Bedroom, Reka Hotel Genting Highlands in Genting Highlands
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Standard - Non-Smoking - Bed, Reka Hotel Genting Highlands in Genting Highlands
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Facilities, Reka Hotel Genting Highlands in Genting Highlands
Exterior view, Reka Hotel Genting Highlands in Genting Highlands
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Newly built in 2022

Reka Hotel Genting Highlands

No. 12 Persiaran Jati 3A, Off Jalan Jati 3, Bandar Gohtong Jaya, Gohtong Jaya, Genting Highlands, Malaysia, 69000 - See map

Escape to Reka Hotel Genting Highlands for a tranquil getaway. Enjoy modern rooms with a super king-size bed, delicious cuisine, stunning mountain views, and personalized 24-hour check-in service. Located in Gohtong Jaya, Genting Highlands, Reka Hotel offers stunning mountain views and is close to popular landmarks. Explore the Genting Strawberry Leisure Farm for fresh strawberry picking and visit the beautiful Masjid Yayasan Mohamed Noah. Golf enthusiasts can enjoy the nearby Awana Genting Highland Golf & Country Resort. Reka Hotel Genting Highlands provides modern comforts such as air conditioning, in-room safe, refrigerator, and complimentary toiletries. Relax and make lasting memories in this magnificent mountain retreat. [Some content may be Generative AI assisted. Inaccuracies may occur.]

Highlights

420 meters to Genting Strawberry Leisure Farm

Front desk [24-hour]

Newly built

Free Wi-Fi in all rooms!

Air conditioning

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Wi-Fi in public areas

Family room

Smoking area

This property is in high demand!

35 travelers have booked today.

Based on 5,290 verified reviews

Location

7.9

Value for money

7.8

Cleanliness

7.6

Service

7.4

Facilities

7.1

See map

7.9Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Genting Strawberry Leisure Farm
390 m
Masjid Yayasan Mohamed Noah
1.5 km
Chin Swee Caves Temple
2.9 km
Gunung Bunga Buah
4.0 km
Genting SkyWorlds Theme Park
4.0 km
Closest landmarks
Gohtong Sports Centre
280 m
Klinik Uni-Med (Gohtong Jaya)
330 m
Genting Strawberry Leisure Farm
390 m
Goh Tong Sports Centre
910 m
Gunung Rawang Mata Hari
1.4 km
Value for money7.8
Location rating7.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport38.4 km

Rooms available at Reka Hotel Genting Highlands

Standard - Non-Smoking
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 2 single beds or 1 king bed
Enter dates to see prices
Twin or Double Room
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 super king bed or 2 singl...
Enter dates to see prices
Quadruple Room Suite
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 queen bed & 1 king bed
Enter dates to see prices
Family Triple
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 24 m²/258 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 23 m²/248 ft²
Enter dates to see prices
Deluxe Tent
...
  • Room size: 10 m²/108 ft²
Enter dates to see prices

Frequently asked questions

Does Reka Hotel Genting Highlands have an option for contactless check-in and check-out?

At Reka Hotel Genting Highlands, guests can take part in contactless check-in and check-out option offered by this property for your benefit and safety.

What was the average room rate for Reka Hotel Genting Highlands been in the past month?

The typical room rate for Reka Hotel Genting Highlands in the past month is 125.69 MYR, compared to city's average of 397.17 MYR.

In which languages can Reka Hotel Genting Highlands's employees communicate?

Reka Hotel Genting Highlands can converse in 4 languages and supports well-known languages such as English and Mandarin Chinese for visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What payment options are supported at Reka Hotel Genting Highlands?

Reka Hotel Genting Highlands accepts up to 3, with payment card options such as MasterCard, Cash, and Visa.

What is the typical rating that past Solo travelers' have given to Reka Hotel Genting Highlands?

Past solo travelers that have stayed at this property have given Reka Hotel Genting Highlands an average rating of 7.7. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Business travelers' have given to Reka Hotel Genting Highlands?

Verified business travelers that have stayed at this property have given Reka Hotel Genting Highlands an average rating of 7.7. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Couples' have given to Reka Hotel Genting Highlands?

Past couple travelers that have stayed at this property have given Reka Hotel Genting Highlands an average rating of 7.6. You can look up on more descriptive customer testimonials, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Families with young children have given to Reka Hotel Genting Highlands?

Past families with young children that have stayed at this property have given Reka Hotel Genting Highlands an average rating of 7.3. You can look up more specific customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with older children have given to Reka Hotel Genting Highlands?

Verified families with older children that have stayed at this property have given Reka Hotel Genting Highlands an average rating of 7.5. You can search for more in depth customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to Reka Hotel Genting Highlands?

The closest train, metro, or bus station is Genting Skyway, 1435.22 m away from Reka Hotel Genting Highlands.

More about Reka Hotel Genting Highlands

More about Reka Hotel Genting Highlands













Convenience at Your Fingertips: Reka Hotel Genting Highlands's Impressive Facilities

Reka Hotel Genting Highlands goes above and beyond to ensure that guests have a convenient and hassle-free stay. With a range of exceptional facilities, this hotel is designed to cater to all your needs. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to easily browse the web or catch up on work. Need a place to store your luggage? The hotel offers luggage storage services, so you can explore the area without any burdens. For those craving a quick snack or a refreshing drink, there is a vending machine conveniently located on-site. Additionally, a convenience store is also available, providing guests with easy access to essential items and snacks. Whether you're traveling for business or leisure, Reka Hotel Genting Highlands ensures that your stay is both comfortable and convenient.

Convenient Transport Facilities at Reka Hotel Genting Highlands

At Reka Hotel Genting Highlands, we understand the importance of hassle-free transportation during your stay. That's why we offer a range of convenient transport facilities to ensure your comfort and ease of travel. For guests arriving by car, our hotel provides a spacious and secure car park onsite. You can rest assured knowing that your vehicle is well taken care of while you enjoy your time at the hotel. Best of all, our car park is free of charge, allowing you to save on parking fees and have more to spend on your vacation. If you prefer to leave the driving to someone else, our hotel also offers a reliable taxi service. Whether you need a ride to explore the nearby attractions or to get to the airport, our friendly and professional drivers will ensure you reach your destination safely and on time. With our car park, taxi service, and self-parking options, transportation is made effortless at Reka Hotel Genting Highlands. Book your stay with us today and experience the convenience and comfort of our transport facilities.









Comfortable and Spacious Rooms at Reka Hotel Genting Highlands

Reka Hotel Genting Highlands offers a variety of room types to suit every traveler's needs. Whether you're traveling with family or friends, you'll find the perfect accommodation here. The Family Triple room is ideal for those traveling with children, offering a spacious 30 square meters of space with the option of a Queen Bed or a Single Bed. The Quadruple Room Suite is perfect for larger groups, featuring a generous 40 square meters of space with a King Bed and a Queen Bed. For those seeking a comfortable and cozy stay, the Standard - Non-Smoking room is a great choice. With 24 square meters of space, you can choose between two Single Beds or a King Bed. If you prefer a more flexible arrangement, the Twin or Double room offers the option of a Super King Bed or two Single Beds. Booking your stay at Reka Hotel Genting Highlands through Agoda ensures that you not only get the best prices but also enjoy a hassle-free experience. With Agoda's easy-to-use platform, you can quickly find the perfect room for your needs and make your reservation in just a few clicks. So why wait? Book your stay at Reka Hotel Genting Highlands on Agoda today and enjoy a comfortable and affordable stay in Genting Highlands.

Discover the Charming Gohtong Jaya in Genting Highlands

Nestled amidst the lush greenery of Genting Highlands, Gohtong Jaya is a charming town that offers a delightful escape from the bustling city life. With its cool climate and picturesque surroundings, it is a popular destination for nature lovers and those seeking a peaceful retreat. Gohtong Jaya is renowned for its beautiful landscapes, with rolling hills, cascading waterfalls, and serene forests. Nature enthusiasts can embark on scenic hikes and trails, exploring the breathtaking beauty of the surrounding mountains. The iconic Genting Strawberry Leisure Farm is a must-visit attraction, where visitors can pluck fresh strawberries and indulge in various strawberry-themed delicacies. Aside from its natural wonders, Gohtong Jaya also boasts a vibrant culinary scene. Visitors can savor a wide array of delectable local and international cuisines at the numerous restaurants and cafes scattered throughout the town. From traditional Malaysian dishes to international favorites, there is something to satisfy every palate. Whether you're looking for adventure, relaxation, or simply a change of scenery, Gohtong Jaya in Genting Highlands offers a perfect blend of natural beauty and urban comforts. Immerse yourself in the tranquility of this charming town and create unforgettable memories amidst the breathtaking landscapes.

Convenient Transportation Options from Nearby Airports to Reka Hotel Genting Highlands

Reka Hotel Genting Highlands, nestled in the charming town of Gohtong Jaya, Genting Highlands, Malaysia, offers a serene and picturesque retreat amidst the lush greenery of the surrounding hills. To reach this tranquil haven from the nearest airports, travelers have several convenient transportation options to choose from. If you are arriving at Kuala Lumpur International Airport (KLIA), the most common choice for international travelers, you can easily take a taxi or book a private transfer to Reka Hotel Genting Highlands. The journey from KLIA to the hotel takes approximately one and a half to two hours, depending on traffic conditions. Alternatively, you can also opt for a more budget-friendly option by taking a bus from KLIA to the nearby Genting Highlands Bus Terminal, followed by a short taxi ride to the hotel. For those arriving at Sultan Abdul Aziz Shah Airport, commonly known as Subang Airport, the most convenient way to reach Reka Hotel Genting Highlands is by taking a taxi or booking a private transfer. The journey from Subang Airport to the hotel typically takes around one and a half to two hours, depending on traffic conditions. Another option is to take a taxi or ride-sharing service to the nearby Gombak LRT Station, where you can catch a bus or taxi to Genting Highlands Bus Terminal, followed by a short taxi ride to the hotel. No matter which airport you arrive at, the journey to Reka Hotel Genting Highlands promises to be an exciting adventure, with stunning views of the Malaysian countryside and the anticipation of a peaceful retreat awaiting you at the end. So sit back, relax, and enjoy the scenic ride to this charming hotel nestled amidst the beauty of Genting Highlands.

Explore the Surrounding Landmarks of Reka Hotel Genting Highlands

Located in the heart of Genting Highlands, Reka Hotel offers easy access to a variety of nearby landmarks and attractions. Just a short distance away, you will find the Genting Strawberry Leisure Farm, a delightful destination where you can pick your own strawberries and enjoy a range of strawberry-themed treats. For nature enthusiasts, the Gunung Bunga Buah is a must-visit landmark. This beautiful mountain offers scenic hiking trails and breathtaking views of the surrounding landscape. If you're looking for some adventure, the Skyway is a popular attraction that provides a thrilling cable car ride. As you ascend, you'll be treated to panoramic views of the lush greenery and mountains of Genting Highlands. For those seeking a spiritual experience, the Masjid Yayasan Mohamed Noah is a nearby mosque that offers a serene atmosphere for prayer and reflection. Sports enthusiasts will appreciate the proximity of Goh Tong Sports Centre, where you can engage in various activities such as badminton, tennis, and swimming. Golf lovers can tee off at the Awana Genting Highland Golf & Country Resort, a world-class golf course surrounded by stunning natural scenery. Additionally, for those interested in cultural exploration, there is a Hindu Temple nearby, where you can immerse yourself in the vibrant traditions and rituals of Hinduism. Reka Hotel Genting Highlands is also conveniently located close to Gohtong Sports Centre, perfect for those looking to stay active during their stay. In case of any medical needs, Klinik Uni-Med is located in Gohtong Jaya, ensuring easy access to healthcare facilities. Lastly, nature enthusiasts can explore the beauty of Gunung Rawang Mata Hari, a mountain known for its mesmerizing sunrise views. With its prime location and proximity to these landmarks and attractions, Reka Hotel Genting Highlands is the ideal choice for travelers looking to experience the best of Genting Highlands.

Convenient Access to Public Transport Stations at Reka Hotel Genting Highlands

Located in the heart of Genting Highlands, Reka Hotel offers easy access to several public transport stations, making it a convenient choice for travelers. One of the nearby stations is the Genting Skyway, which is just a short walk away from the hotel. The Genting Skyway is a popular cable car system that provides breathtaking views as it transports visitors to the top of the mountain. With its close proximity to Reka Hotel, guests can easily hop on the cable car and explore the attractions and entertainment options at the peak of Genting Highlands. In addition to the Genting Skyway, Reka Hotel is also conveniently located near the Awana Bus Terminal. This terminal serves as a major transportation hub, connecting Genting Highlands to various cities in Malaysia. Travelers can easily catch a bus from the Awana Bus Terminal to explore other parts of the country or to reach the hotel from different cities. The terminal is just a short drive away from Reka Hotel, providing guests with a hassle-free and convenient mode of transportation.

A Culinary Adventure Awaits

Reka Hotel Genting Highlands is surrounded by a plethora of dining options that will satisfy every craving. Start your day with a freshly brewed cup of coffee at Coffee Bean & Tea Leaf, or indulge in a hearty Chinese meal at Loong Kee Gohtong Jaya. For those looking to sample authentic local cuisine, Chuan Kie Restaurant and Restoran Tak Kee are must-visit destinations. Craving for some street food? Head over to Kedai Makanan 66 Lok Lok Corner Restaurant for a mouthwatering lok lok experience. Goh Tong Jaya Food Town offers a wide array of hawker stalls, where you can savor a variety of local delicacies. Seafood lovers will be delighted by the offerings at Ze Yuan Seafood Restaurant and Restoran Thai Tomyam Seafood. If you're in the mood for some Chinese comfort food, Xin Yong Kee Restaurant at Genting Permai is the place to be. And for those seeking a taste of authentic Cantonese cuisine, Restoran Har Wong is not to be missed. With such a diverse range of dining options just a stone's throw away, Reka Hotel Genting Highlands is the perfect base to embark on a culinary adventure.

Shop till you drop at Genting Highlands Premium Outlets

Located just a short drive away from Reka Hotel Genting Highlands, the Genting Highlands Premium Outlets is a shopaholic's paradise. With over 150 designer and brand name stores, you'll find everything from high-end fashion to sportswear, accessories, and home furnishings. Indulge in some retail therapy as you browse through stores like Coach, Michael Kors, Polo Ralph Lauren, and Nike. After a day of shopping, recharge at one of the many cafes and restaurants within the outlets, offering a variety of cuisines to satisfy any craving. Whether you're looking for the latest fashion trends or simply want to enjoy a day of shopping, Genting Highlands Premium Outlets is the perfect destination for all your retail needs.

Affordable Luxury at Reka Hotel Genting Highlands

When it comes to finding a comfortable and affordable place to stay in Genting Highlands, look no further than Reka Hotel Genting Highlands. With an average price of just $37 per night, this hotel offers unbeatable value for money. Compared to the average price of a hotel room in Genting Highlands, which stands at $84, Reka Hotel Genting Highlands provides a budget-friendly option without compromising on quality and comfort. At Reka Hotel Genting Highlands, guests can enjoy a range of amenities and services that rival those of higher-priced accommodations. Each room is tastefully decorated and equipped with modern conveniences, ensuring a relaxing and enjoyable stay. Whether you're traveling for business or leisure, this hotel offers a comfortable and convenient base for exploring all that Genting Highlands has to offer. With its affordable pricing and excellent value for money, Reka Hotel Genting Highlands is the perfect choice for budget-conscious travelers seeking a memorable stay in Genting Highlands.





A Delightful Stay with Excellent Value and Service

Reka Hotel Genting Highlands in Genting Highlands, Malaysia, has garnered positive customer reviews for its exceptional value and top-notch service. With an impressive overall rating of 7.5, this hotel offers a delightful stay for guests seeking comfort and convenience at an affordable price. One of the standout qualities of Reka Hotel Genting Highlands is its excellent value. Guests have praised the hotel for providing exceptional amenities and services without breaking the bank. With a stellar rating of 7.7 for value, this hotel offers great bang for your buck, making it an ideal choice for budget-conscious travelers. Furthermore, Reka Hotel Genting Highlands has received high ratings for its staff performance. With a score of 7.5, the hotel's friendly and attentive staff go above and beyond to ensure a memorable stay for every guest. From the warm welcome at check-in to the prompt assistance throughout the stay, the staff at Reka Hotel Genting Highlands consistently deliver exceptional service, creating a positive and welcoming atmosphere for all visitors.

Show less

Amenities and facilities

Very good7.1

Facilities

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Hiking
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Doctor/nurse on call
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bottle of water
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Ironing service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Closet
  • Clothes rack
  • Desk
  • Fan
  • Free bottled water
  • Free instant coffee
  • Individual air conditioning
  • Ironing facilities
  • Non-smoking
  • Refrigerator
  • Sewing kit
  • Shower
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • TV [flat screen]
  • Window

Location

No. 12 Persiaran Jati 3A, Off Jalan Jati 3, Bandar Gohtong Jaya, Gohtong Jaya, Genting Highlands, Malaysia, 69000

Very good7.9

Location

Airports
  • Sultan Abdul Aziz Shah Airport (SZB)
    38.4 km
  • Kuala Lumpur International Airport (KUL)
    73.0 km
Public transportation
  • Genting Skyway
    1.4 km
  • Genting Highlands Bus Terminal
    4.4 km
Hospital or clinic
  • Klinik Uni-Med (Gohtong Jaya)
    330 m
Shopping
  • First World Plaza
    4.3 km
Convenience store
  • 7 Eleven
    70 m
Cash withdrawal
  • ATM
    570 m

What's nearby

Popular landmarks
  • Genting Strawberry Leisure Farm
    390 m
  • Masjid Yayasan Mohamed Noah
    1.5 km
  • Chin Swee Caves Temple
    2.9 km
  • Gunung Bunga Buah
    4.0 km
  • Genting SkyWorlds Theme Park
    4.0 km
  • Sky Avenue
    4.2 km
  • First World Plaza
    4.3 km
  • Snow World
    4.4 km
  • Ripley's Believe It Or Not!
    4.4 km
  • Skyway
    6.1 km
Nearby landmarks
  • Gohtong Sports Centre
    280 m
  • Klinik Uni-Med (Gohtong Jaya)
    330 m
  • Genting Strawberry Leisure Farm
    390 m
  • Goh Tong Sports Centre
    910 m
  • Gunung Rawang Mata Hari
    1.4 km
  • Genting Skyway
    1.4 km
  • Masjid Yayasan Mohamed Noah
    1.5 km
  • Awana Skyway
    1.6 km
  • Genting Highlands Premium Outlets
    1.8 km
  • Awana Genting Highland Golf & Country Resort
    1.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
The property
  • Non-smoking rooms/floorsyes
  • Number of rooms 115
  • Year property opened2022
  • Most recent renovation2022
Parking
  • Daily parking fee0 MYR

Property announcements

Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

Reviews of Reka Hotel Genting Highlands from real guests

Provided by verified guests of

Agoda logo
7.5

Very good

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 7.6
  • 7.6
  • 8.0
  • 3.6
  • 6.0
  • 6.8
  • 8.0
  • 6.0
  • 10

Most recent

Location7.9
Value for money7.8
Cleanliness7.6
Service7.4
Facilities7.1
High score for Genting Highlands
Rating
9+ Exceptional (570)
8-9 Excellent (197)
7-8 Very Good (289)
6-7 Good (153)
<6 Below Expectation (583)
Guest Type
Room Type
Language
Showing 1,792 verified guest comments
12345
10.0
Exceptional
Chu from Malaysia
Group
Standard - Non-Smoking
Stayed 1 night in November 2023

"Not bad"”

The hotel is located right next to the Spicy Girl Hot Pot Restaurant and Lamb Stew. There are many restaurants and convenience stores outside, which is very convenient. The sound insulation is okay, but the internet is relatively weak. Daily necessities are complete (toothbrush, toothpaste, soap, coffee, tea, mineral water, needles and thread). The hygiene is clean and the price is cheap. The double bed is very large and comfortable.

Reviewed November 06, 2023
Auto-translated through generative A.I.
10.0
Exceptional
Hong from Vietnam
Family with young children
Family Triple
Stayed 1 night in July 2023

A suitable and excellent hotel for a brief stay in Genting.”

The family room is decent and clean. However, there are some areas that could be improved. For instance, the bathroom window should be easier to close and it would be more convenient to have enough flip flops for the entire family.

Reviewed July 23, 2023
Auto-translated through generative A.I.
3.6
Su from Malaysia
Solo traveler
Twin or Double Room
Stayed 1 night in May 2024

Just no. ”

TL;DR: Just no. Book somewhere else. Many other reviewers have complained about the understaffing issue and the extremely slow check in process, and I can say they are all accurate. This hotel is so chronically understaffed that the person at the check in counter has "not slept all night". Upon my check in, the staff at the front desk informed me that their housekeeper "had run away" and the single housekeeper remaining would come downstairs later to clean - this was at 7pm in the evening. I got my room key anyway after a 30 minute wait, intending to just put my bags down, get changed, and head to a concert nearby. In the room, I was greeted by a surprise guest - a live cockroach (not that it would’ve been more acceptable had it been dead)! This one was found under the duvet on the bed. Unfortunately, that was not even the only one - there was one by the cups/water bottles on the counter, and another emerged from around the sink when I tried to wash my hands after killing the other two. All were quite small (at least adolescent sized) which probably meant there were many more lurking about unseen. The desk, chair, and sofa were stained and grimy (from a distance, I didn’t even dare to look closer after the first few roaches). The curtains had mold on them. At least the sink looked clean (until the cockroach emerged). I had to stand out in the corridor to get some mobile data (the WiFi was very weak to the point of uselessness, if you’re a Maxis customer, reception is terrible btw) and while I was there, a lady from a neighbouring room came out to ask me “has your room been cleaned yet??”. Hers was not either and she had checked in at 4pm (it was 8pm by now). There were bags of trash, towels, and sheets left in front of other room doors - we wondered if other residents had simply done their own room turn-overs. I left for the concert, and returned at about 1am. The rooms were not yet cleaned. I didn’t stay the night. At that point I was exhausted and felt like it was better to potentially lose money over dealing with additional conflict, the horribly slow front desk process, and a room change in a full yet understaffed hotel. Thankfully I’m from KL and drove up to Genting so I could just drive home. I can’t imagine being a tourist from another country in this situation. The Pahang State Govt charges RM3 for a “sustainability charge” and an additional RM10 if you’re a foreigner - frankly I would really like to know what they are sustaining here other than continued disappointment and contributing to the local cockroach population. It’s embarrassing. In the end, I simply went back to the front desk and checked out. In the process, the front desk staff (who was the same person, btw - please staff this hotel better. I can’t even entirely blame her for being that grumpy, she clearly is extremely overworked and sleep-deprived) told me that I was not even checked in, and therefore she had to check me in to then check me out. All logic left the building; I fully dissociated at this stage and just waited another 20 minutes so I could leave - she was holding my identity card hostage at that point, and whatever energy I had left, I decided to save it for making the drive down safely instead of spending it on being angry. I want to clarify that I haven’t even tried to pursue a refund or anything over all this. I’m writing this review because this was a genuinely disappointing experience, and if you’re an easily exhausted, conflict avoidant, roach-fearing person like myself, please save yourself the trouble and spend maybe a little extra for a nicer, reliable, and cockroach-free hotel with competent front desk and housekeeping staff. My mistake in booking this place was simply not reading reviews beforehand. I hope whoever reads this avoids making my mistake.

Reviewed May 06, 2024
9.2
Exceptional
CHEE from Malaysia
Couple
Standard - Non-Smoking
Stayed 2 nights in December 2023

Great value for money. Big and clean room. 20 minutes drive to Genting Top”

Great value for money. Located at Gohtong Jaya. 20 minutes drive to Genting top. Grabcar service is available Big and clean room . Comfortable bed. Bathroom is slightly small. Basin is outside the bathroom. Lots of restaurants nearby hotel, walking distance. Nearby attraction is a small strawberry farm. However, please note there is a delivery of linens activity happening everyday at wee hour from 2am at every floor. Our room no 222 is just opposite the linens room. The sound of the moving trolley along the corridor was unbearable that it woke us up in the middle of the night. And the truck delivering the linens was parked right below the window of our room and it made so much disturbing sound. Nevertheless, the Hotel Manager, Yvonne was kind enough to change room for us the next day upon my complaint. We were able to sleep well the 2nd night.

Reviewed December 20, 2023
8.0
Excellent
sharmaine from Malaysia
Solo traveler
Standard - Non-Smoking
Stayed 2 nights in May 2024

Good Experience ”

It was a busy weekend, so there was abit of a delay in the room preparation. However, i understand as the hotel was understaffed and had to clean over 200 rooms in one go. Overall had a pleasant stay and great time. The receptionist is adorable and funny too! Just hope they add to their manpower as it seems like some of them are overworking themselves. Great work, keep up!

Reviewed May 12, 2024
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This is a popular property. Don't miss out!