Customhouse Hotel & Backpackers

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

252 Haven Road, Port Nelson, Nelson, New Zealand, 7010

Highlights

Free Wi-Fi in all rooms!
Air conditioning
Bar
Laundry service
Non-smoking

Facilities

Free Wi-Fi

Free parking

Bar

Tours

Laundry

Bicycles

Smoke-free property

English

About us

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Port Nelson part of Nelson, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous World of WearableArt & Classic Cars Museum. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.
Room comfort and quality 7.4
Service 7.3
Value for money 7.3
Location 7.1

Based on 19 verified reviews

Room comfort and qua...

7.4

Service

7.3

Value for money

7.3

Location

7.1

Facilities

6.7

Cleanliness

6.4

See map

7.1Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Nelson Provincial Museum
1.7 km
Queen's Gardens
1.7 km
Nelson Farmers' Market
1.8 km
Christ Church Cathedral
1.8 km
Suter
1.9 km
Closest landmarks
South Pacific Distillery
60 m
Nelson Yacht Club
430 m
Russell Reserve Playground
490 m
Rutherford Park
1.0 km
Trafalgar Park
1.1 km

Good to know

Value for money7.3
Location rating7.1
Nearest airportNelson Airport (NSN)
Distance to airport5.6 km

Rooms available at Customhouse Hotel & Backpackers

Double Room with shared bathroom room
...
  • 1 queen bed
  • 1 queen bed
Enter dates to see prices
Double
...
  • 1 queen bed and 1 bunk bed
  • 1 queen bed and 1 bunk bed
Enter dates to see prices
Double Ensuite
...
  • 1 queen bed
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Customhouse Hotel & Backpackers offers non-water sport and outdoor activities such as bicycle rental for you to take joy in.

Yes! Customhouse Hotel & Backpackers offers laundry service at your disposal for whenever you need your favorite outfits clean and fresh all throughout your holiday. Please contact the property for more information.

Customhouse Hotel & Backpackers offers car park free of charge for all travelers traveling with a vehicle. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

While staying at Customhouse Hotel & Backpackers, start off your trip by visiting the closest points of interest that are within walking distance to the property which include South Pacific Distillery, Nelson Yacht Club, and Russell Reserve Playground.

While staying at Customhouse Hotel & Backpackers, delight in your evening or night out at Phat Club or Shark Club to make the most out of your nightlife.

100.0% of our verified visitor assessments have given an optimistic review and remarks about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Customhouse Hotel & Backpackers down in the review section.

100.0% of our past visitor ratings have given an optimistic review and comments about this property's swimming pool. You can look up on more detailed customer reviews, and comments for Customhouse Hotel & Backpackers down in the review section.

Past business travelers that have stayed at this property have given Customhouse Hotel & Backpackers an average rating of 6.0. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

Past couple travelers that have stayed at this property have given Customhouse Hotel & Backpackers an average rating of 6.7. You can look up on more in depth customer testimonials, and responses by filtering for a specific type of verified guest travelers down in the review section.

Verified families with young children that have stayed at this property have given Customhouse Hotel & Backpackers an average rating of 10.0. You can look up more complete customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

Customhouse Hotel & Backpackers is situated within Port Nelson, which makes it ideally close to natural points of interest including Queen's Gardens and Founders Park.

Check-in is from 2:00 PM, and check-out is until 10:00 AM. You may inquire about early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the specified time frame may be charged an additional fee.

More about Customhouse Hotel & Backpackers

More about Customhouse Hotel & Backpackers

Customhouse Hotel & Backpackers: A Charming Stay in Nelson, New Zealand

Welcome to Customhouse Hotel & Backpackers, a delightful 3-star hotel nestled in the heart of Nelson, New Zealand. With its convenient location, this charming hotel offers a comfortable and affordable stay for travelers seeking a memorable experience. Whether you're exploring the vibrant city or embarking on outdoor adventures, Customhouse Hotel & Backpackers provides a cozy home away from home. Built in 2009, Customhouse Hotel & Backpackers has been a popular choice for visitors to Nelson. With its recent renovations, the hotel boasts modern amenities and a fresh ambiance that ensures a pleasant stay for all guests. From the moment you step inside, you'll be greeted with warm hospitality and a welcoming atmosphere, making you feel instantly at ease. With only 9 well-appointed rooms, Customhouse Hotel & Backpackers offers an intimate and personalized experience. Each room is tastefully decorated and thoughtfully designed to provide utmost comfort and convenience. Whether you're a solo traveler, a couple, or a group of friends, you'll find the perfect accommodation to suit your needs. So, sit back, relax, and unwind in the cozy ambiance of your room after a day of exploring the wonders of Nelson.

Unwind and Party at Customhouse Hotel & Backpackers' Vibrant Bar

Customhouse Hotel & Backpackers in Nelson, New Zealand, offers a vibrant and lively bar, perfect for unwinding and partying the night away. Step into our bar and be greeted by a lively atmosphere, friendly staff, and a wide selection of beverages to choose from. Whether you're in the mood for a refreshing craft beer, a classic cocktail, or a glass of fine wine, our bar has something to satisfy every taste. Sit back and relax with your drink of choice while enjoying the company of fellow travelers and locals, or get the party started with our regular live music events and DJ nights. Our bar is the perfect place to let loose, socialize, and create unforgettable memories during your stay at Customhouse Hotel & Backpackers.

Convenience Facilities at Customhouse Hotel & Backpackers

Customhouse Hotel & Backpackers in Nelson, New Zealand offers a range of convenience facilities to ensure a comfortable and hassle-free stay for guests. One of the standout features is the laundry service, which allows guests to easily take care of their laundry needs without having to leave the hotel. Whether you're a backpacker on a long journey or a traveler looking to freshen up your clothes, this service is a convenient and time-saving option. Another great convenience facility at Customhouse Hotel & Backpackers is the Wi-Fi availability in public areas. Stay connected and browse the web from the comfort of the hotel's common areas, allowing you to catch up on work, plan your day's activities, or simply stay connected with friends and family. Additionally, the hotel offers free Wi-Fi in all rooms, ensuring that you can enjoy seamless internet access throughout your stay. With these convenience facilities, Customhouse Hotel & Backpackers goes above and beyond to provide a comfortable and convenient experience for its guests. Whether you need to do your laundry or stay connected online, these amenities make your stay in Nelson a breeze.

Convenient Transport Facilities at Customhouse Hotel & Backpackers

Customhouse Hotel & Backpackers in Nelson, New Zealand offers a range of convenient transport facilities to ensure a hassle-free stay for guests. Whether you're exploring the beautiful city or embarking on exciting tours, this hotel has got you covered. One of the standout features of this hotel is its excellent tour services. The knowledgeable staff can assist you in planning and booking various tours and activities in and around Nelson. From scenic hikes in the Abel Tasman National Park to wine tasting tours in the renowned Marlborough region, you can easily explore the best that Nelson has to offer with the help of the hotel's dedicated team. Additionally, Customhouse Hotel & Backpackers provides a complimentary car park, making it convenient for guests who prefer to explore the city at their own pace. This free-of-charge car park ensures that you have a secure place to park your vehicle while you enjoy the sights and sounds of Nelson. Whether you're traveling with your own car or renting one, you can rest assured that your vehicle will be safe and easily accessible throughout your stay.

Comfort and Entertainment at Customhouse Hotel & Backpackers

At Customhouse Hotel & Backpackers, we prioritize your comfort and entertainment during your stay. Our rooms are equipped with a range of facilities to ensure a memorable and enjoyable experience. Sit back and relax in our cozy rooms while enjoying a wide selection of in-house movies. Whether you're in the mood for a thrilling action flick or a heartwarming romantic comedy, our in-house movies provide endless entertainment options for you to unwind after a long day of exploring Nelson. To help you look your best, we provide hair dryers in every room. Say goodbye to bulky travel hair dryers and save space in your luggage. Our hair dryers are conveniently located in the bathrooms, allowing you to easily style your hair before heading out to discover all that Nelson has to offer. For your entertainment needs, each room is equipped with a television featuring satellite/cable TV. Stay up-to-date with your favorite shows or catch up on the latest news from around the world. With a wide range of channels to choose from, you'll never miss out on your favorite programs while staying at Customhouse Hotel & Backpackers. Experience comfort and entertainment at its finest at Customhouse Hotel & Backpackers. Book your stay with us today and enjoy the convenience of in-house movies, hair dryers, and satellite/cable TV in our well-appointed rooms.

Comfortable and Affordable Rooms at Customhouse Hotel & Backpackers

At Customhouse Hotel & Backpackers, we offer a range of comfortable and affordable room options to suit every traveler's needs. Whether you're traveling solo or with a group, we have the perfect room for you. Our Double Ensuite rooms are ideal for couples or solo travelers looking for a cozy and private space. With a comfortable Queen Bed, you can enjoy a good night's sleep after a long day of exploring Nelson. For those traveling with friends or family, our Double Ensuite with Bunk rooms offer the convenience of a Queen Bed or a Bunk Bed, providing flexibility and comfort. By booking your stay at Customhouse Hotel & Backpackers through Agoda, you can enjoy the best prices available. Agoda ensures that you get the most value for your money, allowing you to save on accommodation costs and spend more on experiencing the beauty of Nelson. With Agoda's user-friendly platform, booking your room is hassle-free and convenient, making your travel planning a breeze. Choose Customhouse Hotel & Backpackers on Agoda for a seamless and enjoyable booking experience.

Discover the Vibrant Port Nelson in Nelson, New Zealand

Nestled in the picturesque coastal city of Nelson, the Customhouse Hotel & Backpackers offers easy access to the vibrant Port Nelson. As the main gateway to the region, Port Nelson is a bustling hub of activity, with a rich maritime history and a range of exciting attractions to explore. Stroll along the waterfront promenade and soak in the stunning views of the sparkling Tasman Bay. Watch as fishing boats and cargo ships come and go, creating a lively atmosphere. Take a leisurely walk to the iconic lighthouse and enjoy panoramic vistas of the harbor and the surrounding mountains. For those seeking adventure, Port Nelson is the perfect starting point for various water activities. Hop on a boat and venture out into the bay for a thrilling fishing or dolphin-watching excursion. If you prefer to stay on land, rent a kayak or paddleboard and explore the calm waters at your own pace. After a day of exploration, unwind at one of the waterfront cafes or restaurants, where you can indulge in delicious seafood dishes while savoring the serene views. With its vibrant atmosphere, stunning scenery, and a wide range of activities, Port Nelson is a must-visit destination for travelers seeking a memorable experience in Nelson, New Zealand.

Convenient Transportation Options from Nelson Airport to Customhouse Hotel & Backpackers

Located in the heart of Port Nelson, Customhouse Hotel & Backpackers is a popular choice for travelers seeking comfortable and affordable accommodation in Nelson, New Zealand. Getting to the hotel from Nelson Airport is a breeze, thanks to the various transportation options available. One of the most convenient ways to reach Customhouse Hotel & Backpackers from Nelson Airport is by taxi. Taxis are readily available outside the airport terminal, and the journey to the hotel takes approximately 15 minutes. This option is ideal for those who prefer a direct and hassle-free transfer. For budget-conscious travelers, the airport shuttle service is a great option. The shuttle operates on a regular schedule and offers door-to-door service to Customhouse Hotel & Backpackers. This shared transportation option allows you to save money while enjoying the convenience of a comfortable and reliable transfer. If you prefer public transportation, you can take the local bus from Nelson Airport to Customhouse Hotel & Backpackers. The bus stop is conveniently located just a short walk from the airport terminal. The bus ride to the hotel takes around 20 minutes and offers a scenic journey through Nelson. No matter which transportation option you choose, you'll find yourself at the doorstep of Customhouse Hotel & Backpackers in no time. With its central location and easy accessibility, this charming hotel is the perfect base for exploring Nelson's attractions and enjoying a memorable stay in New Zealand.

Delicious Dining Options Just Steps Away

When it comes to dining options, Customhouse Hotel & Backpackers couldn't be better situated. Right on the doorstep, guests will find a range of fantastic restaurants to satisfy their cravings. For those in the mood for some classic Kiwi fare, Blue Haven Fish & Chips is a must-visit. This local favorite offers mouthwatering fish and chips, as well as other seafood delights. Anchor Bar & Grill, located just a short stroll away, is perfect for those seeking a hearty meal. With a menu featuring delicious burgers, steaks, and fresh seafood, there's something to please every palate. And for those looking for a unique dining experience, The Styx is the place to be. This charming restaurant offers a fusion of international flavors, with a menu that includes dishes inspired by Asian, European, and Middle Eastern cuisines. Whether you're in the mood for fish and chips, a juicy steak, or a culinary adventure, the surrounding restaurants near Customhouse Hotel & Backpackers have got you covered.

A Memorable Stay at Customhouse Hotel & Backpackers

Discover a hidden gem in the heart of Nelson, New Zealand, at the Customhouse Hotel & Backpackers. This charming hotel has received positive customer ratings across various categories, making it a top choice for travelers seeking a memorable stay. One of the standout features of this hotel is its exceptional value for money. With an impressive overall rating of 7.0 and a specific rating of 7.3 for value, guests can enjoy comfortable accommodation and excellent amenities without breaking the bank. Whether you're a budget-conscious traveler or simply looking for great bang for your buck, Customhouse Hotel & Backpackers offers unbeatable value that will leave you pleasantly surprised. Another aspect that guests appreciate about this hotel is its friendly and attentive staff. With a staff performance rating of 7.3, you can expect warm hospitality and personalized service throughout your stay. The dedicated team at Customhouse Hotel & Backpackers goes above and beyond to ensure that every guest feels welcomed and well taken care of. From providing helpful local recommendations to assisting with any requests, the staff's commitment to guest satisfaction is truly commendable.

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Amenities and facilities

Good6.7

Facilities

Most talked about facilities

Languages spoken
  • English
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Tours
Dining, drinking, and snacking
  • Bar
Services and conveniences
  • Elevator unavailable
  • Laundry service
  • Smoke-free property
  • Smoking area unavailable
Access
  • Pets allowed unavailable
Getting around
  • Car park [free of charge]
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Fan
  • Free bottled water unavailable
  • Hair dryer
  • Heating
  • Internet access – LAN
  • Internet access – wireless
  • Non-smoking
  • Shower
  • Soundproofing
  • Telephone
  • Wi-Fi [free]

Location

252 Haven Road, Port Nelson, Nelson, New Zealand, 7010

Very good7.1

Location

Airports
  • Nelson Airport (NSN)
    5.6 km
  • Woodbourne Airport (BHE)
    57.1 km
Public transportation
  • Wakefield Quay Station
    2.1 km
Hospital or clinic
  • Collingwood Health
    1.8 km
Shopping
  • Nelson Farmers' Market
    1.8 km
Convenience store
  • Shell Select
    1.3 km
Cash withdrawal
  • ATM
    590 m

What's nearby

Popular landmarks
  • Nelson Provincial Museum
    1.7 km
  • Queen's Gardens
    1.7 km
  • Nelson Farmers' Market
    1.8 km
  • Christ Church Cathedral
    1.8 km
  • Suter
    1.9 km
  • Centre of New Zealand
    2.2 km
  • Founders Park
    2.3 km
  • Tahunanui Beach
    2.4 km
  • World of WearableArt & Classic Cars Museum
    4.8 km
  • Broadgreen Historic House
    6.2 km
Nearby landmarks
  • South Pacific Distillery
    60 m
  • Nelson Yacht Club
    430 m
  • Russell Reserve Playground
    490 m
  • Rutherford Park
    1.0 km
  • Trafalgar Park
    1.1 km
  • Pioneer Park
    1.1 km
  • Refinery Artspace
    1.2 km
  • Anzac Park
    1.2 km
  • Sequoia Reserve
    1.3 km
  • Delorenzo's Studio Apartments
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until10:00
  • Reception open until22:00
Getting around
  • Travel time to airport (minutes)14
The property
  • Number of rooms 9
  • Most recent renovation2009
  • Number of bars/lounges1

Reviews of Customhouse Hotel & Backpackers from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
7.0
  • Room comfort and quality score 7.4 out of 10 and is a high score in Nelson
    Room comfort and quality7.4
  • Service score 7.3 out of 10 and is a high score in Nelson
    Service7.3
  • Value for money score 7.3 out of 10 and is a high score in Nelson
    Value for money7.3
  • Location score 7.1 out of 10 and is a high score in Nelson
    Location7.1
  • Facilities score 6.7 out of 10 and is a high score in Nelson
    Facilities6.7
  • Cleanliness score 6.4 out of 10 and is a high score in Nelson
    Cleanliness6.4
High score for Nelson

Rating

9+ Exceptional (5)
8-9 Excellent (0)
7-8 Very Good (2)
6-7 Good (4)
<6 Below Expectation (6)
Guest Type
Language
Showing 17 verified guest comments
Changed to review page 1
  1. 4.0
    Ian from United Kingdom
    Solo traveler
    Double Room with shared bathroom room
    Stayed 1 night in February 2018

    “Very budget place but not cheap”

    Cost way too much ,let luggage to be left in my room ,not that clean . Parking a mess ,toilet and shower in same room and downstairs

    Reviewed February 19, 2018
  2. 9.2
    Exceptional
    Stephen from New Zealand
    Couple
    Stayed 1 night in March 2016

    “SUPPRISINGLY QUIET”

    We knew exactly what we were booking and thought we would be in for noisy night as this is a backpackers for young travellers. However it was a very pleasant nights sleep. You may note that I've only given the place 3 stars for cleanliness. The room was very clean an can not be faulted. The rest of the building was tired and grimy.

    Reviewed March 22, 2016
  3. 10.0
    Exceptional
    Olga from New Zealand
    Family with young children
    Stayed 4 nights in February 2016

    “All was good”

    Friendly staff

    Reviewed February 16, 2016
  4. 4.0
    Marianne from Australia
    Couple
    Stayed 1 night in February 2014

    “Customhouse Hotel & Backpackers”

    Things I like
    nil

    noisy! absolute backpackers partying heaven. there is nothing about this place to offer couples wanting to get a good nights rest. if you are a backpacker wanting a backpackers that offers hard partying until midnight, this place is for you. it also advertises car parking.... which is true if you count finding a carpark in the nearby local carpark which allows parking for 4 hours. we got to sleep at about 1am and checked out as early as we could manage the next morning.

    Reviewed February 20, 2014
  5. 7.7
    Very good
    Sentosa from Singapore
    Couple
    Stayed 1 night in April 2013

    “Enjoyable Stay”

    Things I like
    Value For Money, Free Wifi

    Enjoyable, Friendly Staff who helped us bring up our rather heavy luggage.

    Reviewed April 14, 2013
Changed to review page 1

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