrace and savor Malaysian delicacies. If you're craving Chinese cuisine, Babajia offers a wide selection of delectable dishes. Ramen lovers will be delighted by the authentic flavors at Munakata Ramen, while East Court Restaurant serves up a variety of Asian favorites. For a fine dining experience, The Olive offers a menu of international dishes in an elegant setting. Lobby Cafe is perfect for a casual meal or a quick snack, and Pizza Hut satisfies cravings for familiar comfort food. Korean fried chicken enthusiasts can savor the crispy delights at Kyochon. With such a diverse range of dining options, guests at Resorts World Genting - Crockfords are truly spoiled for choice.
Shop 'til you drop at First World Plaza and Sky Avenue
Resorts World Genting - Crockfords is conveniently located near two iconic shopping destinations - First World Plaza and Sky Avenue. First World Plaza is a vibrant shopping complex that offers a wide array of retail outlets, from fashion boutiques to souvenir shops. Here, you can indulge in a shopping spree and find everything you need, from trendy clothing to unique gifts to bring back home. Sky Avenue, on the other hand, is a modern lifestyle mall that caters to all your shopping desires. With its impressive selection of international brands, luxury boutiques, and duty-free outlets, Sky Avenue promises an unforgettable shopping experience. Whether you're looking for high-end fashion, electronics, or local handicrafts, these shopping landmarks have got you covered. After a day of retail therapy, you can also explore the various dining options available, ranging from international cuisine to local delicacies. So, get ready to shop 'til you drop and discover the best of retail therapy right at your doorstep when you stay at Resorts World Genting - Crockfords.
Luxury at an Unbeatable Price: Resorts World Genting - Crockfords
When it comes to luxury accommodations in Genting Highlands, Resorts World Genting - Crockfords stands head and shoulders above the rest. With an average price of $347 per room, this opulent hotel offers an unparalleled experience that is worth every penny.
Compared to the average price of a hotel room in Genting Highlands, which is a modest $84, Resorts World Genting - Crockfords may seem like a splurge. However, the exceptional amenities, impeccable service, and breathtaking views that come with your stay make it a truly remarkable value. From the moment you step into the lavish lobby, you'll be transported to a world of elegance and sophistication.
Resorts World Genting - Crockfords boasts spacious and beautifully appointed rooms, each meticulously designed to provide the utmost comfort and style. Whether you choose a deluxe room or indulge in a luxurious suite, you'll be treated to plush furnishings, state-of-the-art technology, and lavish bathrooms. The hotel also offers a range of world-class dining options, including Michelin-starred restaurants, where you can savor exquisite culinary creations.
While the average price of a room at Resorts World Genting - Crockfords may be higher than other hotels in Genting Highlands, the unmatched luxury and unparalleled experience make it a worthwhile investment. So, if you're looking to indulge in the epitome of opulence during your stay in Genting Highlands, look no further than Resorts World Genting - Crockfords.
Exceptional Service and Stunning Accommodations
Resorts World Genting - Crockfords is truly an amazing hotel that offers exceptional service and stunning accommodations. The staffs are incredibly helpful, nice, and friendly, ensuring that guests have a memorable stay. The food at the hotel is delicious and the overall experience is wonderful. The rooms are not only nice and clean, but also comfortable and elegant, providing a luxurious retreat for guests. The hotel's room service is impeccable, ensuring that every need is met. With its high-end amenities and excellent service, Resorts World Genting - Crockfords is the perfect choice for a truly unforgettable stay in Genting Highlands, Malaysia.
Exceptional Customer Ratings for Resorts World Genting - Crockfords
Resorts World Genting - Crockfords in Genting Highlands, Malaysia, has garnered exceptional customer ratings across multiple categories. With an overall rating of 9.3, this hotel has left a lasting impression on its guests. The high rating for value, at 8.9, showcases the excellent affordability and quality of the accommodations provided. Guests have praised the hotel's facilities, with a rating of 9.1, highlighting the wide range of amenities available for their enjoyment.
One aspect that stands out in the customer reviews is the impeccable cleanliness of Resorts World Genting - Crockfords. With a rating of 9.6, guests have consistently praised the hotel's commitment to maintaining a pristine environment. From the spotless rooms to the well-maintained common areas, cleanliness is a top priority at this hotel.
Another key factor contributing to the positive customer ratings is the hotel's prime location. With a rating of 9.5, guests have commended the convenience and accessibility of Resorts World Genting - Crockfords. Situated in the heart of Genting Highlands, guests can easily explore nearby attractions and enjoy the stunning mountain views.
The staff performance at Resorts World Genting - Crockfords has also received high praise from satisfied guests. With a rating of 9.5, the friendly and attentive staff members have consistently gone above and beyond to ensure a memorable stay for every guest. From efficient check-ins to personalized recommendations, the staff's dedication to providing exceptional service shines through in the customer reviews.
Overall, Resorts World Genting - Crockfords has received outstanding customer ratings across various categories, making it a highly recommended choice for travelers seeking a memorable stay in Genting Highlands, Malaysia.
Exceptional9.1
Facilities
Exceptional9.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Announcement
Effective 01.03.2022, a Sustainability Fee (Cukai Kelestarian) of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.
Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.
Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk.
从2022年3月1日开始,我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。
Guest can enjoy 2 complimentary welcome drinks at the Crockfords Lobby Bar upon check-in from 11:00am until 11:00pm
Notice of Road Closure - Le Tour de Langkawi 2022
We are pleased to announce that the Le Tour de Langkawi 2022 (LTdL 2022) Stage 3 race from Putrajaya to Resorts World Genting will take place on Thursday, 13 October 2022.
In view of this, there will be a temporary closure of the downhill road from the Mushroom Farm Roundabout (KM0.7) to Genting Sempah / Keesang Security Check Point from 2.30pm – 5.00pm.
Please note that the timing of the road closure is approximate as it may start earlier or end later than stated. Guests are advised to plan their travel to the resort accordingly.
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250 meters to public transportation
Airport transfer
Free Wi-Fi in all rooms!
Sauna
Best choice! ”
So upon looking at the maps and etc, we found that Crockfords was the fastest and easiest for accessibility. Hence we booked it and no regrets! The coach busses stops at the depot which is right down from the Hotel. (First world Hotel is another hotel which is accessible but be prepared to wait long during check in). Staffs at the hotel were too good and most helpful! There is a buggie service from the exit of the mall to bring you to their lobby. So if you are tired, just ring the bell and poof! So when you enter they greet you, take ypur luggage, get you a seat and serve orange juice! How niceee ! The rooms have an awesome view, but the night view is the most beautiful! Cleanliness is the best here. I'm a freak for being neat, organized and clean. So staffs were great when they clean up.. Best part of all: they surprised guests with their complimentary bakes over the days. I had macarons served on Day 2 night & brownies on Day 3. How awesome right! Smooth check in & out. (Do keep 200RM separately for the hotel deposit). Their snacks & drinks are chargeable but they have good choices though. The mall is a huge place, no matter where you exit or enter there are shops and eateries at every nook. Even the outdoor theme park is actually connected, and you can walk down to it. As for the food, you will be spoilt for choices but for Muslim Travellers you need to know or ask if the restaurant is halal or not. As there are lots of choices and some were not halal in fact. Better to check.. I had an amazing time at Genting, especially when choices are made right, it's always a happy journey for all! Hope you'll have fun too and rmb to book Crockfords for your stay! ❤️
Best in Genting Highlands Malaysia”
The cleanliness was impeccable. The housekeeping team was polite, courteous and very kind. The room was so clean, there wasnt a stray hair in sight. The furniture is new and kept in good condition. We ordered an extra bed and when we entered, it was already set up, much to the delight of our daughter! The teddies and balloons were a fabulous touch and we loved the details the hotel went to make us feel so welcomed! There were great looking shiny papered personalised cards in the room with warm notes from the hotel. The view from the room was fantastic. We loved that the hotel premises are kept a nice distance away from the crowds and this afforded much needed quietness for rest. The best part was, there wasnt rowdy noises nor children running along the corridor. The rooms are kept very peaceful and quiet. Wonderful! The hotel even have a buggy service! We had a wonderful stay. The buffet breakfast was very good. Mixture of western and oriental with a good spread of juices, bread, cheeses, fruits, muesli, cereals etc. The rooms are air conditioned. This means you can control the room temperature unlike other hotels around the vacinity that does not have air conditioning.
Superb service and amazing room with a view.”
Checked in with my girlfriend and had a wonderful time there. The check-in process was efficient. Passed our check-in details over the counter and was told to take a seat, just as we sat down, we were welcomed with a glass each of juice. We were checked in while seated. Sweet. The rooms were absolutely amazing, superbly clean and spacious. Too bad our superior room didn’t have the bed facing the window but it is still an amazing room nontheless. Complimentary fruits, soft drinks, facemask, sanitizer and the crockfords teddy(My girlfriend liked that). At night when we re-entered the room, we realized it was turned down. We received a plate with two awesome macaroons and a box with chocolates, lip balm and pillow mist. What surprised me the most was the staff actually cleaned up our mess(clothes and cables almost everywhere. Sorry our fault). The bed was super comfortable. The toilet was super nice. Overall had no issues with the quality of the room and the friendliness of all the staff there. Never once we were not greeted by the staff there. Made us felt so welcome. I’d definitely stay here again but longer. One night here just doesn’t seem enough. Till our next trip to Crockfords…. 🫰😄
Stay only because of location”
We have been to this hotel twice. Once in 2022 and now. The only reason we booked this hotel is solely because of its location which is conveniently located near the indoor theme park and all the restaurants. Plus; we have 2 older folks in this trip. We are greatly disappointed with how the Front Office Staffs handled our check in yesterday. They appear so haphazard and confused with our room arrangements (we had 3 rooms yesterday), and our request for extra beds for 2 rooms. We had 3 front office staffs attending to us one after another with our check in procedures and twice I had to repeat my booking arrangement to them. I felt this is totally unprofessional for a 5* hotel. It gives me the impression that the staffs are fresh trainees just out from college, not attentive at all; and not on top of their customer service delivery. The F&B has just gotten from bad to worse (comparing 2022 and now). Service was slow even when there are only a handful of tables. Lack of manpower? We had family dinner at Crockfords Club and the food was cold when they arrived and the taste was way below average. Some dishes were too salty to our liking. Breakfast was a little bit better than dinner; but nothing to shout about (especially for a 5* star rated hotel). We have tried much better breakfast in other similar hotels. The rooms we had were clean and nice. Very spacious and amenities provided were great. The free Plushy Signature Crockfords bear in the room was our only consolation and sweetener for the kids. I really do look forward to a positive improvement in the hotel’s services and facilities in the near future. Even for swimming pool and gym- guests will have to share them with Highland Hotel and Genting Grand. Is just too much effort to walk all the way to these two hotels for the facilities.
A Heavenly Retreat at Resorts World Genting Crockfords Hotel - Where Luxury Meets Family Comfort”
From the moment we stepped into the grandeur of Resorts World Genting Crockfords Hotel, we were whisked into a world of exceptional hospitality and luxury. Despite the presence of many new staff members, the service was nothing short of excellent, creating a seamless and memorable experience for my family and me. One of the most delightful aspects of our stay was the special attention given to the children. The hotel went above and beyond to make our kids feel special with treats like hot chocolate, marshmallows, exquisite dessert sets, fresh fruit plates, adorable teddy bears, and colorful balloons. These thoughtful gestures added a unique touch to our family vacation, making it unforgettable for the little ones. The room itself was a perfect blend of luxury and cutting-edge technology. Equipped with the latest tech gadgets, it provided both entertainment and convenience at our fingertips. The comfortable king-sized bed promised a good night's sleep, and the ample space in the family living room area was ideal for quality family time. Waking up to the breathtaking view of clouds caressing the mountains was a serene and majestic experience that cannot be easily forgotten. Although the breakfast ala carte selection left a bit to be desired, the highlight was undoubtedly the lobster nasi lemak. The exquisite flavors and the high-quality ingredients were apparent, although a more generous portion of lobster would have elevated the dish to perfection. In summary, Resorts World Genting Crockfords Hotel provides an unparalleled experience where luxury, comfort, and family-friendliness converge beautifully. It's a place where every detail is carefully curated to ensure a delightful stay, making it a must-visit destination for those seeking a luxurious escape with their loved ones.