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baserat på 321 omdömen
  • Renlighet 8,5
  • Faciliteter 8,6
  • Läge 8,2
  • Bekvämligheter på rummet 8,5
  • Personal 8,4
  • Valuta för pengarna 7,8
  • Mat/Middag 8,2
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Chin från Malaysia
Affärsresenär
Deluxerum
Bodde en natt i juni 2016
No comments
No comments
Recenserad 29 juni 2016

Sze från Australien
Familj med småbarn
Deluxerum
Bodde en natt i juni 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Recenserad 06 juni 2016

alfia från Indonesien
Affärsresenär
Deluxerum
Bodde en natt i maj 2016
excellent
its been wonderful can stay
Recenserad 03 juni 2016

Juliana från Indonesien
Affärsresenär
Deluxerum
Bodde i 2 nätter i april 2016
Good hotel
good location and value for money
Recenserad 10 maj 2016

Diana från Indonesien
Familj med småbarn
Horizon deluxe
Bodde en natt i mars 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx
Recenserad 28 mars 2016

Soedradjat från Indonesien
Reste med partner
Deluxerum
Bodde en natt i mars 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Recenserad 24 mars 2016

LEANDER från Filippinerna
Reste med partner
Horizon deluxe
Bodde en natt i mars 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Recenserad 21 mars 2016

Monica från Indonesien
Gruppresenär
Horizon deluxe
Bodde en natt i december 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Recenserad 15 mars 2016

Servando från Filippinerna
Ensamresenär
Executive-rum med King size-säng
Bodde en natt i mars 2016
=)
;)
Recenserad 14 mars 2016

AMINAH från Singapore
Familj med småbarn
Horizon deluxe
Bodde i 3 nätter i februari 2016
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Recenserad 10 februari 2016


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