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Resorts World Genting - Crockfords
Resorts World Genting - Crockfords
Resorts World Genting - Crockfords
Resorts World Genting - Crockfords
Resorts World Genting - Crockfords
Resorts World Genting - Crockfords
Resorts World Genting - Crockfords

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9.1

Exceptional

1,295 reviews

1,295 reviews

See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Walkable places
Sky Avenue

70 m

Sky Casino

80 m

Casino De Genting

80 m

Arena of Stars

90 m

Genting International Convention Centre (GICC)

120 m

Popular landmarks
Genting SkyWorlds Theme Park

210 m

First World Plaza

210 m

Ripley's Believe It Or Not!

260 m

Chin Swee Caves Temple

1.3 km

Masjid Yayasan Mohamed Noah

2.8 km

Closest landmarks
Resort Hotel

150 m

Starworld Casino

180 m

Skytropolis Indoor Theme Park

190 m

Genting SkyWorlds Theme Park

210 m

First World Plaza

210 m

Resorts World Genting - Crockfords

Genting Highlands Resort, Genting Highlands, Genting Highlands, Genting Highlands, Malaysia, 69000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Genting Highlands, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Genting SkyWorlds Theme Park. Rated with 5 stars, this high-quality property provides guests with access to restaurant, spa and sauna on-site.

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Highlights

Sparkling clean

250 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Sauna

Spa

Luggage storage

Swimming Pool

This property is in high demand!

7 travelers have booked today.

Value for money8.9
Location rating9.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport42.5 km

Rooms available at Resorts World Genting - Crockfords

Superior Room
...
  • Room size: 50 m²/538 ft²
  • Mountain view
  • 1 king bed or 2 single beds
Enter dates to see prices
Suite
...
  • Room size: 100 m²/1076 ft²
  • Outdoor view
  • 1 super king bed
Enter dates to see prices
Suite (Crockfords Experience Package)
...
  • Room size: 100 m²/1076 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Crockfords Xmas Special Room Package - Suite
...
  • Room size: 100 m²/1076 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Room (Crockfords Experience Package)
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Crockfords Xmas Special Room Package - Superior Room
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 62 m²/667 ft²
  • Outdoor view
  • 1 super king bed
Enter dates to see prices
Junior Suite (FUHU Pop Up Dinner + Breakfast + Welcome Drink)
...
  • Room size: 62 m²/667 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Crockfords Xmas Special Room Package - Junior Suite
...
  • Room size: 62 m²/667 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Junior Suite (Breakfast + Welcome Drink)
...
  • Room size: 62 m²/667 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Resorts World Genting - Crockfords?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Resorts World Genting - Crockfords?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Resorts World Genting - Crockfords?

Resorts World Genting - Crockfords is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Resorts World Genting - Crockfords has a car park available for guests. Parking is available for an additional charge.

Is breakfast offered at Resorts World Genting - Crockfords?

Wake up to a great buffet breakfast at Resorts World Genting - Crockfords.

What is the smoking policy at Resorts World Genting - Crockfords?

Resorts World Genting - Crockfords does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Resorts World Genting - Crockfords?

Genting Highlands Bus Terminal is the closest train, metro, or bus station, about 210 m away from Resorts World Genting - Crockfords.

What restaurants are nearby Resorts World Genting - Crockfords?

Resorts World Genting - Crockfords is located in Genting Highlands, famous for good restaurants such as Starbucks Coffee, Tai Bae and La Fiesta.

What popular shopping places are close to Resorts World Genting - Crockfords?

Located in the Genting Highlands area, Resorts World Genting - Crockfords is close to great shopping choices like First World Plaza and Sky Avenue.

What are popular attractions near Resorts World Genting - Crockfords?

Guests at Resorts World Genting - Crockfords can easily visit Genting SkyWorlds Theme Park, Chin Swee Caves Temple and Snow World located in the Genting Highlands area.

What popular natural sightseeing spots are close to Resorts World Genting - Crockfords?

Resorts World Genting - Crockfords is located in the Genting Highlands area, which is famous for natural sightseeing destinations such as Gunung Hulu Kali, Bukit Keruk and Bukit Tunggul.

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Explore the neighborhood

What people love about Resorts World Genting - Crockfords

  • 10

    Exceptional
    Staff 

    "The hotel staff are friendly, polite and helpful."

    Chew

    |

    September 27, 2022

  • 10

    Exceptional

    "Excellent service"

    ching

    |

    September 27, 2022

  • 10

    Exceptional
    Breakfast

    "Good stay, good services, breakfast choices is plenty but taste good, love to stay"

    Tang

    |

    September 25, 2022

Property ranking|Compared to 705 Genting Highlands properties
See all rankings
Location score
9.4/10
Cleanliness score
9.5/10
Couples review score
9.4/10
Service score
9.4/10
Better than
98
%
of Genting Highlands properties
Better than
98
%
of Genting Highlands properties
Better than
98
%
of Genting Highlands properties
Better than
97
%
of Genting Highlands properties
Overall rating:

9.1

Exceptional
1,295 reviews
Cleanliness
9.5
Facilities
9.0
Location
9.4
Read all reviews >
What travelers say they love:
Highly recommend this hotel for your trip to Genting
Jason from Singapore
Couple
More about Resorts World Genting - Crockfords

More about Resorts World Genting - Crockfords

Resorts World Genting - Crockfords

Get the most from an urban escape in Genting Highlands when you book a room at Resorts World Genting - Crockfords. Located right in the city center, Resorts World Genting - Crockfords saves you time and travel by letting you wake up right in the heart of the best neighborhood. If you're looking for the excitement of theme parks like Genting SkyWorlds Theme Park, then you should start with a room at Resorts World Genting - Crockfords just 200 m away.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Guests can enjoy convenient available parking right at the hotel.
Front desk services including concierge service and luggage storage can assist with your needs. Packing light is possible at Resorts World Genting - Crockfords thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with air conditioning. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV. In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Resorts World Genting - Crockfords begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the spa and sauna.


Around the property

Experience all the sights and local attractions of Genting Highlands with Resorts World Genting - Crockfords as your base. Never forget your time in Genting Highlands with a special gift or trinket from First World Plaza just 200 m away. The most famous landmark nearby is Genting Strawberry Leisure Farm just 4.1 km away.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Past guests love the cleanliness here, ranking it higher than 97% of the city's accommodation.
Guests who stayed here really appreciated the room comfort, scoring it higher than 98% of accommodations in the city.

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Amenities and facilities
Exceptional
Facilities

9

Most talked about facilities

Breakfast

1 mention

Swimming Pool

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Sauna
  • Spa

Cleanliness and safety

  • Body thermometer
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Ironing service
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

Access

  • CCTV in common areas
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Valet parking

Available in all rooms

  • Bathrobes
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Fruits/snacks
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Mirror
  • Private bathroom
  • Radio
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Sofa
  • Streaming service like Netflix
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Restaurants on site

Restaurant

  • Menu: Buffet
Location
Genting Highlands Resort, Genting Highlands, Genting Highlands, Genting Highlands, Malaysia, 69000
Exceptional
Location

9.4

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    42.5 km
  • Kuala Lumpur International Airport (KUL)
    76.4 km

Public transportation

  • Genting Highlands Bus Terminal
    220 m
  • Genting Skyway
    3.7 km

Hospital or clinic

  • Clinic Genting
    280 m

Shopping

  • First World Plaza
    210 m

Cash withdrawal

  • ATM
    280 m
What's nearby

Popular landmarks

  • Sky Avenue
    70 m
  • Snow World
    180 m
  • Genting SkyWorlds Theme Park
    210 m
  • First World Plaza
    210 m
  • Ripley's Believe It Or Not!
    260 m
  • Chin Swee Caves Temple
    1.3 km
  • Masjid Yayasan Mohamed Noah
    2.8 km
  • Skyway
    3.7 km
  • Genting Strawberry Leisure Farm
    4.1 km
  • Gunung Bunga Buah
    8.1 km

Nearby landmarks

  • Sky Avenue
    70 m
  • Sky Casino
    80 m
  • Casino De Genting
    80 m
  • Arena of Stars
    90 m
  • Genting International Convention Centre (GICC)
    120 m
  • Hilltop Grocer
    130 m
  • The Arena of Stars
    140 m
  • Resort Hotel
    150 m
  • Genting Highlands Casino
    160 m
  • The VOID
    160 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests may travel between the airport and the property by bus. effective from March 1, 2020. Ticket purchase can be made at any ticket counter located at Kuala Lumpur International Airport (KLIA), Kuala Lumpur International Airport 2 (KLIA 2) and Awana Sky Central. Please contact the property directly for more information.

    Below is the bus schedule between the airport and the property:
    KLIA to Awana Sky Central - 11.35 AM, 01:30 PM, 04:30 PM and 06:30 PM
    KLIA 2 to Awana Sky Central - 12:00 PM, 01:45 PM, 04:45 PM and 06:45 PM
    Awana Sky Central to KLIA / KLIA 2 - 09:30 AM, 11:00 AM, 02:00 PM and 04:00 PM

  • Complimentary parking for Crockfords at Superior Room
    Guests staying at Crockfords (Superior Room) may enjoy complimentary parking at our dedicated hotel guest parking area located at SkyAvenue parking level B2. To enjoy your enticement, kindly approach our reception counter to validate your ticket. Before existing, kindly revalidate at the Auto Pay Machine and exit the premises within 30 minutes. Please also note that our valet services are chargeable.
    No changes for the Complimentary Valet Parking for Junior Suite and Suite Room Type.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

The property

  • Number of rooms 103
Property announcements

Announcement

Effective 01.03.2022, a Sustainability Fee (Cukai Kelestarian) of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.



Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.

Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk.

从2022年3月1日开始,我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。

Guest can enjoy 2 complimentary welcome drinks at the Crockfords Lobby Bar upon check-in from 11:00am until 11:00pm

Reviews of Resorts World Genting - Crockfords from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.5
Facilities9.0
Location9.4
Service9.4
Value for money8.9
High score for Genting Highlands
Rating
9+ Exceptional (284)
8-9 Excellent (35)
7-8 Very Good (30)
6-7 Good (7)
<6 Below Expectation (14)
Time of the year
Mar - May (89)
Jun - Aug (199)
Sep - Nov (57)
Dec - Feb (25)
All guests (945)
All room types
All languages

Show reviews that mention 

Showing 370 verified guest comments
12345
10.0
Exceptional
Shaakirah from Singapore
Couple
Superior Room
Stayed 3 nights in May 2022

Best choice! ”

So upon looking at the maps and etc, we found that Crockfords was the fastest and easiest for accessibility. Hence we booked it and no regrets! The coach busses stops at the depot which is right down from the Hotel. (First world Hotel is another hotel which is accessible but be prepared to wait long during check in). Staffs at the hotel were too good and most helpful! There is a buggie service from the exit of the mall to bring you to their lobby. So if you are tired, just ring the bell and poof! So when you enter they greet you, take ypur luggage, get you a seat and serve orange juice! How niceee ! The rooms have an awesome view, but the night view is the most beautiful! Cleanliness is the best here. I'm a freak for being neat, organized and clean. So staffs were great when they clean up.. Best part of all: they surprised guests with their complimentary bakes over the days. I had macarons served on Day 2 night & brownies on Day 3. How awesome right! Smooth check in & out. (Do keep 200RM separately for the hotel deposit). Their snacks & drinks are chargeable but they have good choices though. The mall is a huge place, no matter where you exit or enter there are shops and eateries at every nook. Even the outdoor theme park is actually connected, and you can walk down to it. As for the food, you will be spoilt for choices but for Muslim Travellers you need to know or ask if the restaurant is halal or not. As there are lots of choices and some were not halal in fact. Better to check.. I had an amazing time at Genting, especially when choices are made right, it's always a happy journey for all! Hope you'll have fun too and rmb to book Crockfords for your stay! ❤️

Reviewed June 04, 2022

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10.0
Exceptional
Khai from Malaysia
Couple
Superior Room
Stayed 1 night in August 2020

6 star stay with 6 star service”

the stay was indeed amazing. Every moment is a surprise. As we checked in, there were fruits and complimentary wine, with balloons and a teddy bear which melts my heart. The room was sparkling clean and sanitised. The room is equipped with coffee machine and steam room, the curtains and lights r fully controlled by touch screen automation. The bed and pillows were nice to sleep on. After dinner, we came back to the room, and found a sweet surprise, a dessert on the coffee table (3 flavoured cheese cakes) and a set of sleeping kit on the bed (chocolates, sleeping mist and lip balm). The breakfast was served to room the next morning (due to pandemic, buffet wasnt allowed), the dishes were still steaming hot in the steam compartment under the serving table - very well-thought of by the hotel crew. The dishes (egg omelette bacon, and lobster nasi lemak) were delicious and fresh. Check out procedures were smooth and quick, and it comes with a set of checked out gift! I will surely return!

Reviewed August 10, 2020

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Dear Khai, Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience. We are delighted to receive your excellent feedback regarding the hotel and It is our honor to have you staying in our hotel and with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting

Responded October 09, 2020
Resorts World Genting - Crockfords
10.0
Exceptional
Farhana from Malaysia
Family with young children
Superior Room
Stayed 2 nights in February 2022

World class hotel”

Me and my family had a pleasant stay at Crockfords. All hotel staffs were very warm and helpful to us. Everything in the hotel is spotlessly clean. The hotel management is very generous with complimentary items (the exclusive stuffed crockford teddy, a plushy tiger, fruits, CNY dessert and luggage tag etc). Their lovely personal touches with the welcoming notes and letters makes it all the more pleasant. It's location is most stratergic that it's within walking distance to all of the attractions. Our vehicle, car park and luggages were all taken care of. Their buggy service which is almost always available at all time is really the cherry on the cake. In short, it's perfect!

Reviewed February 14, 2022

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Dear Farhana, Welcome to the Crockfords Resorts World Genting and thank you for your time sharing your recent experience. We are delighted to receive your excellent feedback regarding the hotel and It is our honor to have you staying in our hotel and with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting

Responded February 22, 2022
Resorts World Genting - Crockfords
10.0
Exceptional
Kim from Malaysia
Family with young children
Superior Room
Stayed 1 night in July 2020

Exceptional”

The room very nice, clean, comfortable, and elegant. The bed was facing to the window and the mountain view from there very prefer and except. There was variant type of welcome fruit and Moet champagne to be served. My 2 kids was so happy with the welcomes bears and balloons provided. There was a gift to us whe check out time. Location of hotel very convenient which located beside First World and SkyAvenue. On 3rd floor, there is the lift direct to the entrance of casino. The staff very polite and helpful. This is the best hotel I ever stay in my life. I will definitely come back again if I visit to Genting Highland next time.

Reviewed July 09, 2020

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Dear Kim, Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience. We are delighted to receive your excellent feedback regarding the hotel and It is our honor to have you staying in our hotel and with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting

Responded August 27, 2020
Resorts World Genting - Crockfords
10.0
Exceptional
James from Malaysia
Family with young children
Superior Room
Stayed 1 night in June 2022

Excellent Rooms & Staff”

Room is very nice and clean especially my kid very like this hotel. All the staff service is very excellent too. But I just want to highlight 2 things is they miss out my welcome drink and might be F&B area too busy. Another one is breakfast serve with menu and food just normal nothing special. I’m expected something breakfast buffet since paid premium price but quite disappointed. I hope improve from your food area. Overall for this Hotel is Excellent and next time will back this hotel again. Thanks.

Reviewed June 30, 2022

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10.0
Exceptional
KAI from Malaysia
Family with teens
Superior Room (Crockfords Experience Package)
Stayed 2 nights in July 2022

Top notch Hotel”

Check in was personalized with welcome drink. Feel comfortable and relaxed. Room view is superb. Undulating mountains with a clear river flowing by. Ceiling to floor, side to side glass window with unobstructed view. Wake up with such amazing view. Unforgettable. Facilities in room were standard for such starred hotel. Bathroom and toilet separated. Good water pressure. Nice breakfast nice coffee.

Reviewed July 07, 2022

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10.0
Exceptional
Lena from Malaysia
Couple
Superior Room
Stayed 2 nights in July 2020

Great getaway after our rom”

Staffs are friendly and very polite. Very clean and they did sterilized the room and sealed for the next guest. And they did a lot to welcome their guest, i.e wine, pastries etc. and the best thing is the bed is facing the view. Very nice Mountain View when u wake up in the morning. I definitely will be back again.

Reviewed July 18, 2020

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Dear Lena, Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience. We are delighted to receive your excellent feedback regarding the hotel and It is our honour to have you staying in our hotel and with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting

Responded August 27, 2020
Resorts World Genting - Crockfords
10.0
Exceptional
Wan from Malaysia
Couple
Superior Room
Stayed 1 night in May 2022

Service is tops 👍”

Such a fantastic stay and a repeatable choice for another visit to Genting. Exquisite service from the moment you step in until the end of your stay. Special mention to Ms Avalin who checked us in, explained in details about facilities in the hotel and our dining and entertainment arrangements. Every room has a beautiful view of the mountains, rooms has everything you would need for your stay. As a guest you get access to the Club bar, restaurants and gaming too. Don’t really need to get out of the hotel. The only aspect for improvement imho , is a clearer guide to guest parking. Overall a lovely stay. Thank you.

Reviewed May 22, 2022

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10.0
Exceptional
Rachel from Singapore
Couple
Superior Room
Stayed 3 nights in July 2022

Clean, nice views and excellent service”

Worth every penny, staff are very polite and helpful, rooms are clean and sanitized before we checked in, room size is big and toilet is big with everything we need. The best plus point is the location is superb with a buggy service with u are too lazy to walk to SkyAvenue. Breakfast was very tasty too. I will certainly be back.

Reviewed July 19, 2022

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10.0
Exceptional
coey from Malaysia
Couple
Superior Room
Stayed 2 nights in May 2022

Exception!!! Highly recommend ”

If u are looking for a cosy luxury and comfortable staycation at getting , u definitely don’t miss out this hotel ... from the u step into the hotel u feel like u are a VIP and taking care of the staff with everything u need .. and they always surprised u with small little things ... warm ,kind and luxury stay ... will definitely come back again !

Reviewed May 16, 2022

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10.0
Exceptional
Jody from Singapore
Family with young children
Superior Room
Stayed 2 nights in May 2022

Great Hotel! ”

Great service and friendly staff! They even have a free buggy service to bring u from the hotel entrance to the escalator even though it’s a walkable distance. Enjoyed my stay there. The interior design and cleanliness is fantastic! My kid even commented on how pretty and big the toilet was 😅

Reviewed May 05, 2022

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10.0
Exceptional
MOHAMED from Malaysia
Couple
Superior Room
Stayed 1 night in March 2022

Wonderful stay”

Staff very attentive from the point of arrival until check out. The room was superb with great amenities, steam shower, automatic light and curtain (however, the control panel at bedside table stop working on the night of our stay) and very nicely furnished and decorated. A bit disappointed when the hotel was unable to secure a booking at the burger and lobster restaurant despite claiming able to book most of restaurant in Genting for their patrons. All and all great stay with superb view and definitely will come again!

Reviewed April 25, 2022

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9.6
Exceptional
Choon from Malaysia
Family with young children
Superior Room
Stayed 2 nights in June 2022

Impressive hotel, but bad time management”

I have booked 3 rooms x 2 nights. family with kids (3 year-old) and elderly (72 year old) as well. Overall, we are quite happy with our stay. 1. The room is clean; 2. The food (breakfast) is good, just a bit too much. Will suggest to hotel to provide smaller portion (another option) so that your guests won't feel guilty on the food wastages. I went with my mom. We only ordered 1 from the main menu, still we can't finish it. 3. Customer facing staff are excellence. They are very polite and helpful. 4. Special event home deco (birthday) is quite nice. However, I'm not too happy with their housekeeping time management. I supposed I can get the room key by 3pm. But, at 3pm, only 2 rooms are ready. My 3rd room only ready after 5pm!! sigh. I hope the hotel can do something to deliver their rooms on time to their guests. That's all

Reviewed June 21, 2022

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10.0
Exceptional
Bavani from Malaysia
Couple
Superior Room
Stayed 1 night in August 2020

Best hotel in malaysia”

The best hotel in malaysia. The room is super clean with fresh and tasty dessert. The breakfast sent to room. The stafs are so kind. Strategic location at genting highland. Im 100% recommend this hotel to visitor.

Reviewed August 06, 2020

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Dear Bavani, Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience. We are delighted to receive your excellent feedback regarding the hotel and It is our honour to have you staying in our hotel and with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting

Responded August 06, 2020
Resorts World Genting - Crockfords
10.0
Exceptional
Li from Malaysia
Couple
Superior Room
Stayed 2 nights in June 2022

Awesome staycation!! ”

Love the ambience in the room, felt like home. We got room with mountain view was really ease our mind peacefully. Front desk very helpful during check in and check out, our luggage was handled with care. Delicious dessert from crockfords butler was really surprise us. Wish that breakfast could have more variety choices. And yes!! Definitely will come back again when coming to genting Highland next time. Good work team Crockfords!!

Reviewed June 22, 2022

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10.0
Exceptional
cheng from Malaysia
Family with young children
Superior Room
Stayed 1 night in July 2020

Best hotel in Genting Highlands. ”

Celebration of both mum’s and daughter’s birthdays. It was so surprising when the staffs were celebrating with us. The cake was really delicious and beautiful. The food and hotel was truly amazing and wonderful. The services were really good and the staffs were helpful and nice. It was an amazing experience for our family. It brought us a memorable birthday

Reviewed July 31, 2020

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Dear cheng, Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience. We are delighted to receive your excellent feedback regarding the hotel and It is our honor to have you staying in our hotel and with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting

Responded August 27, 2020
Resorts World Genting - Crockfords
9.6
Exceptional
Angeline from Malaysia
Family with young children
Superior Room
Stayed 1 night in October 2020

Best 5 Star in Malaysia”

Travelled with a 14 months old and requested for a baby cot and baby bath tub. Room service was immaculate and excellent. Love the little turn down kit in the bedroom and the small treats before the end of the night. Had given us a surprise room decoration as it was our anniversary. Room was spacious and comfortable. My husband definitely love the steam bath and champagne. Lots of freebies and even my little one has his own toiletries kit and a plushies to bring home with. Breakfast was scrumptious and even after check out you will be given a departure gift. Free valet parking and did i mention that they help you book your dinner to any restaurant in Genting and you can just jump the queue and rock up like a VIP. Will definitely come again.

Reviewed May 06, 2021

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Dear Angeline, Welcome to the Crockfords at Resorts World Genting and thank you for your time sharing your recent experience with your family. We are delighted to receive your excellent feedback regarding the hotel and It is our honor to have you staying in our hotel and with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to the team in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you and your family back for another longer stay again to the Crockfords at Resorts World Genting. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, General Manager Crockfords Hotel at Resorts World Genting

Responded September 02, 2021
Resorts World Genting - Crockfords
10.0
Exceptional
Zong from Singapore
Family with young children
Superior Room
Stayed 2 nights in June 2022

Best service, breakfast and stay”

Stayed at Crockfords for 2 nights over the weekend and everything was near perfection, from check-in to check-out. The staff we encountered were all superb! The hotel breakfasts were surprisingly our best meals in Genting Highlands! They even had scaled down food portion for children - which is really thoughtful! :) Loved my short stay with them and would definitely stay at Crockfords again!

Reviewed June 27, 2022

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10.0
Exceptional
Leslie from Singapore
Family with young children
Superior Room
Stayed 1 night in June 2022

Amazing hotel ”

Everything about this hotel is amazing with the exception of slow Wifi speed. Decor, mountain view rooms, little touches, comfort. Really hard to pick on anything. Staff do their work with pride and passion....I even saw one of their guest officers (not cleaners ) wiping the vanity desk of the lobby restroom dry.

Reviewed June 25, 2022

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10.0
Exceptional
Purna from Indonesia
Family with young children
Superior Room
Stayed 2 nights in July 2022

Super recommended!”

I will come back for sure. Everything was so wonderful and unforgetable. Even the small little thing like they will tidy up your messy cable charger at bedside table. The room was so clean and tidy. Hopefully everything will still the same when i come back ☺️

Reviewed July 05, 2022

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