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Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Removed from saved list

9

Exceptional

4,459 reviews

4,459 reviews

Housekeeping97
Breakfast68
Shops31
See map

9.6

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Cooking Classes at Kings Kitchen Klub

70 m

Starhill Spa

100 m

Pavilion Kuala Lumpur

110 m

Pavillion Mall

120 m

Art Seni

130 m

Popular landmarks
Jalan Alor

580 m

KLCC - Bukit Bintang Pedestrian Walkway

580 m

Aquaria KLCC

610 m

KLCC Park

800 m

Petronas Twin Towers

1.1 km

Closest landmarks
Bukit Bintang (Star Hill)

160 m

Ayurvedium

160 m

Seri Melayu

170 m

Spa Indrani

170 m

Escentials

170 m

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

170 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Bukit Bintang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Sparkling clean

Located in heart of Kuala Lumpur

Check-in [24-hour]

Excellent room comfort & quality

Excellent breakfast

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Swimming pool [outdoor]

Fitness center

Bar

This property is in high demand!

16 travelers have booked today.

Value for money8.7
Distance to city center0 km
Location rating9.6
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.1 km

Rooms available at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Pavilion Suite King
...
  • Room size: 113 m²/1216 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Urban Suite King
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Urban Studio King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club City Oasis King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club City Oasis Twin
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Courtyard Oasis King
...
  • Room size: 38 m²/409 ft²
  • Courtyard view
  • 1 king bed
Enter dates to see prices
Courtyard OasisTwin
...
  • Room size: 38 m²/409 ft²
  • Courtyard view
  • 2 single beds
Enter dates to see prices
Club Grand Oasis King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Urban Twin Studio
...
  • Room size: 64 m²/689 ft²
  • City view
  • 2 single beds
Enter dates to see prices
City Oasis King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Pavilion Hotel Kuala Lumpur Managed by Banyan Tree have a hot tub?

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree does not have a hot tub.

What time is check-in and check-out at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?

For those who wish to drive their own cars, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?

Wake up to a great buffet breakfast at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree. Western breakfast is available for guests. There's an additional charge of 95 MYR for adults and 55 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?

On-site venues and convenient event services make Pavilion Hotel Kuala Lumpur Managed by Banyan Tree an ideal choice for hosting meetings. The 5 venues can accommodate up to 50 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the closest train, metro, or bus station to Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?

The closest train, metro, or bus station to Pavilion Hotel Kuala Lumpur Managed by Banyan Tree is SBK15 Muzium Negara, 120 m away.

What restaurants are nearby Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?

Restaurants including Celadon, Theo Broma Chocolate Lounge and Ebisu are popular in Pavilion Hotel Kuala Lumpur Managed by Banyan Tree’s neighborhood which is known as Bukit Bintang.

What popular shopping places are close to Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?

Shopping options in Pavilion Hotel Kuala Lumpur Managed by Banyan Tree’s Bukit Bintang neighborhood include Pavilion Kuala Lumpur, Berjaya Times Square and Sungei Wang Plaza.

What are popular attractions near Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree’s location in the Bukit Bintang neighborhood makes it close to famous attractions including Berjaya Time Square Theme Park, Bintang Walk and Museum of Illusions.

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Explore the neighborhood

What people love about Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

  • 10

    Exceptional
    Location

    "If you wish to shop at Pavilion Mall, then this hotel has one of the best locations as it's connected directly"

    Alvin

    |

    September 30, 2022

  • 9.6

    Exceptional
    Staff 

    "The staff is polite, friendly & well trained."

    ong

    |

    September 27, 2022

  • 8.4

    Excellent
    Location

    "Location is the best, hotel amenities screams luxe as expected from banyan."

    Farhana

    |

    September 26, 2022

Property ranking|Compared to 7,098 Kuala Lumpur properties
See all rankings
Location score
9.6/10
Service score
9.1/10
Cleanliness score
9.3/10
Couples review score
9.2/10
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Overall rating:

9

Exceptional
4,459 reviews
Cleanliness
9.3
Facilities
8.9
Location
9.6
Read all reviews >
What travelers say they love:
Quite a service and benefit with urban studio pack
Nick from Malaysia
Couple
More about Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

More about Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree is the perfect choice for travelers who want to take in the sights and sounds of Kuala Lumpur. Experience an urban escape in Kuala Lumpur with a stay at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree, with its exceptional location right in the city center. Did you know? Terminal Bersepadu Selatan is just 7.7 km away, giving guests convenient access to one of the city's urban transportation options.
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi services provided by the hotel make exploring Kuala Lumpur even more convenient. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
The hotel provides front desk services such as concierge service and luggage storage for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Feel right at home during your stay at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. In-room entertainment such as television, is provided for guests in select rooms. The hotel also offers bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Never let a day go wasted when you're at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree with all the activities and facilities provided. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Pick up something memorable for yourself or those waiting for you back at home, at the souvenir shops.


Around the property

Take some time to explore Kuala Lumpur during your stay at the hotel. Get a photograph of yourself in front of Menara Kuala Lumpur located 1.2 km away, a must-see for anyone visiting Kuala Lumpur.


Reasons to stay here

This hotel scores higher than 98% of the city's accommodations for cleanliness.
This accommodation is highly recommended for its location, scoring higher than 99% of other options in the city.
This accommodation is highly rated for its staff and service, beating 98% of competition within the city.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Breakfast

23 mentions

Housekeeping

12 mentions

Swimming Pool

7 mentions

Food & Dining

3 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Dutch
  • Italian
  • Japanese
  • Malay
  • Portuguese
  • Swedish
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Pool with view
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area

For the kids

  • Babysitting service
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • Laptop safe box
  • Laptop workspace
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Safety/security feature
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
Food and dining
Restaurants on site

The Courtyard

  • Cuisine: Asian
  • Menu: Buffet, A-la-carte

Ebisu

  • Cuisine: Japanese
  • Menu: Buffet

Whisky Cove

  • No additional information available
Location
170 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
Exceptional
Location

9.6

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    18.1 km
  • Kuala Lumpur International Airport (KUL)
    45.2 km

Public transportation

  • SBK15 Muzium Negara
    120 m
  • Bukit Bintang Monorail Station
    410 m

Hospital or clinic

  • Ting Skin & Laser Centre
    310 m

Shopping

  • Pavilion Kuala Lumpur
    110 m

Convenience store

  • 7 Eleven
    130 m

Cash withdrawal

  • ATM
    80 m
What's nearby

Popular landmarks

  • Pavilion Kuala Lumpur
    110 m
  • Jalan Alor
    580 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    580 m
  • Aquaria KLCC
    610 m
  • KLCC Park
    800 m
  • Petronas Twin Towers
    1.1 km
  • Menara Kuala Lumpur
    1.3 km
  • Chinatown - Kuala Lumpur
    2.0 km
  • Central Market
    2.1 km
  • KL Bird Park
    3.0 km

Nearby landmarks

  • Cooking Classes at Kings Kitchen Klub
    70 m
  • Starhill Spa
    100 m
  • Pavilion Kuala Lumpur
    110 m
  • SBK15 Muzium Negara
    120 m
  • Pavillion Mall
    120 m
  • Art Seni
    130 m
  • House of Suzie Wong
    140 m
  • Starhill Gallery
    140 m
  • Jim Thompson Silk
    140 m
  • Tiffin Bay/Tiff's Jazz Lounge
    150 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-4 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective from January 1st 2019, the Malaysian Government has extended the imposed smoking ban to further include hotel public areas, restaurants and guest rooms.
    In compliance with the ban, smoking is now only permitted 3 metres away from the hotel building at a designated area near the hotel’s main entrance.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Distance from city center0 km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)95 MYR
  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Number of bars/lounges1
  • Number of floors13
  • Number of restaurants2
  • Number of rooms 325
  • Year property opened2018
  • Most recent renovation2018
Property announcements

Complimentary self-parking for in-house guest is available. Guests are required to park in the designated hotel parking area which is accessible via the parking entrance after the hotel lobby, proceed through the 2nd boom gate into the hotel’s parking area.

For access from Pavilion KL mall’s parking, guest needs to follow the “Hotel” signage to access the second boom gate into the hotel’s parking

Reviews of Pavilion Hotel Kuala Lumpur Managed by Banyan Tree from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.3
Facilities8.9
Location9.6
Service9.1
Value for money8.7
High score for Kuala Lumpur
Rating
9+ Exceptional (573)
8-9 Excellent (102)
7-8 Very Good (90)
6-7 Good (21)
<6 Below Expectation (39)
Time of the year
Mar - May (202)
Jun - Aug (186)
Sep - Nov (215)
Dec - Feb (222)
All guests (2,528)
All room types
All languages

Show reviews that mention 

Showing 825 verified guest comments
12345
10.0
Exceptional
philip from Malaysia
Solo traveler
City Oasis King
Stayed 1 night in December 2021

Excellence in delivery ”

I arrived well before (12:00) the check in time (15:00) and the hotel was extremely busy. Valet parking was excellent. As with all hotels during endemic staff shortages are evident However the target check in time of 15:00 was maintained. The room club was well presented and clean. During COVID there is no dedicated check in / check out or lounge. However many of the club benefits were still offered. During the tsunami times of arrival and departure, the staff and elevators were overwhelmed. This comment from a friend. Again all staff we’re trying their best to meet the needs and possibly exceed my expectations One of many examples of , meeting customers expectations, was at about 22:00 I went to the COURT YARD restaurant. I was looking for a simple burger, the staff explained that they were actually closed. But she would ask the Chef if he could help. To be honest I said no need I felt that the Chef and kitchen had done enough for the day. Morning breakfast was satisfactory and again the staff were willing to help. The Restraunt was not busy at the time. Check out at about 10:00 , most of the clients were having breakfast or still asleep! All in all I was very satisfied. Well done team. Thank you

Reviewed December 12, 2021

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Dear philip, Thank you for sharing this amazing remark during your recent staycation at Pavilion Hotel Kuala Lumpur. We are delighted to read that you have enjoyed your stay with us and we really appreciate the time you took out of your day to recognize our wonderful hospitality. Rest assured, your thoughtful words will also be shared with the team which will continue to inspire and motivate them to deliver exceptional customer service. Nothing reads better than a delightful review like yours philip. Thank you for reviewing us and we would be honoured to welcome you back to our hotel in a not too distant future. Best regards, Anders General Manager

Responded December 16, 2021
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
chin from Malaysia
Family with teens
City Oasis Room
Stayed 5 nights in August 2021

Good hospitality ”

First, I've to thank 2 staffs ie Chloe and Rachel, who are really helpful. It's not easy to travel during the pandemic with strict restrictions. Before we reached the hotel, we have to submit all relevant documents including police permit for cross border and other relevant supporting documents. And both Chloe and Rachel had helped us b4 we checked into the hotel and throughout our stay. Secondly the room is super clean. The free breakfast is extremely yummy and all are room serviced. Everyone knows about its good location and easily accessible to any part of KL city centre. Pavilion Mall just next door. Despite that 99% of shops not opened in the mall, we still manage to get good lunch take away. We were glad that our package included dinner for 2 and so reduce our risk to restaurants or food court for take away. The fried rice is good. Thanks Pavilion Hotel! Highly recommended!!

Reviewed August 14, 2021

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Dear chin, We would like to thank you immensely for taking the time to share with us such gracious comment during your stay in Pavilion Hotel Kuala Lumpur. We are glad that you found our strategic location, the breakfast selection as well as the wonderful hospitality especially from both Chloe and Rachel, were up to your expectation, which we take great pride in. Your thoughtful words will also be shared with them and the entire team which will continue to inspire and motivate them to deliver exceptional customer service. Thank you again for leaving your review in Agoda and we certainly hope to welcome you back again and offer you another perfect stay. Best Regards, Anders General Manager

Responded August 16, 2021
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
Hwee from Malaysia
Couple
City Oasis Twin
Stayed 1 night in May 2021

one of the best hotels in bukit bintang”

one word: awesome 👏🏻 the hotel is newly built, hence everything about it is sparkling nice and beautiful. the check in was a breeze. however reception area got me confused. also i do understand understand why we need to take separate lifts to go up and down 8th floor to the reception. anyhow apart from that issue, everything else about this hotel is fabulous. room was nicely decorated and looks modern. amenities were adequately provided and there is even a coffee machine. i love kimono style bathrobes. and the tv 📺 channels were good. the most awesome thing about this hotel is thr breakfast! honestly i've never had a breakfast spread as generous as pavillion hotel. due to mco imposed - breakfast is sent to your room. one is allowed to choose 4 different breakfast items. so for 2 adults - u get 8 items. wow 🤩 certainly a lavish spread for breakfast! definitely worth the price included! i strongly recommend u choose a room with breakfast included, definitely worth your money! i really enjoyed my stay here as the location of hotel is the best in its class. shopping at pavillion is a breeze - just up escalator and bingo - you are at pavillion mall. hotel is connected to the mall, so no worries about logistics. i would definitely stay here again! luxurious and one of the best in its class! 🤟🏻

Reviewed May 20, 2021

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Dear Hwee, Thank you very much for outlining your experiences during your last visit to Pavilion Hotel Kuala Lumpur. We are happy to read that you enjoyed your experience with us and it is indeed a pleasure to receive such a nice review highlighting our perfect location, facilities, our spacious rooms as well as our breakfast selection. It's rewarding to know that we met your expectations Hwee thank you again for your perfect score and we hope to continue to be your preferred urban resort for many more years. Best Regards, Anders General Manager

Responded June 14, 2021
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
noor from Singapore
Couple
Courtyard Oasis King
Stayed 1 night in October 2019

Perfect-ness”

I would like to know express our gratitude to the reception country staff named Ms Angela. She gone an extra mile for looking out for us a available room with upgraded choice and club lounge access with a nominal charges. Due to the long drive from home, we did not regret accepting Ms Angela recommendation. Th room is superb and tremendously huge and amazingly clean with tip top facilities. Not forgetting the unforgettable experience over at the infinity pool...!!!! Magnificent view. Keep it up. Staffs at every lift lobby greeted us repeatedly with a constant smile on their faces. We felt very much welcome. And it's our FIRST experience here at Pavilion Hotel. Indeed it supercede some of our other favorite go to property! Good job. Thumbs up. Well done.

Reviewed October 28, 2019

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Dear noor, Thank you for your staying with us at Pavilion Hotel and for taking the time to write your review on Agoda. We are happy to know that you enjoyed your stay with us and with the hotel’s strategic location, spacious room, great facilities, as well as the wonderful hospitality from our team which we are very proud of. Thank you for your kind comments of our team in particular Angela from the reception and the rest of the team who are delighted to hear your kind words. Thank you again for choosing to stay with us and we look forward to your next visit soon. Best regards, Anders General Manager

Responded January 02, 2020
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
masyuriza from Malaysia
Family with young children
City Oasis Twin
Stayed 1 night in December 2021

The best hotel in KL!”

I really amazed with the hospitality that we received from this hotel. From the service, room, food & all. Room is superb, super comfortable, spacious, clean & our baby really loves the big mirror inside the room! At night, we went for bbq dinner at The Courtyard. Food was delicious with variety of choice. We also managed to go for the weekend brunch at Horizon Grill in Banyan Tree. The view, ambiance & food was just amazing. The staff very friendly, attentive & never stop checking on us just to ensure everything was perfect as we travel with our 8months old baby, which makes us feel really welcome & safe. Thank you for the hospitality, we will definitely come back!

Reviewed December 18, 2021

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Dear Masyuriza, Thank you for your wonderful review in Agoda. We are glad that you have enjoyed your stay with us particularly on our spacious room, the food offerings both at Courtyard and Horizon Grill in Banyan Tree Kuala Lumpur as well as our wonderful hospitality. Thank you again for sharing Masyuriza and we are looking forward to welcome you back to Pavilion Hotel Kuala Lumpur in the near future. Best regards, Anders General Manager

Responded December 21, 2021
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
Khaled from Malaysia
Family with young children
Club Grand Oasis King
Stayed 1 night in November 2021

Staycation In Pavilion KL”

stay is from Nov 5-7, 2021. My stay has 2 stories great and not so great. We booked 6 rooms to celebrate my daughter and father in law birthdays. We arrived on Nov 5 at 3 pm for the check in and the queue was very long that I reached the counter about 4 pm. No drinks served while waiting. The great part: 3 rooms were available to move in right away. The not great part: the other 3 rooms were only able to get them at about 06:30 pm after raising my voice and no one was coming to rescue from 4 pm until 06:30 p.m. Finally, Mr. Faisal made his way to check the rooms and while waiting at the reception, they issued the keys for the other 3 rooms. Mr. Faisal was also kind to give each of the delayed rooms RM 100 each for room service. On Nov. 6, he called me personally about 8 pm to bring 2 trays of cakes and apology card from the hotel. Overall stay, aside from the delay, was good as it is attached to the Pavilion mall which makes it easier to walk in. Thanks to Mr. Faisal for making the stay great.

Reviewed November 07, 2021

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Dear Khaled, Thank you for outlining your experience during your family staycation at Pavilion Hotel Kuala Lumpur. We value your feedback and regret on the experience you had anticipated especially on the room readiness for the 3 rooms. We are constantly ensuring that reoccurrences of such scenarios do not happen by retraining and ensuring hardware which need reworking are fixed as soon as possible. Meanwhile, we are glad that you have enjoyed the rest of your stay and truly appreciate your effort in taking the time out of your day to recognize the hospitality that you received from our associate especially Faisal at Front Desk. Many thanks for choosing to stay with us Khaled and we look forward to welcome all of you back to our hotel in the near future. Best regards, Anders General Manager

Responded December 16, 2021
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
zulfa from Malaysia
Couple
City Oasis Room
Stayed 1 night in October 2020

Lovely service”

Amazing experience having a short vacay here with my husband. Everything is perfect, room is clean, staff sincerely help us to get to our room and are so thoughtful to provide a surprise for my husband birthday with delicious cake and deco some balloon for him. Thanks chloe, monica and housekeeping team. Breakfast are great too! Lots of variety from nasi lemak, satay, omelette, variety of fruits. Not to forget the location is superb, easy access to pavillion mall, fahrenheit(5mins walking distance)...We will definitely come again! Thank you Pavilion Hotel team!

Reviewed October 13, 2020

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Dear zulfa, Thank you for leaving such a wonderful review and also a generous 5 star rating of your short vacation at Pavilion Hotel Kuala Lumpur. We are delighted to read your positive comments specifically on our rooms, breakfast selection as well as the wonderful hospitality and we will definitely share your kind sentiments to the entire team. We thank you once again for choosing us to be part of your husband’s birthday celebration, zulfa and we are looking forward to welcoming you and your family back for many more joyous occasions. Best regards, Anders General Manager

Responded October 30, 2020
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
Nur from Malaysia
Group
Urban Studio King
Stayed 1 night in October 2021

Good service and Strategic Location”

I would say I am satisfied with the service by pavilion hotel kl.The bathtub is huge and beautiful, the cleanliness is okay and breakfast service is also good. but just one thing to improve. I arrived at hotel 23rd Oct 2021 on 3.15pm and clueless to enter which elevator at level 1M , didnt get any help from staff at that time. Another guest inform me which elevator I need to take directly to check in counter. Really spoil my mood at that time but luckily service at reception and the next day at breakfast is awesome. Thank you, definitely will comeback

Reviewed October 26, 2021

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Dear Nur, Thank you very much for outlining your experience during your recent stay with Pavilion Hotel Kuala Lumpur. It is with regret to hear your experience and rest assured that reoccurrences of such scenarios do not happen and areas that need reworking are fixed as soon as possible. Thank you again for sharing your feedback Nur. We are glad that you have managed to enjoy the rest of your stay with us and we look forward to welcome you back to our hotel in the foreseeable future. Best regards, Anders General Manager

Responded October 27, 2021
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
Muhammed from Singapore
Family with young children
Courtyard Oasis King
Stayed 2 nights in October 2019

Worth the money spent! ”

We got upgraded to a club room (with some top up) and it was the best decision ever! The normal room is fine but the view was blocked and of course it was small. We got upgraded to a suite, we got free cocktail/coffee session in the evenings, complimentary laundry for 3 pieces of clothings per day. The room was spacious with a huge bathtub which my kids really enjoyed! The breakfast spread was good and it was a different spread on both days. They had a good selection of fruits, kueh and pastries on top of the usual buffet selections. Please note that kids 6-12 years old need to pay for buffet breakfast. The location is superb. There’s a lift that takes you down to Pavilion mall which is very convenient! The only setback I found in this hotel is that the pool is not kids friendly. There’s only one infinity pool which might not be suitable for all kids. Will definitely return!

Reviewed October 09, 2019

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Dear Muhammed, Thank you for staying with us at Pavilion Hotel and for taking time to write a review in Agoda. We are thrilled you enjoyed the spacious room, breakfast selection, the facilities as well as our finest location. We are indeed lucky to be located at such a stunning part of Kuala Lumpur. Meantime, we also appreciate your feedback on the kids friendly pool. Feedback of all kinds are very important to us and we will certainly look into your valued observations. Thank you again for sharing and we look forward to welcome you back in the near future. Best Regards, Anders General Manager

Responded October 11, 2019
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
Swee from Brunei Darussalam
Group
City Oasis Twin
Stayed 2 nights in October 2019

Holiday Trip”

The hotel room was spacious, clean and comfortable. The location was ideal because it is walking distance to the Jalan Alor and it is integrated into the Pavilion Mall. Shopping, eating and drinking was not a problem. The staff was friendly, helpful and polite. The breakfast buffet was one of the best we had in terms of variety and it was cooked wonderfully and good variety of coffee too. It was indeed a flavourful experience. I would definitely come back to stay and recommend to my friends and family.

Reviewed November 13, 2019

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Dear Swee, Thank you for taking the time to post your comments in Agoda on your previous stay in Pavilion Hotel Kuala Lumpur. It is very delightful to read your generous comments especially on our spacious rooms as well as the breakfast selection and we love knowing that you found the service from our associates were up to your expectation, which we take great pride in. Thank you again for your recommendation Swee, and we hope we have the pleasure to welcome you back again to our hotel in the near future. Best regards, Anders General Manager

Responded November 14, 2019
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
Joo from Malaysia
Family with young children
City Oasis King
Stayed 1 night in March 2019

Very pleasant stay”

Very friendly and attentive staff! Room is clean and new, bedding and pillows are so comfortable and minibar has a lot to offer! Unbeatable location as it is connected to Pavilion mall, very convenient as I travelled with young kids. Just got to take note that lobby is at level 8, and it u drive be sure to park at hotel car park instead of mall carpark(same entrance) On top of the great stay, Buffet breakfast is delicious! Highly recommend this hotel and will definitely come back!

Reviewed March 11, 2019

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Dear Joo, Thank you for sharing your amazing comments in Agoda during your previous stay at our newly opened Pavilion Hotel. It is indeed a pleasure to receive such a nice review highlighting our room, facilities, breakfast selection and most of all, appreciation of which we are most proud, our friendly and helpful staff. Nothing reads better than a delightful review like yours, thank you again for reviewing us and we would be honoured to welcome you back to our hotel in the near future. Best regards, Anders Dimblad General Manager

Responded April 12, 2019
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
Sabrina from Malaysia
Couple
Club Grand Oasis King
Stayed 2 nights in September 2021

Very good!”

Had the best 2 nights in the hotel. Everything was great - room was clean , staff were helpful and friendly, location was really good since it's next to the major shopping malls. The only thing that could be improved would be the food. The food in the breakfast line could be warmer. Overall taste is still good but it'll be great to have soft, warm pastries. Will definitely be back the next time.

Reviewed September 28, 2021

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Dear Sabrina, Let us begin by extending our sincere appreciation for choosing Pavilion Hotel during your 2-night staycation in Kuala Lumpur. It is indeed a pleasure to receive such a nice review highlighting our wonderful hospitality, which we take pride in. Meantime, we also appreciate your comments specifically on the quality of our breakfast, which we will act upon. Thank you for sharing with other traveler, Sabrina and we greatly looking forward to your return for another memorable stay. Best regards, Anders General Manager

Responded September 29, 2021
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
Priscilla from Malaysia
Family with young children
Grand Oasis Room
Stayed 2 nights in September 2021

Satisfactory Staycation ”

Had a short staycation here, room was clean & comfortable, amenities were more than sufficient, the breakfast buffet was GOOD, but the most satisfying feature for us was the shower! Staff were polite and very gracious, SOP was followed and adhered to, we had a very enjoyable stay. The mall is attached (very convenient), with the covered walkway one can walk all the way from the hotel to KLCC without ever being exposed to the elements.

Reviewed September 28, 2021

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Dear Priscilla, Thank you for sharing this outstanding remark during your recent staycation at Pavilion Hotel. We are pleased to hear of your overall positive experience with us especially on the ideal location, the room facilities, breakfast selection as well as our wonderful hospitality were up to your expectation, which we take great pride in. Thank you again for this perfect score Priscilla and we certainly look forward to welcome you, again and offer you another seamless experience. Best regards, Anders General Manager

Responded September 29, 2021
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
ZI from Malaysia
Solo traveler
Stayed 2 nights in September 2020

Everything is awesome!!”

Arrive at 1pm something, the FO staff provide me the early check in and fulfill my requested to free upgrade to Grand Oasis. The room is comfortable, the bathroom comes along with bathtub. The breakfast is delicious. The chef make perfect omelets. All staff is superb friendly and kind. I really enjoy my stay and in future I will return back.

Reviewed September 28, 2020

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Dear ZI, Thank you for leaving us with a great review in Agoda. It is a pleasure to read how you felt about us and we certainly hope to welcome you back again to Pavilion Hotel Kuala Lumpur and offer you with another remarkable experience. Best regards, Anders General Manager

Responded September 29, 2020
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
Jason from Malaysia
Couple
City Oasis Room
Stayed 3 nights in December 2020

best hotel in KL for us”

we're a couple who comes to KL for shopping and this hotel really ticks all our boxes with flying colors. the staff were one of the friendliest we've ever experienced, the room was big and comfortable, the bed was so cozy, the location was perfect, the breakfast was also great! we really can't ask for more the so reasonable price we're paying to stay in this luxurious hotel!

Reviewed January 04, 2021

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Dear Jason, We greatly appreciate your time and pleased to hear your overall positive feedback during your staycation in Pavilion Hotel Kuala Lumpur. We are delighted to read that you enjoyed your stay with us and we really appreciate the time you took out of your day to recognize our friendly associates. Rest assured, we will convey your kind words along to the entire team. Thank you for recommending us to the world Jason, and we look forward to welcome you back very soon for another remarkable stay. Best regards, Anders General Manager

Responded January 06, 2021
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
Hui from Singapore
Group
Stayed 2 nights in September 2019

Would come back again!”

Extremely good location and hotel is connected to Pavilion mall, which is super convenient! Hotel room is clean too and love the Banyan tree soap and toiletries! Managed to use the infinity pool at the rooftop early in the morning and loved it! Breakfast was not bad and staffs are friendly too. Would definitely book again if I’m back to KL in the future! :)

Reviewed September 23, 2019

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Dear Hui, Thank you for staying with Pavilion Hotel during your recent visit to Kuala Lumpur. We are very pleased to know that you had a great experience and that our services and facilities provided were up to your expectations. Thank you again for sharing with the travellers in Agoda and we look forward to your next visit sometime soon. Best regards, Anders General Manager

Responded September 26, 2019
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
Ramesh from Singapore
Family with young children
Grand Oasis King
Stayed 2 nights in December 2021

A Perfect Getaway !”

We stayed for our youngest birthday - overall the stay was excellent, the room was spacious, and it was clean that we get daily change of linens. The frontdesk guys are excellent, check-in was fast and everything else was just above and beyond what we've expected. A great place for family and also solos!!

Reviewed May 27, 2022

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Dear Ramesh, It was our pleasure to serve you during your stay in Pavilion Hotel Kuala Lumpur. Thank you for staying with us and we look forward to welcome you back very soon for another remarkable stay. Best regards, Anders General Manager

Responded May 30, 2022
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
9.6
Exceptional
Samantha from Malaysia
Couple
City Oasis King
Stayed 1 night in December 2020

Perfect weekend staycation”

Love the strategic location of the hotel attached to the Pavilion Shopping Mall. In order to entitled free parking for hotel guest, need to pass through the 2nd auto gate indicated hotel guest signboard and get your parking ticket validated by front desk, otherwise you will have to pay according to mall parking charges. When check in need to go to level 1M for tempature check due to pandemic season, then proceed to Level 8 for check in. Professional, friendly and well trained hotel staff I must said, kudos to all front desk, cafe staff and chef, we feel warmth and welcomed during our 2D1N stay here. Breakfast in buffet style, though not much choices but satisfactory. Infinity swimming pool quite small but that's ok since we are not coming for this. Feeling refresh and waking up in the center of the KL city and overseeing the busy city in a quiet way. We really feel relaxed and satisfied on our weekend short staycation here with the quiet room, nice bed, spacious bathroom and basin, good job to Banyan Tree management.

Reviewed December 20, 2020

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Dear Samantha, Thank you for sharing your overall positive experience during your weekend staycation in Pavilion Hotel Kuala Lumpur. We love reading that you found the property to be wonderful with our strategic location, spacious rooms and the service met your expectations which we take great pride in. We will also share your kind sentiments with the entire team and we are grateful of your praises. Thank you again for sharing with the Agoda travellers, Samantha and we look forward to your next visit sometime soon. Best regards, Anders General Manager

Responded December 23, 2020
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
9.6
Exceptional
Mina from Australia
Group
Club Grand Oasis King
Stayed 4 nights in July 2019

Exceptional”

The location was very good as it directly connects to Pavilion mall so that we didn't need to walk outside when it was very hot. We stayed on the club level and could check in at the club lounge comfortably. We could have some drinks and refreshment while we waited for our check-in was processed. When we went to the reception, the reception staff asked us if we wanted to check in there or at the club lounge. We didn't know anything so said either one is fine and asked if there is any difference? The staff then told us that we could have some drinks and cakes etc while we are checking in. He could've told us that right from the start. The Staff were very helpful and tried to accomodate our requests as much as possible. My husband got sick half way through the trip and one of the staff asked if she could arrange the kitchen staff to make rice porrige for him which was nice. The house keeping could've improved a bit but we'd come back here again.

Reviewed July 11, 2019

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Dear Mina, Thank you for sharing your thoughts regarding your recent visit to Pavilion Hotel Kuala Lumpur. We are happy to read that you enjoyed your stay however we would like to apologize on the shortcomings which you have encountered during check-in upon your arrival. Kindly rest assured it has been addressed with the respective team and we are working hard to improve the experience for your next visit. \It is an honour and delight to read your observations. Thank you again for being our guest and we hope to have an opportunity to welcome you back to our hotel for a remarkable stay. Best Regards, Anders General Manager

Responded October 21, 2019
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
10.0
Exceptional
laura from Italy
Couple
City Oasis Room
Stayed 1 night in September 2019

Top class hotel”

New, smart, super clean hotel. Excellent quality of the linen, very comfy beds, very good amenities, wifi works well. Good air cond. Swimming pool located on the roof has warm water. Location is perfect, connected to Pavillion Mall. Staff is very kind. Really nothing to complain.

Reviewed September 15, 2019

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Dear laura, We greatly appreciate your time and pleased to hear of your overall positive experience during your stay in Pavilion Hotel Kuala Lumpur. Thank you again for sharing with all the travellers in Agoda and we look forward to welcome you back in the future. Best regards, Anders General Manager

Responded September 20, 2019
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
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