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baserat på 1214 omdömen
  • Renlighet 8,9
  • Faciliteter 8,7
  • Läge 7,6
  • Bekvämligheter på rummet 8,9
  • Service 8,5
  • Valuta för pengarna 8,3
  • Mat/Middag 7,7
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Hang från Kina
Ensamresenär
Deluxerum med havsutsikt
Bodde i 3 nätter i augusti 2016
Bad Service/服务太差
The hotel location is up at a hill and it is not convenient to elder / silver citizens to walk to. And the Tuk Tuk service run by the hotel is only 3 times per day which is quite less and not considerable. Talking to their staff, for the Restaurant staff, they are quite polite and helpful. But regarding to the front desk staff, Jesus, they are super unprofessional and impolite, not smile when you make a requiry. And furthermore, there are up to 4-5 staff standing at the narrow front desk, and most of them doing nothing except talking and discussing about the customers in front of them in Thai. I hope the owner of this hotel could think and review the working efficiency of front desk staff, if has hired a trainee then could lay off some permanent staff for cost saving. Considering the occupancy rate, there is no need to hire many gossip girl or gay at the Front Desk. It is unbelievable that they don't know what is hospitality from the heart in such nice country like Thailand.
Recenserad 03 september 2016

Sara från Singapore
Reste med partner
Deluxe ozone
Bodde i 2 nätter i augusti 2016
Great hotel for a get away
Liked the hotel, but would probably try the other room option next time. The room given initially had a problem with the TV, ended up changing to a room with no outdoor tub, blocked view... Wouldn't have changed rooms if we knew the channels had practically nothing on, couldn't watch anything English without paying extra... Was raining while we were there so staying in the room with nothing on TV was the worst, plus there was no view. Another thing to add was that the room was not cleaned properly, hair on the floor and in the tub, and bedsheets were stained.
Recenserad 30 augusti 2016

HYUN från Sydkorea
Ensamresenär
Deluxerum med havsutsikt
Bodde i 3 nätter i augusti 2016
worse than before
I visit this hotel like every year, but this time i'm pretty disappointed of their service(breakfast, facilities got older, less workers). View from the rooftop is still good.
Recenserad 25 augusti 2016

Nisarat från Thailand
Reste med partner
Deluxe ozone
Bodde en natt i augusti 2016
Great hotel
Nice view at Kata beach
Recenserad 22 augusti 2016

CHATPHETCH från Thailand
Reste med partner
Deluxe ozone
Bodde i 3 nätter i augusti 2016
Perfect
Very good design of the room. Clen and moden. Staffs are very nice
Recenserad 16 augusti 2016

Nuntawut från Thailand
Affärsresenär
Deluxe ozone
Bodde i 2 nätter i augusti 2016
Accommodation
Black and white mood of relaxation. Great!!!
Recenserad 11 augusti 2016

kornkamon från Thailand
Reste med partner
Deluxe ozone
Bodde i 2 nätter i juli 2016
Excellent
View / room / Facilities excellent
Recenserad 11 augusti 2016

syed från Indien
Reste med partner
Deluxerum med havsutsikt
Bodde i 8 nätter i juli 2016
Good property with bad managment
Free breakfast is next to nothing. Fruits are so cheap in phuket Only watermelon available. Very scare breakfast. The chef does not know how to make an omelet. Omelette without any thing was a first for me. Front desk is very bad. The guy at check out called me and told me to leave the room in 10 min as I had already requested a late check out at 12.30 . I already conveyed this to the assistant Gm who is a very polite and nice lady. I give her five stars as she apologised for her staff. But if the hotel owner don't want to lose business then they should hire a new front desk team. Even sometime customer demand cannot be met they should just take time and then say No politely. I would never return to this property because of the staff. I had stayed 8 days and all joining rooms were vacant most of the time and point blank refused to extend my checkout time by 1 hours. I have stayed in phuket in very well mannered atmosphere. I would go there.And there is another hotel next door.
Recenserad 05 augusti 2016

Kanya från Thailand
Reste med partner
Deluxe ozone
Bodde en natt i augusti 2016
Good
Very good see you agian next month.
Recenserad 04 augusti 2016

Aritouch från Thailand
Reste med partner
Deluxerum med havsutsikt
Bodde en natt i juli 2016
nice!
happy in place
Recenserad 28 juli 2016


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