Dear Nutnapatr, Thank you very much for taking the time to share such a detailed and wonderful review regarding your recent stay at Holiday Inn Express Rayong. We are truly delighted to hear that you found our hotel to be exceptional value and that many aspects of your stay met or exceeded your expectations. Your kind comments about the comfort of the bed and pillows, room condition, water pressure, and air conditioning are greatly appreciated. We also appreciate your understanding regarding the room size, as our rooms are designed to be compact yet functional in line with the Holiday Inn Express concept. Thank you as well for your observations on the in-room amenities and bedding details—your feedback is very valuable to us as we continue to enhance our guest experience. Your thoughtful comments are truly appreciated and will be shared with our team as encouragement to continue delivering high standards. Thank you once again for your support. We look forward to welcoming you back

Dear Benjamas, Thank you very much for updating your feedback and sharing your recent stay experience at Holiday Inn Express Rayong. We are delighted to hear that you were satisfied with the current parking arrangements, including the assistance provided by our security team, as well as the breakfast quality and replenishment, even during busy periods. It is also wonderful to know that you appreciated the room layout, cleanliness, modern condition, and our room preparation with the air conditioning running in advance for guest comfort, especially during the hot weather in Rayong. We truly appreciate your detailed comments regarding the in-room and bathroom facilities, as your feedback is very valuable for our continuous improvement. Thank you once again for your continued support and trust in our hotel. We look forward to welcoming you back again soon. Kind regards, Korphon Kongchag (Ed) Assistant Rooms Division Manager

Dear Punyada, Thank you very much for choosing to stay with us and for sharing such detailed and valuable feedback. We are delighted to hear that you enjoyed your extended stay with us and appreciated our convenient location near RIL Industrial Estate, spacious room, comfortable sofa and work area, clean bathroom, stable hot water system, and the convenience of our power outlets and amenities. We are also very pleased to know that you enjoyed our shower gel, shampoo, and lotion. We sincerely apologize for the small piece of waste found beside the washbasin and especially that it remained there for more than two days before being noticed. This does not reflect the level of cleanliness we aim to provide. We have shared your feedback with our Housekeeping team to reinforce attention to detail during room cleaning and inspection. We also appreciate your comments regarding the shower holder and hot water. We have shared these observations with our Engineering team for further inspection

Dear Thanyalak, Thank you very much for sharing such a wonderful and detailed review. We are delighted to know that you had a very comfortable stay at Holiday Inn Express Rayong and found our hotel modern, clean, and well maintained. It is especially wonderful to hear that you enjoyed the comfortable room, modern design, and bedding, and that everything you needed was provided during your family trip. We are thrilled that your child enjoyed our Kids Club. We put great care into creating a bright and welcoming space where children can have fun, explore, and enjoy their time at the hotel. Your kind comments about the books, toys, tent, and play area are truly appreciated. We are also pleased that you enjoyed our swimming pool and fitness room, providing options for both children and adults to relax and stay active during their stay. Thank you once again for choosing Holiday Inn Express Rayong for your family trip. Your kind feedback means a great deal to our entire team, and we look

Dear Kittiya, Thank you for taking the time to share your feedback regarding your stay at Holiday Inn Express Rayong. We are pleased to hear that you enjoyed the cleanliness, comfortable bed, cool air conditioning, and facilities such as the swimming pool and fitness center. At the same time, we appreciate your valuable suggestions regarding the bed size and breakfast quality. Your comments regarding the menu variety and food preparation have been shared with the relevant team for review and improvement. We sincerely apologize that the breakfast experience did not fully meet your expectations and truly appreciate your honest feedback, which helps us improve our services further. We hope to have the opportunity to welcome you and your family back again for an even better stay in the future. Kind regards, Korphon Kongchag (Ed) Assistant Rooms Division Manager