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Shangri-La Harbin
Shangri-La Harbin
Shangri-La Harbin
Shangri-La Harbin
Shangri-La Harbin
Shangri-La Harbin
Shangri-La Harbin

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9.1

Exceptional

2,760 reviews

2,760 reviews

View4
Housekeeping4
Food & Dining2
See map

8.2

Excellent

Location rating score

Excellent location - 1.6 kilometers from city center
Parking
Available
Popular landmarks
Stalin Park 2.0 km
Harbin Polarland 2.1 km
Zhongyang Pedestrian Street 2.3 km
Saint Sophia Cathedral 2.5 km
Sophia Square 2.6 km
Zhaolin Park 2.6 km
Harbin Ice and Snow World 3.0 km
Sun Island (Tai Yang Dao) 3.3 km
Unit 731 Museum 17.7 km
Volga Manor 25.3 km
Nearby landmarks
Harbin Songhuajiang Expressway Bridge 430 m
Songhuajiang Gonglu Bridge 630 m
Exhibition era Shopping Center 1.0 km
Bailian Shopping Center (Shanghai Street) 1.0 km
Anfeng Shopping Center 1.3 km
Northeast wholesale lighting Market 1.4 km
Harbin Ice and Snow Show 1.4 km
Food Market 1.5 km
Poinsettia flowers wholesale Center 1.5 km
Cable Car 1.5 km

Shangri-La Harbin

555 Youyi Road, Daoli District, Daoli, Harbin, China, 150018 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Daoli part of Harbin, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Zhongyang Pedestrian Street. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Check-in [24-hour]

Airport transport

Complimentary WIFi in all rooms

Currency conversion service

Hot tub

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Transport to airport

Bicycle rental

Car park

Complimentary WIFi in all rooms

Swimming pool [indoor]

Exercise area

Front desk [24-hour]

Check-in/out [express]

Value for money7.5
Distance to city center3.5 km
Location rating8.2
Nearest airportHarbin Taiping International Airport (HRB)
Distance to airport31.6 km

Rooms available at Shangri-La Harbin

Excellent
Room comfort & quality

8.6

Themed Family Suite
...
  • Room size: 58 m²/624 ft²
  • River view
  • 1 king bed and 1 single bed
Enter dates to see prices
Deluxe City View Family Room
...
  • Room size: 29 m²/312 ft²
  • Outdoor view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Themed Family Suite - 3 Bedrooms
...
  • Room size: 80 m²/861 ft²
  • Outdoor view
  • 2 king beds and 2 bunk beds
Enter dates to see prices
Deluxe River View Family Room
...
  • Room size: 29 m²/312 ft²
  • River view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Deluxe Room 2 Twins
...
  • Room size: 29 m²/312 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Superior Room 1 King
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room 2 Twins
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Horizon Club Twin Room with River View
...
  • Room size: 29 m²/312 ft²
  • River view
  • 2 queen beds
Enter dates to see prices
Horizon Club King Room with River View
...
  • Room size: 29 m²/312 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Horizon Room 1 King River View
...
  • Room size: 30 m²/323 ft²
  • River view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Shangri-La Harbin?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Shangri-La Harbin?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Harbin?

Shangri-La Harbin is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 530 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Shangri-La Harbin has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Harbin with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Harbin?

Start your mornings right, with the continental and buffet breakfast options offered at Shangri-La Harbin. Adults can enjoy breakfast offered with an additional charge of 168 CNY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Shangri-La Harbin?

Shangri-La Harbin does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Shangri-La Harbin?

The closest airport is Harbin Taiping International Airport, 31.6 km away from Shangri-La Harbin.

What is the closest train, metro, or bus station to Shangri-La Harbin?

Harbin Railway Station is the closest train, metro, or bus station, about 2.8 km away from Shangri-La Harbin.

What restaurants are nearby Shangri-La Harbin?

Restaurants including Cafe Russia 1914 and Cafe de Eife French Bakery are popular in Shangri-La Harbin’s neighborhood which is known as Daoli.

What popular shopping places are close to Shangri-La Harbin?

Located in the Daoli area, Shangri-La Harbin is close to great shopping choices like Zhongyang Pedestrian Street, Exhibition era Shopping Center and Bailian Shopping Center (Shanghai Street).

What are popular attractions near Shangri-La Harbin?

Guests at Shangri-La Harbin can easily visit Sophia Square, Saint Sophia Cathedral and Stalin Park located in the Daoli area.

What popular natural sightseeing spots are close to Shangri-La Harbin?

Shangri-La Harbin is located in the Daoli area, which is famous for natural sightseeing destinations such as Zhaolin Park.

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Explore the neighborhood

What people love about Shangri-La Harbin

  • 8.4

    Excellent
    Staff 

    "The staff are friendly and helpful."

    yong

    |

    January 14, 2020

  • 10

    Exceptional

    "We strongly recommend this hotel and we will be back again next year for our next winter holiday."

    Gim

    |

    December 22, 2018

  • 10

    Exceptional
    Staff 

    "Every staff that we met in the hotel greeted us with a broad smile."

    Gim

    |

    December 22, 2018

Property ranking|Compared to 97 Harbin properties
See all rankings
Room comfort score
8.7/10
Cleanliness score
8.5/10
Service score
8.3/10
Overall score
8.2/10
Better than
96
%
of Harbin properties
Better than
92
%
of Harbin properties
Better than
89
%
of Harbin properties
Better than
82
%
of Harbin properties
Overall rating:

9.1

Exceptional
2,760 reviews
Cleanliness
8.5
Facilities
8.0
Location
8.2
Read all reviews >
More about Shangri-La Harbin

More about Shangri-La Harbin

Shangri-La Harbin

Wake up to the wonder of Harbin with a stay at Shangri-La Harbin, located only minutes from the heart of the city. Situated just 2.2 km from Zhongyang Pedestrian Street, Shangri-La Harbin provides an easy base from which to pop out for amenities or souvenirs quickly.
Shangri-La Harbin provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and car hire services to help you get to where you want to go in Harbin.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms.
Shangri-La Harbin also provides a hair dryer, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
Shangri-La Harbin offers wonderful recreational facilities for guests to enjoy. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the tennis court and hiking trails in the hotel. Have some relaxing fun with family and friends at the games room. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Reasons to stay here

This hotel's food and dining score higher than 97% of accommodations in the city.
This hotel stands above the rest with a cleanliness score that beats 91% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 95% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

8

Most talked about facilities

Food & Dining

11 mentions

Housekeeping

6 mentions

Breakfast

4 mentions

Taxi

4 mentions

Languages spoken

  • English
  • Chinese [Mandarin]

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Game room
  • Hiking
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [on-site]
  • Car power charging station
  • Parking [paid]
  • Rental car
  • Taxi service
  • Transport to airport

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Cleaning products
  • Closet
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Heating
  • Iron and ironing board
  • Linens
  • Lock box in room
  • Mini bar
  • Phone
  • Shower
  • Slippers
  • Sofa
  • Towels
  • TV
  • Wi-Fi
Food and dining
Restaurants on site

Coffee Garden

  • Menu: Buffet, A-la-carte

Shang Palace

  • Cuisine: Chinese
  • Menu: Buffet
Location
555 Youyi Road, Daoli District, Daoli, Harbin, China, 150018
Excellent
Location

8.2

Airports

  • Harbin Taiping International Airport (HRB)
    31.6 km 38 min drive
  • Daqing Sartu Airport (DQA)
    156.4 km

Public transportation

  • Harbin Railway Station
    2.9 km
  • Harbin West Railway Station
    6.9 km

Hospital or clinic

  • Harbin Red Cross Central Hospital
    2.0 km

Shopping

  • Zhongyang Pedestrian Street
    2.3 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Stalin Park
    2.0 km
  • Harbin Polarland
    2.1 km
  • Zhongyang Pedestrian Street
    2.3 km
  • Saint Sophia Cathedral
    2.5 km
  • Sophia Square
    2.6 km
  • Zhaolin Park
    2.6 km
  • Harbin Ice and Snow World
    3.0 km
  • Sun Island (Tai Yang Dao)
    3.3 km
  • Unit 731 Museum
    17.7 km
  • Volga Manor
    25.3 km

Nearby landmarks

  • Harbin Songhuajiang Expressway Bridge
    430 m
  • Songhuajiang Gonglu Bridge
    630 m
  • Exhibition era Shopping Center
    1.0 km
  • Bailian Shopping Center (Shanghai Street)
    1.0 km
  • Anfeng Shopping Center
    1.3 km
  • Northeast wholesale lighting Market
    1.4 km
  • Harbin Ice and Snow Show
    1.4 km
  • Food Market
    1.5 km
  • Poinsettia flowers wholesale Center
    1.5 km
  • Cable Car
    1.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-6 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee530 CNY
  • Distance from city center3.5 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)168 CNY

The property

  • Non-smoking rooms/floorsYes
  • Number of floors18
  • Number of rooms 404
  • Room voltage220
  • Year property opened1999
  • Most recent renovation2008

Reviews of Shangri-La Harbin from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.5
Facilities8.0
Location8.2
Room comfort and quality8.6
Service8.3
Value for money7.5
High score for Harbin
Rating
9+ Exceptional (43)
8-9 Excellent (30)
7-8 Very Good (31)
6-7 Good (13)
<6 Below Expectation (15)
Time of the year
Mar - May (14)
Jun - Aug (15)
Sep - Nov (21)
Dec - Feb (82)
All guests (162)
All languages

Show reviews that mention 

Showing 132 verified guest comments
12345
9.3
Exceptional
Ernest from Canada
Couple
Stayed 3 nights in June 2013

Amazing customer service”

A luxury hotel, well-located, with great service

Highly recommend this hotel. As a luxury hotel, you expect certain givens. But Shangri-La went the extra mile for us. My wife lost her prescription glasses in Harbin and we only had one day left there, but still 2 weeks remaining on our overall trip. We explained our dilemma to the front desk. Being on a Saturday, we were not optimistic about finding an optometrist who could do a same day replacement. Shangri-La made a few phone calls and found an optical store who would be able to look after us. But how does one explain "prescription" in Chinese. No problem - Shangri-La sent one of their bilingual staff members with us to the optometrist and by 4:00 PM, my wife had a new set of glasses delivered to our hotel room. We could not have done this without the help from the hotel staff. Thank-you.

Reviewed July 06, 2013

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9.7
Exceptional
Catherine from United Kingdom
Couple
Stayed 4 nights in January 2012

Perfect 5star hotel with views of the ice festival”

View of the frozen Songhua river and ice festival in the distance

staying here was the icing on the cake for a perfect holiday. this was our first time staying with the shangri la and we loved it. it was very obviously the best hotel option in harbin, head and shoulders above the other accommodation options. worth the price difference given the spectacular views you get (be sure to book a superior room for a guaranteed view) as for as hotels in china go - this was above par for service and food. comparable to a 5 star hotel in europe, or very good 4 star hotel in top asian cities. the standard of food and variety available and the buffets exceeded our expectations. the location was also great for us - it's a very pleasant 20 min walk along the river into the pedestrianized centre of town (zhongyuan lu) - which gives you a chance to walk on the frozen river or join in on any of the frozen river activities. that said, taxis are always readily available outside the hotel and ont eh street, and cheap if you don't like walking in the cold or have small children with you.

Reviewed January 11, 2012

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10.0
Exceptional
Gim from Singapore
Family with young children
Stayed 7 nights in December 2018

Unforgettable winter holiday in Harbin”

We felt warm hospitality at Shangri-la Hotel, Harbin even though the temperature in Harbin during this time is sub-zero. The people here were just fantastic. They were very friendly, the rooms were sparkling clean. We felt relax with then smell the very nice aroma in the air the moment we stepped into the hotel. Every staff that we met in the hotel greeted us with a broad smile. We strongly recommend this hotel and we will be back again next year for our next winter holiday. :)

Reviewed December 22, 2018

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8.7
Excellent
Alex from Australia
Couple
Stayed 3 nights in December 2014

Enjoy stay in Harbin during late December”

Staff service, food and health club facilities

The Superior room is probably a 4.5 star standard compared to other 5-star hotels we've stayed at for a similar price, mainly in terms of the bathroom facilities and accessories such as blow dryer, etc. However everything else (particularly staff service, food and health club facilities) was definitely 5-star standard. The only negative during our stay was that we couldn't eat at the 'Coffee Lounge' restaurant on our last night there because it had been fully booked out for a private Christmas party until after 8pm that night. Overall the Shangri-La Hotel offers reasonable value for money but has a relatively expensive room tariff which may simply reflect the generally high cost of staying/travelling in Harbin.

Reviewed December 30, 2014

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7.7
Very good
David from Australia
Couple
Stayed 3 nights in January 2012

Great location and service but rooms were too hot”

Best location, great service and unique ice restaurant and bar

Having just stayed at Shangri-la's Boracay Resort we had reasonably high expectations for Shangri-la Harbin. Although after reading reviews we knew it would not be of the same calibre, it was still a tiny bit disappointing to find that the reviews were accurate and the rooms were indeed much smaller than you would expect for a 5-star hotel. More like something you would see at a comfort inn. Nevertheless, the service was very good, and the hotel amenities were also very good (we tried the spa, sauna, pool, gym and got a decent foot massage for around 15 USD). The restaurant, Shang Palace, serves very nice food and is reasonably priced. It also has an 'ice restaurant and bar', which is run by Shang Palace. The ice restaurant and bar is inside a massive freezer (at - 10 C) and all the walls and fixtures are made of ice. Don't worry, the tables and chairs aren't. The restaurant specializes in hot pots to warm you up and the bar serves up pretty much everything you expect. The major criticism we have is that the hotel central heating was cranked up far too high. Yes, it is extremely cold outside (- 20 C on average) during winter, but that doesn't mean it needs to be almost 30 C inside. The extremes were quite unsettling and makes you dread putting on all your winter layers whilst in the room before going outside. To make it worse, the individual temperature control in each room was very poor. We had to resort to trying to open one side of a double glazed window and set the room thermostat to 10 C though that barely made a difference, it was still far too warm inside (25 C or so). Not to mention that this is a massive waste of energy. I have to mention though that this may have just been the room/floor we were staying on. Without this issue I would thoroughly recommend this hotel, and would probably say that it is one of the best in Harbin, if not the best.

Reviewed January 09, 2012

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9.7
Exceptional
David from United States
Solo traveler
Stayed 1 night in February 2010

Highly Recommended”

The best place to stay in Harbin
The room service food quality didn't seem on par with other Shangri-Las.

Shangri-La Harbin has a great location for the Ice Festival and Tiger Park. It's a good walk to the downtown area. Service was excellent and I was immediately serviced upon walking in. Staff is extremely friendly and helpful. Rooms, though small, were a perfect refuge from the extreme cold outside. I would stay here again.

Reviewed March 10, 2010

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8.0
Excellent
David from United Kingdom
Couple
Stayed 2 nights in February 2010

Ice festival visit”

Club level is a great vantage point for a view of the ice festival park especially at night.The lounge is relaxing and private away from the busy lobby.
Lounge furniture was looking a bit tired although comfortable.

The hotel contributed to a great short break weekend in Harbin to see the ice festival, the shangri-la was ideally placed for the ice and snow parks as well as the tiger sanctuary, all a short taxi ride away. The usual shangri-la standard of service and the quality of staff were maintained here this was one of the main reasons I selected this hotel.

Reviewed February 11, 2010

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8.4
Excellent
GAN from Malaysia
Couple
Superior Room 1 King
Stayed 2 nights in May 2018

FIRST SHANGRI LA IN HARBIN”

There are 2 Shangri la in Harbin, across the river. We stayed in the old one, design of the room & bathroom is a bit dated but still very maintained and of good quality. Located right next to the river Soong Hua Jiang, great view from the room. A stroll by the riverside in the morning & evening is a must.

Reviewed June 25, 2018

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9.3
Exceptional
HO from Malaysia
Family with young children
Stayed 1 night in February 2013

Great location and big rooms”

Big rooms

We enjoyed our stay in this hotel for a night and our room was located on a high floor overlooking the frozen Song Hua river. Overall, the service was good and the rooms in particular were big (and so are the beds) and spacious. It is truly a 5 star hotel with very good facilities. The breakfast is good and there is a wide spread of food. I would consider this hotel if I ever come to Harbin again and I would definitely recommend this hotel to anyone who wishes to enjoy such 5 star facilities

Reviewed February 23, 2013

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9.3
Exceptional
Nadia from Australia
Couple
Stayed 1 night in February 2012

Lovely hotel, excellent service, wonderful views”

Horizon club was fantastic and the room was very luxurious

the shangri-la is the best hotel we have stayed in in china - the service was actually friendly, the staff could speak and understand english quite well. the only thing we weren't improessed with was the food - even though they tried hard - the quality wasn't at 5 star level - very basic food and although they had a lot of choice it wasn't very nice.

Reviewed February 15, 2012

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9.6
Exceptional
Solanki from India
Family with young children
Stayed 4 nights in February 2017

fantastic ”

if you go harbin must stay in shangri-la only because of international food , everyone will speak in English very clean *****👌👌

Reviewed February 14, 2017

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9.7
Exceptional
LISA from Hong Kong SAR, China
Family with young children
Stayed 1 night in December 2012

Great Service”

Good view, Good food and Services

The hotel helped us purchase advance train tickets between Yabuli and Harbin. We stayed on my daughter's birthday. The hotel gave her a small gift on arrival. At dinner, the restaurant made her a small cake with candle to celebrate and a ginger bread gift as birthday present. We highly recommend this hotel for their generosity and helpful sincerity.

Reviewed January 01, 2013

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10.0
Exceptional
Wei from United States
Business traveler
Stayed 1 night in November 2013

Smaller Shangri-la”

Service, facilities, appearance

Everything one would expect from a Shangri-la hotel: excellent service, cleanliness, great facilities. Just smaller and plainer than other Shangri-la locations.

Reviewed September 14, 2014

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9.3
Exceptional
Johanna from United Kingdom
Solo traveler
Stayed 5 nights in January 2013

lovely hotel”

staff very kind and caring

I had a wonderful time in your hotel and have some fantastic photographs of the Ice Festival in Harbin. You MUST give this festival more publicity as I seem to be the only English person who has been to see it. I want to come again next year and stay longer, when hopefully it will not be so cold. I understand that this was your coldest winter in China for over 30 years.

Reviewed February 01, 2013

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8.3
Excellent
robert from United States
Business traveler
Stayed 4 nights in February 2012

Great service and food but small rooms”

service and food

Good hotel but not much of a choice in terms of comparison. Sofihotel only othr 5 star in Harbin. Staff one of the better ones in my experiences world wide. Food also excellent despite previous reports from Agoda to the contrary. Do not book any tourism activity with outside services better use hotel staff off duty outside services a rip off and expensive compared to hotel staff. Overall a good hotel and would stay again. Service, infrastrucute, Food and cold weather, make up for the small rooms.

Reviewed March 05, 2012

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7.0
Very good
Chris from United States
Solo traveler
Stayed 1 night in February 2014

It was a nice hotel but not worth the money.”

Friendly and helpful staff, Nice breakfast, comfortable room

I wanted a luxury stay in Harbin, so I booked the Shangri-La hotel. It was a nice hotel, but not worth the money. The staff was helpful and friendly, but it just wasn't at the level I would expect for a Shangri-La. The quality of the lunch food was also not at the quality I would expect.

Reviewed February 26, 2014

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7.6
Very good
Brian from South Korea
Couple
Deluxe Room 1 King
Stayed 3 nights in January 2018

Winter Festival”

The hotel was a good hotel. It was nothing special for a five star hotel. The staff was friendly enough and helpful. The food in the morning was good. The hotel location was amazing. The only negative comment is when drunk people knocked on our door at 2:50 am however the hotel staff resolved the issue. I would stay here if you are looking for better hotel in harbin and do not mind paying a little extra. Did not see to many other hotels but after hearing other people's reviews and stories I think this is the nicest however not the greatest value for your dollar. Good hotel over all no issues staying here.

Reviewed January 16, 2018

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9.0
Exceptional
Ruan from Australia
Family with teens
Stayed 3 nights in January 2013

best location, confortable”

nice view of the river, convenience, friendly staff

one of the best hotel in harbin,especially the room facing to the river. I highly recommend this hotel.i will stay here again next time.

Reviewed March 25, 2013

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8.3
Excellent
Sin from Hong Kong SAR, China
Solo traveler
Stayed 2 nights in September 2013

friendly staff, clean/comfortable room”

friendly staff, indoor pool, room service dining at reasonable price

excellent stay with friendly staff. Front desk staff were helpful in providing appropriate recommendations and directions. Shangri-La is centrally located. Most tourist attractions are within walking distance or short cab ride away. Room is clean and comfortable.

Reviewed October 06, 2013

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6.7
Good
Amelie from France
Couple
Stayed 3 nights in January 2014

Nice stay but a bit pricey”

location, concierge service, confortable

There are not that many options in Harbin and the Shangri La is the best option there but this comes at a cost, it's not cheap! The rooms are really small and the bathroom is tiny and quite old, which quite unusual for Shangri La. Some of the staff speaks well English so no problem there. I would go back there because of the lack of options in Harbin

Reviewed January 23, 2014

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