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baserat på 2411 omdömen
Hotellets Skick/Renlighet
Bekvämligheter på rummet
Valuta för pengarna

9,7 HOI N.
04 juli 2015
comfy stay
toilet, view, location
smell of smoke though i requested non smoking room

7,3 CHUNG D.
13 augusti 2015
Oasis in a mega casino resort
Location, dining, tranquillity
After a 15 minutes wait, check in was done in a professional way. Room is spacious and the bathroom is of 5 star standard. The grand resort deck is huge and is a must see attraction, particularly the wave pool and the river ride. It may get crowded in the evening, so get there early. Did not try the food in the hotel so can't commend on that. The pool on the 29th floor is small, but the gym is well equipped. During check out, I was asked whether I have consumed anything from the mini bar, my answer is no and she said she need to confirm with the staff, (don't ask me if you don't trust me)I was a bit put off by that question, as a five star hotel staff, never ever ask a guest that sort of question. Overall it is a good experience

9,6 Kai L.
Hong Kong
30 april 2016
Great hotel for kids
Great location and facilities, Clean and Nice Deco

9,3 Ryan K.
30 juni 2015
Nice for Kids
Convenient, clean, good price
I was there with my families, I booked 2 rooms which are connecting rooms. The swimming pools are amazing, very good for kids and have lots of fun there. there are 2 phases of swimming. the river one is funny which can play with kids and elderly together.

7 Elissa K.
Hong Kong
03 juli 2015
OKura Hotel stay
Location, clean, swimming facilities

3,3 WAI L.
Hong Kong
20 augusti 2015
The new swimming facility is great
swimming pool, room, mall & resturants
This is the second time I stayed there, excellent room condition with self sustainable facilities, you can stick around in the mall and swimming pool for a whole day without going out. The new connected swimming pool of JW Marriott is great, had great fun there.

9,3 cheung M.
Hong Kong
29 juni 2015
Most of the staffs are sincere and helpful.
Service, spacious room, easy access to Grand swimming pool

10 Chi L.
Hong Kong
07 juli 2015
Nice hotel
Good Price, comfort rooms, hotel condition
Good Price, comfort rooms, hotel condition enjoy my stay

7,3 Man L.
Hong Kong
20 juli 2015
Nice, clean, Japanese style
clean, comfort, good location

6,3 KA N.
Hong Kong
01 juli 2015
Terrible Check-in
Clean room, Wave pool and Water Slide
I have visit Hotel Okura Macau several time. I have filled all the information and complete the registration on 10am on 6th Floor. Then, I finished my lunch and came back the hotel at 3pm (Official check in time), the Japanese women staff said that the room has not yet prepared for us and she promises her colleagues would inform us at once when the room is ready. We sat on sofa nearby the counter on 6th floor more than one hour. Finally, we approach counter again and the staff said our room is ready almost one hour previously. Really crazy, we waste one hour on 6th Floor. After we got the key card on 6th Floor, it is surprising that we have very clean room with ashtray, as we book the non-smoking room in here and also state on request fill. I ever seen the terrible staff performance in Okura hotel in Japan.